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Red Roof Inn El Paso West

Hotels.comUS$42*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$45*
US$42*
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US$45*
US$45*
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Red Roof Inn El Paso West
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148 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Scottsdale, Arizona
Reviewed 1 week ago

You get what you pay for, it's a room. Simple, outdated, and my room didn't even come with a fridge. It's 2017, where's the fridge? I was there for a week and had to eat out everyday... quite, and helpful staff but the amenities need to be updated...

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Helpful?
Thank allisonburke
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for submitting a review concerning your recent stay, we appreciate the feedback from our customers. May I suggest on your next visit to select either our Superior King or Deluxe Double room type, these units do include the refrigerator and microwave oven that can be provided to you. There is also an Order-Inn room service menu in each...

Mesa, Arizona
Reviewed 2 weeks ago via mobile

Really liked this property. It has outside entrance into rooms so you can park close to your door. Property was very clean and everyone was very pleasant. Close to several good restaurants. Would recommend this property to everyone. Husband stayed at this property several years ago for work

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Helpful?
Thank bearspunkin
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

We were happy you returned to the property after a previous visit and appreciate your kindness of submitting a review response. Many of our return customers request the first floor guest rooms that are convenient and offer many parking spaces for all vehicles. The surrounding businesses are plentiful with restaurants, shopping, and entertainment venues. Please accept our invitation for another...

Texas
Reviewed 2 weeks ago

"You get what you pay for," is an old adage that has the ring of truth. Yes, the rooms are dated, despite billboards saying they are "new." There was a slight musty smell, most likely from the carpet which has seen better days. Then there's the electrical base plate that if jiggled, turns off the light in half of the...

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Helpful?
Thank Doctor_Possum
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you Doctor_Possum for taking the time and submitting a review concerning your recent visit to our location. We appreciate the openhanded feedback and comments you provided - including the Inn's staff, every team player enjoys their interactions with our customers. We would like to extend a cordial invitation for a return visit to our property and the opportunity of...

Mesa, Arizona
Reviewed 20 March 2017

We entered our room (232) and smelled the heavy scent of beer etc. and found the old bedding disheveled and mattresses lumpy. Stayed 2 hrs and decided we wouldn't sleep that night so we decided to leave and drive back to AZ. Our daughter's room (235) was the same if not worse. She too said she couldn't spend the night...

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Helpful?
Thank fml1934
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for the review response this week sent to our location and the concerns you have mentioned. Our room change policy is extended to all guests upon receiving this request when any issues are reported to the front desk after the registration process. We regret your experience and would be happy to assist you upon any consequent visits to...

Reviewed 7 March 2017 via mobile

They got me a free room upgrade, receptionist was really helpful and nice! Hotel location is just a few feet from i-10 and mesa st. Excellent location in west el paso. Room is clean and spacious. Would definitely recommend and certainly will return on my next trip.

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Helpful?
Thank bernie g
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time and submitting a review of the property, we appreciate it very much. Many of our guests take advantage of the Inn's location and easy accessibility to and from the Interstate-10 Freeway, offering neighboring restaurants and shopping venues. Upon your next trip to West El Paso, the staff is looking forward to serving you again...

Reviewed 28 February 2017 via mobile

Every time Im in el paso tx i always choose red roof el paso west it always is Great, clean service, love staying there Ivan J. Is one of the front end rep' s. He Is one of the best, always very helpful and always will to help in anyway he can. Will be back!!thanks red roof el paso west....

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Helpful?
Thank Ana R
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for the response and review concerning your recent visit to our popular location, we are delighted to be your lodging choice when you are in El Paso. Our front desk staff is committed to providing good customer service each day and Ivan serves as a leader with his consistent skill set. I will share your comments with the...

El Paso, Texas
Reviewed 19 February 2017 via mobile

The Red Roof Inn is a Great place to stay! The hotel is clean, comfortable, affordable, and has great friendly accommodating staff. The front desk assistant Ivan, was a big help during my stay. Will definitely come back during my next visit.

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Helpful?
Thank ihernandez888
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you kindly for taking the time and submitting a review concerning your visit. I will share your comments with the entire staff, including Ivan at the front desk who is consistent with delivering excellent customer assistance during his various work shifts. Our location provides good price value and we are very happy you will be returning to the property...

Las Vegas, Nevada
Reviewed 17 February 2017

We stay here when our company is in town working. Ivan is great with whatever we need. Always recommending restaurants, things to do or if we need something specific for our business, Ivan seems to have an answer for us each time and is very helpful. Thanks Ivan!

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Helpful?
1Thank MrKeith1
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

It was exciting for our staff in receiving your review, thanks for taking the time and responding. Ivan makes every effort possible in providing answers to questions or solutions for inquiries that are presented at the front desk, I will be sure and share your kind comments with him and his co-workers. Offering room accommodations to your company is very...

Texas
Reviewed 9 February 2017

This is my second stay at the Red Roof Inn El Paso West in the last six months. Once again, the customer service was excellent. Both Ivan and Dolores were friendly, helpful, and professional in working at the front desk. They are certainly as asset to this hotel's management. -- The room was clean and had all of the basics...

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Helpful?
Thank alongfortheride
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for posting your review and visiting the property for a second time, we were delighted with hosting you again. Ivan and Dolores are key players at the front desk, as you mentioned they provide valuable efforts with their customer service skills and represent the Inn very well. The Superior King accommodation is popular with many guests, therefore your...

Reviewed 21 January 2017 via mobile

My boyfriend and I have been coming here once or twice a month for almost a year. Every time I have been there I have been assisted by team member Ivan Juarez. He is absolutely my favorite person to have assist me with my stay. He is courteous, friendly and helpful. There are many places we could go but we...

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Helpful?
Thank LauraVirginia2017
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you very much for taking the time and submitting a review of our property, I will share your comments with our team. Your assessment of Ivan is appreciated, he is consistent in delivering excellent customer service skills to our guests during his various work shifts. Your loyalty to our Inn is very special to the employees and we certainly...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Red Roof Inn El Paso West, TX is a pet friendly, family friendly hotel. This hotel is close to the University of Texas at El Paso, Sunland Park Racetrack & Casino and Sierra Providence Memorial Hospital. The hotel is also near Las Palmas Medical Center, El Paso Civic Center, Wet & Wild Water Park, The Outlet Shoppes at El Paso and Juarez Sports Book Club. When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV with HD programming. This location offers an outdoor unheated pool, microwave & refrigerator in select rooms, an elevator and has interior and exterior corridors. Experience our complimentary coffeehouse-style coffee and tea and in the lobby. This location also offers free WiFi, "Sonifi Solutions" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn El Paso West

Address: 7530 Remcon Cir, El Paso, TX 79912-3513
Region: United States > Texas > El Paso
Price Range: $64 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn
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Questions & Answers

Questions? Get answers from Red Roof Inn El Paso West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The third floor seems to be a good option if you prefer a quieter atmosphere.”
alongfortheride, 8 Feb 2017 | Read review
“The hotel has two wings, at 90 degrees from the central core. My room faced south, overlooking the parking lot.”
865arthurc, 21 Dec 2016 | Read review
“premium room”
lmdt2016, 3 Aug 2016 | Read review
“Get a room above reception desk if possible especially if you're staying more than one night”
angelf947, 11 Jul 2016 | Read review
“we do overlook the pool in room 232”
pittsburgh82, 26 Jun 2016 | Read review
5 of 5
Hotels.com
US$42* /night
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Booking.comUS$45
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TripAdvisorUS$42
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Prices are for 1 room, 2 adults
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