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Red Roof Inn El Paso West

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142 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn El Paso West
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Showing 129: English reviews
Houston, Texas
Reviewed 22 July 2015

This hotel is not cleaned properly. If you are not afraid of human waste smeared on the door frames, you won't mind sleeping here. Otherwise steer very clear of this place. The pool was closed in the dead of summer not allowing my boys to swim.

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Helpful?
1Thank TimMcK
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

The review information with your commentary was received and all departments continue to operate consistently with regular daily work activities at the Inn. The refreshing outdoor pool is available and open daily for our guests, any equipment issues that sometimes occur require temporary closing for a few hours. We look forward to providing room accommodations to our customers with an...

Kingwood
Reviewed 25 June 2015

This is the third year in a row we have stopped here while traveling I 10. We travel with our 60 pound dog and like the Red Roof policy of no pet fee. The rooms are decent, clean, and quiet. Coffee and tea are available in the lobby 24/7, but no breakfast is provided.The area around the motel feels very...

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Helpful?
Thank barbielab
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you very much for taking the time and submitting a review concerning your recent stay. We were delighted that our pet friendly Inn has assisted in meeting your travel requirements on several occasions when traveling on Interstate-10 Freeway. The nearby restaurant and shopping opportunities are favorites for many of our return customers. Our staff looks forward to your next...

Morenci, Arizona
Reviewed 13 June 2015

My arrival at the hotel. The clerk checking me in was very helpful. He's name was Zeke. I was very pleased. The room was clean and gave the housekeeper Olga a great survey. When Checking out Mary who also works there was super awesome. She told us a great place to eat and gave us directions that much easier to...

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Helpful?
Thank Barbara M
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you very much for submitting a review concerning your recent visit to our property. I will share your comments with our team, including Zeke, Olga, and Mary who were helpful in providing you a wonderful experience with their customer assistance. It will be our pleasure in accommodating you again at our convenient location, please do not hesitate with another...

Reviewed 25 May 2015 via mobile

Ok place to just stay night. Place is old, beds are full size... not queens so they are small to sleep 2 per bed. If you want a microwave or fridge in room you have to pay extra. Not enough toilet paper in room and front desk unwilling to bring to room. In serious need of updating.

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Helpful?
Thank AlexNKim
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time to submit a review of our property, we appreciate this effort. Our Inn also offers a Superior King accommodation that includes the king bedding, microwave-refrigerator, iron & ironing board, hair-dryer and coffee maker. We look forward to serving you with this room type the next time your travel plans include our El Paso location....

Santa Fe, New Mexico
Reviewed 9 May 2015

I have been staying here on business on and off for the last few months...the hotel is clean and the location is very convenient. Ivan and Mary at the front desk are AWESOME!! Both folks have gone the extra mile to make sure my stay was pleasant, and their can-do attitudes were refreshing, especially for a "budget" hotel! Would recommend...

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Helpful?
Thank chicagobill1
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for the review concerning our Inn, we appreciate your comments and recommendation of the property. I am delighted of your satisfaction with Mary and Ivan at the front desk, both are long-term employees who perform well with our customer relations. I will share your information with our team and we look forward to serving you soon at our...

Reviewed 3 May 2015 via mobile

For $60, I got a king size bed, huge desk, nice 30 inch flat screen TV. It was clean and quite. Got a most excellent night's sleep. Not a luxury hotel, but for a decent place to crash out overnight, it was superb and adequately priced.

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Helpful?
Thank itzquintli
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

We would like to extend our thanks for your review concerning the visit to our property. The informative comments you shared were kind and sincere, we are very happy to offer you a comfortable stay at a good value. Please do not hesitate in returning to the Inn, we look forward in serving you again the next time your lodging...

Reviewed 26 February 2015 via mobile

I rarely stay at Red Roof Inns, but I was told by a friend that they don't charge an additional pet fee like most places, so I decided to try it out. Upon arriving, I asked the (not very friendly) clerk if any of the outside rooms were available, he said that he "didn't know" and that he would have...

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Helpful?
2Thank Christine R
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time, all review information from our customers provides a source of communication we look forward to receiving. This Border City Westside Inn location is a favorite for many of our pet friendly lodging guests who frequent the property. The team looks forward in serving our traveling patrons seeking overnight room accommodations during this exciting new...

El Paso, Texas
Reviewed 21 February 2015

I stayed there last night, I checked in around midnight, and the front desk clerk, Zeke was pretty effin' rude. I work as a front desk agent for a different hotel and when a guest asks for a lower rate I'm pretty accommodating, I lower the rate $10 or $20. With an attitude he says "Well if you can find...

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Helpful?
3Thank Mery C
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thanks for submitting a review concerning your visit to our location. Many of our customers book their reservations after shopping the various on-line travel agencies and our website for special room rate arrangements. Please feel free to do so also, we will be happy to assist you with any future reservations at our location. Ernie Parra General Manager (915) 587-9977

El Paso, Texas
Reviewed 13 February 2015

Red Roof Inn West El Paso is convenient to the freeway, Ivan knows his stuff. Its fast and easy to check in and get your room. It QUIET. If something breaks, ask Ivan... There is always hot coffee and hot water. Close to Walmart and restaurants and other hotels. Enjoy

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Helpful?
1Thank sam m
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time to write a review of our Inn, we appreciate it very much. Ivan is very efficient at the front desk and he is more than ready to accommodate our customers upon their arrival, we are happy you agree with this too. Everyone looks forward to your next visit and the opportunity to be of...

Reviewed 10 February 2015

I have stayed there about 20 times for business. It never disappoints. If you are looking for a clean, friendly, and great located place then that is the place. Ivan is one of the front desk guys and he is awesome. He always makes you feel welcome. They are all very respectful and attentive there. They go above and beyond...

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Helpful?
Thank Kavakinsi_P
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Please accept our special thanks for submitting a review of the property, we appreciate your loyalty to our location in West El Paso. I will share your comments with Ivan concerning his customer service, he is also bilingual and provides effective guest interaction skills in communicating our amenities and of the many nearby shopping and restaurant choices. We certainly look...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Red Roof Inn El Paso West, TX is a pet friendly, family friendly hotel. This hotel is close to the University of Texas at El Paso, Sunland Park Racetrack & Casino and Sierra Providence Memorial Hospital. The hotel is also near Las Palmas Medical Center, El Paso Civic Center, Wet & Wild Water Park, The Outlet Shoppes at El Paso and Juarez Sports Book Club. When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV with HD programming. This location offers an outdoor unheated pool, microwave & refrigerator in select rooms, an elevator and has interior and exterior corridors. Experience our complimentary coffeehouse-style coffee and tea and in the lobby. This location also offers free WiFi, "Sonifi Solutions" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn El Paso West

Address: 7530 Remcon Circle, El Paso, TX 79912
Region: United States > Texas > El Paso
Price Range: $69 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso West 2*
Number of rooms: 123
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn
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Questions & Answers

Questions? Get answers from Red Roof Inn El Paso West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The third floor seems to be a good option if you prefer a quieter atmosphere.”
 of 5 bubbles alongfortheride, 8 Feb 2017 | Read review
“The hotel has two wings, at 90 degrees from the central core. My room faced south, overlooking the parking lot.”
 of 5 bubbles 865arthurc, 21 Dec 2016 | Read review
“premium room”
 of 5 bubbles lmdt2016, 3 Aug 2016 | Read review
“Get a room above reception desk if possible especially if you're staying more than one night”
 of 5 bubbles angelf947, 11 Jul 2016 | Read review
“we do overlook the pool in room 232”
 of 5 bubbles pittsburgh82, 26 Jun 2016 | Read review
5 of 5