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Hawthorn Suites by Wyndham EL Paso Airport

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1 room 2 adults 0 children
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Hawthorn Suites by Wyndham EL Paso Airport
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778 Reviews from our TripAdvisor Community

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Showing 759: English reviews
S��͏D
Reviewed yesterday NEW

I absolutely did not enjoy my stay. When we got to our room it was not as I expected. It looked completely outdated. After we put our bags in our room and tried to leave he door handle fell off so we were stuck in the room until maintenance came to fix it. The only part I enjoyed was the...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank ashton2017
Seattle, Washington
Reviewed 1 week ago

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Akiko O
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Wolfforth, Texas
Reviewed 2 weeks ago

I booked a room for 6 people and I got the key for that room but somebody was already in there, so they gave a different one where we had to squeeze in and make bed on the floor. I was so not happy with that.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank fpeters2017
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Your comments are important to me as we want all of our guests to have a great experience. Regarding your reservation, our larger two room suites will accommodate 6 people with two double beds and the sofa sleeper. Roll away beds are also available upon request, I am sorry that this was not made available to you. I have addressed...

San Antonio, Texas
Reviewed 2 weeks ago

The photos must be really old, expected something much nicer. The room was very dated, the bed very hard and uncomfortable. The bathroom, peeling wallpaper, mildew on the walls, dirty carpet just gross!

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank katheriner667
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments as we strive to make improvements daily to any guest concern. The Hawthorn is currently in the process of updating our rooms, refreshing all painted area's, upgrading the bathrooms and continuous cleaning of all carpets. I thank you for your comments, your concerns have been addressed and we are making progress in all rooms improvements....

Roswell
Reviewed 2 weeks ago

The staff was great but the rooms were smaller than other Hawthorn rooms that I have stayed in. As well as a little confusing to get around

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank andra_cheatem
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your review. The Hawthorn El Paso is not the "Prototype" build Hawthorn all suite extended stay hotel. We have several different room types. Booking direct with the Hotel can better accommodate your room type, as we certainly appreciate your business. So pleased that you found the staff to be "Great", this has been passed on to them....

McAllen, Texas
Reviewed 2 weeks ago

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank marthacC6466QB
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

El Paso, Texas
Reviewed 3 weeks ago

This establishment was completely aware of my pre-payment via credit card with Expedia and then still attempted to charge me again for the room. That is unacceptable in every professional level, I feel that who ever was involved should be reprimanded. If I would not have checked my account prior to returning to the Hotel I would not have caught...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank stevenkt2016
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Your concerns are most important to us and have been addressed with Front Office Management. Please accept my apologies as we strive to make sure that all procedures are followed properly with each guest. Thank you.

Lake Elsinore
Reviewed 3 weeks ago

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank 44meaganv
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Gallup, NM
Reviewed 4 weeks ago

the only problem was in the bathroom area, the mini coffee maker was nasty and should be replaced.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank haroldh179
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

All taken care of, housekeeping has made the correction. Much appreciation as we want all guests to enjoy their stay with us. Thank you.

Little Elm, Texas
Reviewed 4 weeks ago

The facility appears to be updated. Several concerns why I would not stay again. Internet speed although wireless was very slow. Room was old and dirt feel. Carpet was not clean. Heating and Air unit was dirty and loud.

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Z3779RLroberth
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments regarding your stay. The room conditions have been addressed and corrections made. My sincere apologies to you for this inconvenience as we strive to keep all areas clean for our guests. As always, we would welcome another opportunity to better serve you. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Region: United States > Texas > El Paso
Price Range: $124 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham EL Paso Airport staff and other travellers.
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Questions? Get answers from Hawthorn Suites by Wyndham EL Paso Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are spread out over property with some areas very quiet”
 of 5 bubbles donaldw840, 27 Sep 2016 | Read review
“The extra charge for the larger suites are well worth it.”
 of 5 bubbles elynch44, 24 Aug 2016 | Read review
“All rooms are exceptionally well appointed, immaculate and very comfortable.”
 of 5 bubbles cgilheany, 28 May 2016 | Read review
“corner suite near the front was kinda loud with outside door slamming every time some one came in”
 of 5 bubbles AbeNRowe, 20 May 2016 | Read review
“I stayed on the second floor. Really doesn't matter each floor has launders and a small gym.”
 of 5 bubbles lmc203, 13 May 2016 | Read review
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