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Residence Inn El Paso

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Traveller (78)
Room & Suite (37)
Dining (12)
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Overview
  • Excellent44%
  • Very good31%
  • Average14%
  • Poor4%
  • Terrible7%
Travellers talk about
“front desk”(42 reviews)
“museum district”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
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Offers from Residence Inn El Paso
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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153 results
Traveller rating
65
48
22
7
11
Traveller type
Time of year
LanguageEnglish
65
48
22
7
11
Show reviews that mention
All reviewstwo bedroom suitefront deskmuseum districtbasketball courtmarriott brandwarm breakfastus feel at homelocation is idealfresh towelslong stayscenic drivetaco cabanaevery morningnice clean roomsgreat place to stayoutstanding stafffrontage road
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1 - 5 of 153 reviews
Reviewed 3 days ago

Not in the best area of town. Patio furniture stolen while I was there! Rooms look like theyre from the 80's but clean and beds are SO comfy! No charging stations but I'm spoiled. No printing from your room but I'm spoiled. Construction was going...More

Thank Wanderer790
Reviewed 21 March 2018

the weather was not very good for Spring Break here in El Paso so i decided we would stay the night here some swimming in their indoor pool. it was a nice stay for a little stay-cation! the room had a full size fridge, full...More

Thank Tony R
Reviewed 20 February 2018 via mobile

I had a horrible customer service experience during my check-in at this property. Cassandra was the front desk attendant who demonstrated the most unprofessional, combative, insulting, and down right mean attitude towards me and my family at check-in. I’ve traveled the world for work and...More

1  Thank Victor C
Response from Dereck R, General Manager at Residence Inn El PasoResponded 21 February 2018

Hello Victor C, Thank you for taking the time to review our property. We pride ourselves on offering the best customer service possible, but after reading your comments looks like we have some opportunities to improve. We will be discussing this matter with the employee...More

Reviewed 15 February 2018

I recently completed a month long stay at this Residence Inn. I arrived early in the morning on the day that my reservation started (January 2,2018). I had traveled about 10 hours from the DFW area. I left on the afternoon of January 1st to...More

Thank Wayne1954
Response from Dereck R, General Manager at Residence Inn El PasoResponded 17 February 2018

Mr. Wayne1954, Thank you for taking the time to review our property. After reviewing your comments, I offer my apologies for the inconveniences you encountered. I believe you have previously been contacted by a member of our management staff to discuss your stay and the...More

Reviewed 10 February 2018

I usually choose to stay at this chain because of their predictable accommodations. They do vary by location but never radically. This location was the exception. It was just sad. The lighting is dim in the hallways and room. The furniture is dated with a...More

1  Thank TravelD112
Response from Dereck R, General Manager at Residence Inn El PasoResponded 12 February 2018

Dear Traveld112, Thank you for taking the time to review our hotel! We appreciate any and all feedback we receive and utilize it to help us provide the best customer service possible. I have read over your comments and apologize for the inconveniences you encountered....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Tennis Court
Indoor pool
Details
Price range
US$127 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$127 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (78)
Room & Suite (37)
Dining (12)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Get a room with no windows facing the interstate!!"
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"Rooms on back side of property are very noisy when city garbage trucks collect trash dumpsters at 3:45 am..."
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"All rooms I have stayed in are good"
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"High floor on the front of the hotel"
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