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All reviewsburger theoryfront deskbar tenderel paso airportshuttle servicei highly recommend this hotelexcellent customer servicethe young ladyawesome hotelthe hotel staffrooms are nicestaff was friendlybusiness tripup to datewould stay againenjoyed my stayeasy access
My fault for not checking on the breakfast - assumed it was free. Well, no - $10 a day, although the money wasn't the issue. The 30 minute wait to get food and then get the check, and not being able to take anything to...More
Thank Carl S
Response from IHGService, Guest Relations Manager at Holiday Inn El Paso AirportResponded 3 days ago
Hi Carl S,
Greetings from Holiday Inn El Paso Airport, we appreciate the review. I'm sorry for the inconvenience caused by the time it took for you to be serviced at breakfast. This is certainly not our usual standard. Be assured that your experience and...More
After a grueling day of travel and a 3am airport arrival(!) we were warmly welcomed to the Holiday Inn El Paso. The staff was very hospitable and kind, allowing us to check out way late because we needed some sleep, without charging us extra. The...More
The employees were wonderful! So this review in no way reflects their service. This review reflects the room and lack of complimentary breakfast at this specific location. To begin, the room was very clean it just was a bit haggard. The Broken tiles creaked when...More
Thank Tiffany A
Response from IHGService, Guest Relations Manager at Holiday Inn El Paso AirportResponded 2 weeks ago
Hello Tiffany A,
Thank you for leaving feedback. I appreciate your recent stay. I am sorry to hear that the room is starting to show visible signs of usage. I trust that hotel management will consider your feedback if there will be future renovations to...More
I was here for six days. Outstanding location. Lots of great food around the area. They have a shuttle service to take you up to 3 miles from there location.
Rooms where very good. Very clean. All the towels you need. They clean the rooms...More
Very nicely located to get in and out of airport. But not within walking distance to much of anything isolated near highway. Older establishment but well maintained. Shuttle service is handy and all employees are extremely nice and deliver a high level of service. As...More
El Paso is the safest city in America under 500,000 people so you should be ok. Just cover up high price items, use common sense. Don't leave out cell phones laptops big tvs etcetera. In my opinion, this is one of the safer... More
El Paso is the safest city in America under 500,000 people so you should be ok. Just cover up high price items, use common sense. Don't leave out cell phones laptops big tvs etcetera. In my opinion, this is one of the safer places in town anyways.