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Country Inn & Suites By Carlson, El Paso Sunland Park

Expedia.comUS$82*
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#17 of 81 Hotels in El Paso
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$82*
US$82*
US$82*
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Country Inn & Suites By Carlson, El Paso Sunland Park
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481 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Start your review of Country Inn & Suites By Carlson, El Paso Sunland Park
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El Paso, United States
Reviewed 3 days ago NEW

Upon entering the hotel friendly employees greeted me with a smile and they were very attentive. There is no other hotel where I would stay at in El Paso, TX. Just the smile alone and being attentive to my needs was sufficient to win me over. I have been to other hotels where employees wish they could be at another...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank D2157WQjavierc
Bloomfield, New Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 22 March 2017 via mobile

One of the best customer service in hotel services, the front desk, maintenance and housekeeping. The restaurant food was not great and was pricey for what they gave us. We ordered hamburgers and they got to the room cold. I asked them for a side of mayo for the burgers when I first called, they forgot so I asked the...

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Helpful?
Thank Vasquez0628
About Hotel's Favourite Review
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review

Vasquez0628, Thank you for taking the time to fill out a survey for the Country Inn and Suites. I am so sorry that we failed to meet your expectations with out food service. We pride ourselves on having an award winning Chef and issues like these are few and far in between. I'm glad that we were able to provide...

Tucson, Arizona
Reviewed 5 days ago NEW

Staff very helpful and hotel was literally right of the interstate with several restaurants near by. Pool area was clean and towels were provided @ the pool which was nice. Breakfast was good but the "full" bar did not have adequate stock to make several drinks off the menu but a minor inconvenience compared to the rest of our stay.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank carak382
Reviewed 1 week ago via mobile

Great spot. Very convenient location, very close to freeway (yet quiet) and close to all other services ( gas , food, dining) as well. Very reasonable cost as opposed to staying in town yet only a few minutes away from main downtown area. Overall a very pleasant experience.

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Helpful?
Thank Tim M
Reviewed 1 week ago via mobile

The lobby lucks fancy, the service is good, the restaurant is OK. However, the room that we stayed was old and smelled old. Even though it had somewhat new furniture the feel of the room was cheap. Hotel has potential but not now.'

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Helpful?
Thank Joel P
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 271elviah
Reviewed 21 April 2017 via mobile

I love the hotel and staff, front desk is great. But I'm sorry the restaurant needs help, the food sucks, when I first stayed here was good. But now I can't eat there if you can't cook a pizza you have issues, plus the tacos need help, I can make better tacos. So the hotel great, Daniels needs some help.

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Helpful?
Thank amliving
Management response:

Dear amliving, Thank you for taking the time to leave your comments on TripAdvisor. It's vital that we receive all feedback, good and bad. On behalf of our entire staff at Country Inns & Suites we apologize for not meeting your expectations. We are working diligently to ensure a similar situation does not occur again in the future. We appreciate...

blue springs, United States
Reviewed 20 April 2017 via mobile

I have stayed in several hotels around the area in the past 7 years and this one so far is the best. I had an issue upon checking in but the girl at the counter took care of it and was more than helpful. When visiting again I'll diffenantly stay again

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Helpful?
Thank Craig W
Management response:

Dear Craig W, We are pleased and honored to hear that we are by far your best choice. We have a great staff and I am glad that we were able to take care of your issue during your check-in. On behalf of our team at the Country Inn & Suites, we would like to thank you for staying with...

San Antonio, United States
Reviewed 15 April 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank kenbU6302IU
Management response:

Reviewed 15 April 2017 via mobile

Overall this place is nice. Decent price, cool pool setup with hot tubs on both ends, and the rooms were a good size and clean. Breakfast was included, parking was easy and it's close to the interstate. Would gladly stay there again.

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Helpful?
Thank Sam A
Management response:

Dear Sam A, We are glad to hear that you enjoyed our pool area and that the rooms were adequately sized for you. Thank you for your feedback. We greatly appreciate it. Thank you so much for staying with us. We hope to see you again soon. Stephanie E.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, El Paso Sunland Park

Address: 900 Sunland Park Drive, El Paso, TX 79922-1324 (Formerly Holiday Inn El Paso-Sunland Pk Dr & I-10 W)
Region: United States > Texas > El Paso
Price Range: $131 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, El Paso Sunland Park 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
Holiday Inn El Paso-Sunland And i-10 w.
El Paso Holiday Inn
Hotel Style:
#8 Business Hotel in El Paso
#8 Family Hotel in El Paso
#10 Romantic Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, El Paso Sunland Park staff and other travellers.
7 questions
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Questions? Get answers from Country Inn & Suites By Carlson, El Paso Sunland Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are interested in using the pool, request a room next to it.”
JackieT13, 19 Mar 2017 | Read review
“Make sure to get a room where you can see the boarder! Nice! :D”
KimkellyMedley, 15 Jan 2017 | Read review
“Stay away from metal gate entrances, those room hear the gates slam shut all day and night.”
  • Spa, kitchen, living room area
CavemanHHH, 18 Sep 2016 | Read review
“Wifi is undetectable and there is No High Speed Internet--contrary to what the website states.”
Vic_Chicago1, 5 Sep 2016 | Read review
“I would think any room would be good, it is a villa style and you feel as though you are at home.”
The1Heath, 2 Jul 2016 | Read review
5 of 5
Expedia.com
US$82* /night
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PricelineUS$82
Orbitz.comUS$82
TripAdvisorUS$82
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*Disclaimer
Prices are for 1 room, 2 adults
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