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Holiday Inn Express El Paso - Central

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Holiday Inn Express El Paso - Central
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176 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express El Paso - Central
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Showing 167: English reviews
Vienna, Virginia
Reviewed 19 February 2015

I stayed here a couple of nights and slept well. This is an older hotel and it shows, the elevator didn't work properly one day, but the maintenance crew repaired it when I notified the front desk. The location is great; you're near UTEP and the downtown area. There are places nearby to eat and drink. The staff was friendly...

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Thank Madhawk
Thurmont, Maryland, United States
Reviewed 9 February 2015

This hotel was a nice older Holiday Inn. The El Paso area was not as I had remembered it from my last trip 20 years ago. We felt safe enough in the hotel but in general the area did not feel safe. They sent us to a restaurant that we never found in an area where I would never have...

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Thank Kimberly K
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Kimberly C, We appreciate you taking the time to share your feedback regarding your stay with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet...

Mo
Reviewed 3 February 2015

This is an older HIE but offers a good value with free breakfast and free parking even though downtown. WE stayed in room 700 on 1/30/15, It is a king suite, with a view of the front parking lot, nice to be able to look out and see our car. Room was a bit dated but clean and huge with...

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1Thank Robrite59
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us, we are glad you've found our rooms to be clean and comfortable and we will check on the water temperature in room 700. Happy to report we have started a major renovation of our rooms and hallways and looking forward to a beautiful new product. Thank you...

El Paso, Texas
Reviewed 29 January 2015

I have recently got a room at this hotel and it was a well kept up hotel. Its a bit pricey but well worth it. the recent time I was here was for new years eve. have also been there for conference meetings and this place has the space. parking is tight but well worth it. can not wait for...

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Thank Elizabeth H
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for such great comments, we are glad you have found our rooms and meeting rooms to meet your expectations. Hope to see you again in the near future and thank you for staying with us. Maria Herrera General Manager

New York
Reviewed 26 January 2015

Good price on New Year's Eve for a downtown location close to the festivities. Typical Holiday Inn Express, pleasant staff, free breakfast, free parking, clean and pleasant, but not newly refurbished. Walking distance to restaurants and bars.

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1Thank Rockingham13
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us. We are glad you've found our staff to be pleasant and our facilities were clean and comfortable. Happy to report we've started a major renovation of our guest rooms and hallways and looking forward to a beautiful new product very soon! Maria Herrera General Manager

Yukon, Oklahoma
Reviewed 16 January 2015

I feel I am always fair with my reviews be they good, bad, or indifferent. The company I work for always books my hotel, flights, rental cars and so forth so I may not always have much input into the reservations. On this trip there were 2 of us that our company made reservations for using the company card. Upon...

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2Thank Targa_11
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Targa_11, Thank you for writing a review about your recent stay with us. I am pleased to note your positive feedback about the room amenities. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am disappointed to hear that about the challenges you may...

Palm Springs, California
Reviewed 6 January 2015

The room was clean, the place was quiet. Not sure why our group chose this place, but it was fine for one night. A bar would have helped, and the breakfast area could have benefit from real oatmeal and not the prepackaged stuff.

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Thank golem67
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us, we are very happy you've found our hotel clean and quite and hope our staff was serviceable as well. Your comment regarding the oatmeal have been forward to the appropriate department. Thank you for staying with us! Maria Herrera General Manager

Virginia Beach, Virginia, United States
Reviewed 3 January 2015

I noticed some pretty terrible reviews, but went for it anyway, it turned out to be alright. I'll start with the good, the hotel has free parking and it feels safe enough to me. The staff was very friendly and helpful. They do have a courtesy shuttle, but i had no need as many restaurants, bars, and clubs within walking...

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1Thank Cort S
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay with us, we appreciate the great comments regarding our staff, shuttle service and the cleanliness of the room. We have forward comments regarding the alarm clock and shower head to the appropriate department head for follow up. We are also happy to report, we have started a...

Reviewed 29 December 2014 via mobile

We picked this hotel because of its location for the sightseeing sites. We didn't realize it is located right across from a bail bond building, which tells you a lot about the safety of this area. Parking is opened, no gates, which means you are on your own for any stolen items. The interior of the hotel is very old....

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2Thank Helen L
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We are very sorry you did not have a pleasant stay with us and feel bad that you felt unsecured in our open parking lot but can assure you the area is very safe and have never experienced any problems with security. Regarding our facility, our lobby and breakfast area were recently renovated and happy to report we have began...

Round Rock, Texas
Reviewed 23 December 2014

Nice hotel in great location. Staff was friendly and helpful. Beds were comfortable. Overall it was a pleasant stay. Breakfast had a lot of variety but some items weren't good. The hotel was located very close to the highway which made it easy.

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2Thank Faisal L
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us. We are very happy our staff and services met your expectations and that your overall stay was pleasant. Thank you for staying with us! Maria Herrera General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 

Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri St, El Paso, TX 79901-1233
Region: United States > Texas > El Paso
Price Range: $132 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express El Paso - Central staff and other travellers.
2 questions
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Provo, Utah
7 months ago
Texas

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Questions? Get answers from Holiday Inn Express El Paso - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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