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Holiday Inn Express El Paso - Central

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175 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express El Paso - Central
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Showing 166: English reviews
Austin, Texas
Reviewed 25 December 2013

Pros: Friendly staff Free nachos, drinks, and fruits at night in the lobby okay breakfast for free low price Cons: Decoration of the room and the public areas are kinda old and basic Overall good value for this price

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Helpful?
Thank cutydudu
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay at the Holiday Inn Express Central. We are glad you liked our reception in the lobby and breakfast as well and happy our product and service me your expectations. Should you travel back to El Paso, we hope you will stay with us again.

DCA
Reviewed 9 December 2013

This hotel shows its age throughout the property. Compared to recently built hotels of a similar class, it was a bit of a disappointment. The carpet in the hallways was dark from wear and the suspended ceiling is uninviting. My "average" rating is compared to other budget hotels. Check-in/Check-Out - B Staff was friendly, however, our rooms were not ready...

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Helpful?
Thank MartyMcSuperFly
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We strive to provide excellent service and accommodations to our guests and your comments are very much appreciated. It is good to know you found our staff to be friendly and acceptable amenities. We apologized if our hotel did not meet your expectations. Please be assure that we take all feedback and suggestions very seriously and looked into them accordingly....

Villard, Minnesota
Reviewed 4 December 2013 via mobile

My family and I recently stayed here. The hotel used to be an Econolodge and they had recently remodeled the hotel. Boy had they! Every thing was new and up to date! Breakfast the next morning was excellent! Carpet was new and comfortable and so were the beds! Would definitely stay here again!

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Helpful?
Thank Carter_tennis
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for staying at the Holiday Inn Express Central, we are glad you found our breakfast to be excellent and other facilities to meet your expectations. We strive to provide the best of service as taking care of our guest is our #1 priority and your comments mean a lot to us. Again, thank you for providing such great...

Galveston, Texas
Reviewed 1 December 2013

I stayed here for business at the university. The free shuttle was the best feature of this property. I never had to rent a car. Free airport transfers too. It will only drop you off a certain point on the outskirts of the ginormous UTEP campus and you may have a long walk depending on what part of the campus...

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Helpful?
1Thank ScottTX
Maria H, Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for staying at the Holiday Inn Express El Paso Central, we thank you for your fine comments regarding our service and our staff. We are very happy your expectations were met and look forward to having you as our guest on your next visit to El Paso.

Fremont, California
Reviewed 3 November 2013

Great downtown location, fantastic service. The front desk found a place to store our large tandem bike and gave us late checkout. Breakfast was nice and complimentary shuttle so helpful. It had everything we needed and more.

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Helpful?
Thank Tandemers2013
Maria H, Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you very much for staying at the Holiday Inn Express El Paso Central, we are happy you've found our location, breakfast, shuttle service and guest services to meet your expectations. Your comments mean a lot to our staff as we are very much committed to provide the best of service. Should your travels bring you back to El Paso,...

Phoenix
Reviewed 23 October 2013

The location is okay, but not too secure feeling if you are a solo traveler. Insecurity made worse by a laminated sheet for Security Precautions being the first thing you see upon entering your room. The staff is okay. The breakfast - never showed up. (at least the hot food). After waiting nearly 45 minutes, I settled for a cold...

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Helpful?
Thank dinky3251
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear dinky3251, We appreciate you taking the time to review our hotel. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. I sincerely apologize that your stay with us was not up to your standards and would appreciate the opportunity to welcome you back to make your...

Pinetop-Lakeside, Arizona
Reviewed 5 October 2013

This location is at an intersection of I-10 and a major city street so noise level is very high even though we were on the 7th floor between about 5 AM and 12 AM. Even # rooms are on the side away from the heavy traffic. This hotel is newly refurbished and very clean staff was helpful. Nachos and soft...

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Helpful?
1Thank Boborunner
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide us with feedback regarding your stay at our Holiday Inn Express Central.. We are very sorry the traffic from I-10 disturbed you and wanted to let you know we are currently evaluating an improvement in sound proofing. We appreciate your comments regarding the cleanliness in our facility and the service provided...

Houston, Texas
Reviewed 28 July 2013

The staff is delightful but the hotel earns only an average rating because of the slightly musty smell and tired condition of the rooms. Evening snacks and beverages were a nice touch. Breakfast was well-maintained.

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Helpful?
1Thank thereareplaces
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear thereareplaces, Thank you for taking the time to write us a review regarding your recent stay. I am glad that our location was convenient for your needs and the breakfast experience was sufficient. However, I apologize that the condition of the rooms were a dissatisfaction. We take all feedback seriously and your review will help us improve on our...

Yuma, Arizona
Reviewed 28 May 2013

This hotel is nicely located once you learn your way around but worth the effort. The parking was a little hectic but they handled it well and its FREE. Most likely because it was a holiday weekend. The staff were all great and accomodating. Pool is a little small but i could live with that. Breakfast was fresh and plentiful...

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Helpful?
Thank Bill G
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking the time to provide us with some great feedback regarding your stay. our staff is the best! and they are very much dedicated to provide the best of service. Again, thank you and we are looking forward to having you as our guest again in the future.

Reviewed 28 May 2013

This was our second visit to El Paso this year on business. This location is easy to get to, centrally located, clean and comfortable. The breakfast is about average for this sort of hotel. Beds are comfortable, showers good.

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Helpful?
Thank Ginny L
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for such great comments regarding our hotel, your comments are very important to us as we are dedicated to provide the best of service. Should your travels bring you back to El Paso, we hope you will stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 

Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri St, El Paso, TX 79901
Region: United States > Texas > El Paso
Price Range: $133 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express El Paso - Central staff and other travellers.
2 questions
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Provo, Utah
6 months ago
Texas

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Questions? Get answers from Holiday Inn Express El Paso - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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