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Crowne Plaza Dayton

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380 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Third Lake IL
Reviewed 14 April 2014

Even before I arrived, there were problems making a reservation. I was attending a conference and there was a block of rooms reserved for our group. When I called to make the reservation I was told there were no rooms available for the date I was seeking. I asked to speak with a manager, who confirmed that there were absolutely...

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Helpful?
1Thank gem0607
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear gem0607, Thank you for taking the time to relate your experience at my hotel. I appreciate your feedback and please accept my sincere apology. Your stay was certainly atypical and I am embarrassed by the room condition and the service miscues. I have shared your comments with the staff. Your comments will allow us to make the necessary improvements...

Dayton, Ohio
Reviewed 9 April 2014

Tabitha and Jessica make my visit to Crowne Plaza Dayton an exceptional experience each and every time I come 'home' to Dayton. There were several events in the city this past weekend and had to wait for my room to be cleaned and Tabitha graciously called with updates. Once I arrived and after taking a shower, I noticed 2 stray...

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Helpful?
Thank Mohouze404
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear Mohouze404 Thank you for taking the time to give us your review and your understanding as I assure you that the problem you encountered is an unacceptable one. I will be sure to review this with a housekeeping supervisor. I appreciate you letting me know that our staff compensated you and made a difference with their customer service. We...

Canada
Reviewed 8 April 2014

We had occasion to stay at this hotel March 22,2014. We found staff extremely helpful and the breakfast buffet on top was excellent . The area surrounding the hotel was spotless, and the garage parking was across the street. Would definitely recommend this hotel.

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Helpful?
Thank religionCanada
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear religionCanada, We always appreciate it when a guest takes the time to leave us a review. I see that you are quite a traveler! Thank you for mentioning the highlights of your stay here at the Crowne Plaza Dayton, we look forward to seeing you again when you are in the area. Sincerely, Michael Larson General Manager

Wheeling, West Virginia
Reviewed 2 April 2014

As a person that travels a lot for my job let me say it takes a lot for me to do a public survey. Now it all started with check in, as a guest I would like to be told about different things in the hotel (example the elevators, or breakfast) the gentleman that checked us in (front desk supervisor)...

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Helpful?
1Thank bradb960
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear Brad B We would again like to apologize for the disappointment you encountered during stay. When you spoke to one of our managers on duty, she offered to refund your room charge but you declined. If you have rethought your decision please contact us and we will extend our offer of a refund. As a professionally managed hotel we...

Toledo, Ohio
Reviewed 1 April 2014

Jordan at the front desk was so helpfull and accommodating. Our room was really nice and the bed was so comfortable. They let us bring our little dog and put us in a room away from loud noises, so our dog would not bother anyone. We had a great weekend and staying at the crown was the cherry on top.

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Helpful?
1Thank wileyra
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear Wileyra, Thank you for taking the time to give us your 5 star review. I will be sure to pass along your comments to Jordan. Our staff always appreciates it when someone comments that their service added to their stay. We wish you many more happy travels with your pet! Sincerely, Michael Larson General Manager

Lexington, Kentucky
Reviewed 29 March 2014

I stayed at this hotel for a convention and noticed the building is very cheaply put together and old looking. You could tell the rooms had some minor ascetic renovations done recently, but was still in need of repair. It was impossible to get an elevator and I felt like a mouse in a maze. When we arrived, neither one...

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Helpful?
Thank 93Mia
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear Mia, We would like to take this opportunity to offer our apology over the situation when you arrived at the Crowne Plaza Dayton. One of our sales managers has reached out to you and gladly refunded your room charges. As she explained we had a mechanical issue with our washer which set us terribly behind while waiting on a...

Washington DC, District of Columbia
Reviewed 22 March 2014

I stayed at this hotel for work and was happy with my stay. The rooms are a strong point -- they appear to have been recently renovated and are quite comfortable. The location is convenient in downtown Dayton and the staff is very friendly. The lobby itself is underwhelming and does not do the hotel justice.

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Helpful?
Thank GG1072
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear GH1060 Thank you for your 4 star review. I am pleased you enjoyed all the comforts of your room and we appreciate your comments. We look forward to seeing you again when your travels bring you back to our area. Sincerely, Michael Larson General Manager

Portland, Oregon
Reviewed 18 March 2014

Stayed 2 nights on business. Got in after midnight the first night and went to the bar for a nightcap. Service was friendly and excellent. Room was fine although I didn't spend much time in it. The 2nd night, after work, went upstairs to the bar. Apparently there was a shift change going on - at first one bartender (outgoing)...

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Helpful?
Thank rbdglj
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear rbdglj, Thank you for taking the time to express your thoughts. We are delighted you found our property accommodating and that you enjoyed one of your evenings at View 162. However we apologize for the poor service you received on your next visit. Your review will be shared with the restaurant manager and staff to improve service and make...

Cleveland, OH
Reviewed 11 March 2014

Stayed at this hotel for a nearby soccer tournament. The staff, from the valets to front desk to maintenance and on, were consistently friendly and accommodating - more so than any other hotel I can recall. The hotel itself is a little tired, but fine for a quick stay. Our bathroom was small and awkward - it was hard to...

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Helpful?
Thank CleveGirl33
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear CleveGirl 33, My staff and I appreciate your review and the mention of the service you encountered during your stay. "Friendliest Staff Ever" will be a fun thing to report to them. We know that traveling can be stressful and at times busy so we do our best to make it a pleasant experience. Thank you for letting us...

Ashland, Ohio, United States
Reviewed 11 March 2014

This hotel has a beautiful young lady working at the front desk by the name of Jessica. She is the most friendly and helpful young lady I have ever had the pleasure to talk with at a hotel. I travel a lot and stay at a lot of hotels, and when I had a reservation problem at this particular hotel,...

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Helpful?
Thank hambone306
Hotel M, General Manager at Crowne Plaza Dayton, responded to this review

Dear Hambone 306, Thank you for your 5 star review and the mention of one of our staff. I'll be sure to share your review with Jessica. Stellar service is what we are aiming for and I will tell her 'mission accomplished". We look forward to your next visit. Sincerely, Michael Larson General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
View 162
View 162
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the vibrant energy of downtown Dayton when you stay at the luxurious Crowne Plaza. Located adjacent to the Dayton Convention Center and just minutes from the Dayton International Airport and Wright-Patterson AFB, our newly remodeled, full-service hotel offers the perfect combination of chic styling, total comfort and convenience right here in the "Birthplace of Aviation." Whether you're visiting for business or pleasure, you'll enjoy our stylish guestrooms, spacious suites and fabulous service from our welcoming staff. Stay with us and discover your perfect home away from home right here in downtown Dayton. ... more   less 

Additional Information about Crowne Plaza Dayton

Address: 33 E. 5th Street, Dayton, OH 45402
Region: United States > Ohio > Dayton
Price Range: $154 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dayton 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Crowne Plaza Dayton Hotel Dayton
Dayton Crowne Plaza
Hotel Style:
#7 Business Hotel in Dayton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dayton staff and other travellers.
5 questions
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Ontario, Canada
over a year ago
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New York City, New York

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Questions? Get answers from Crowne Plaza Dayton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room at once - and move if it is dirty”
Owltiger57, 10 Apr 2017 | Read review
“The rooms need to have the HVAC systems updated and until then, no room is going to be a good pick.”
TravelChou, 15 Mar 2017 | Read review
“Bring a hot spot for internet service”
margaretf611, 2 Mar 2017 | Read review
“The back of the hotel has a much better view. Great architecture on the buildings on the next block plus a park.”
958trinitys, 26 Jan 2017 | Read review
“Ask for a corner room...has more windows and furthest from the elevators.”
DavidB19922014, 7 Dec 2016 | Read review
5 of 5