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aloft Philadelphia Airport

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Traveller (161)
Room & Suite (133)
Pool & Beach (17)
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Overview
  • Excellent25%
  • Very good35%
  • Average22%
  • Poor11%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
Family Rooms
Bar/Lounge
3 Star Hotel
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4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (721)
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All reviewsbliss productsstarwood hotelsphiladelphia airportan early morning flightindoor poolone night staywake up callbed was comfortablefree shuttlelobby areacenter cityhipphl
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Reviewed 20 March 2015

We spent night at the aloft Philadelphia after arriving at the airport. The check-in was cordial. The room was clean and spacious. We definitely liked the layout. The location is very convenient to the airport. We plan to stay here on our return fligh.More

1  Thank Mike_B52033
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 23 March 2015

Thank you Mike_B52033 for the nice review of the hotel during your recent stay. The team and I appreciate your feedback and are very glad that you had a good experience during your visit. Please know that the hotel will be going through a renovation...More

Reviewed 5 March 2015

I chose this hotel because i stayed in the Orlando Aloft last fall. I was wholly disappointed as soon as I walked in the room. This is supposed to be a smoke free hotel - upon walking into the room you could smell the stale...More

Thank bberg18
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 17 March 2015

Thank you bberg18 for your feedback regarding your recent stay. On February 20th this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping issues. In addition, in October this hotel will start a complete...More

Reviewed 24 February 2015

Exactly the same as every other Aloft hotel. So expect the same service, quality etc. Its a good choice at PHL....a bit pricey compared to some of the others...but works. The airport shuttle stops at all 3 SPG hotels, but they share a common square...More

1  Thank 1blokeCA
Response from Megan L, Starwood Hotels at aloft Philadelphia AirportResponded 6 March 2015

Dear 1blokeCA, We’re pleased to hear you like our hotel and were able to take advantage of our convenient airport shuttle during your stay. Thank you for sharing your review with us, and we hope to host you again the next time you’re in the...More

Reviewed 22 February 2015 via mobile

From the hallways to the rooms this property is clearly not taken care of. Have stayed at the brand before in Florida and expected the same quality. Not at this one. My room had to be changed due to stains and hair on the floor....More

Thank Daniel A
Response from Megan L, Starwood Hotels at aloft Philadelphia AirportResponded 3 March 2015

Dear Daniel A, Cleanliness is a top priority to us, so we are alarmed by the conditions you described. Please rest assured that we have immediately addressed your comments with housekeeping to ensure we are properly maintaining our accommodations in top notch condition. Thank you...More

Reviewed 20 February 2015

at time of booking we asked for extended check-out.. they said yes and max. until 4pm. Then when we were there they only allowed us to stay only 2pm. Very unprofessional. Also it was very loud, people talking in the hallway until late at night....More

2  Thank Maria H
Response from Megan L, Starwood Hotels at aloft Philadelphia AirportResponded 6 March 2015

Dear Maria H, We regret we failed to meet your expectations during your recent stay. We strive to provide our guests with a comfortable environment, and we are sorry you did not get a good night’s rest due to being disturbed by neighbors’ conversations in...More

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About
Awards & Recognition
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Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$154 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$154 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (161)
Room & Suite (133)
Pool & Beach (17)
Dining (10)
Amenities (18)
Family and Play Areas (2)
Questions & Answers
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benton1220
6 February 2018|
Answer
Response from mobile_concierge | Reviewed this property |
Kathy, If you post something in this forum on Trip Advisor, the hotel will not get your message. This forum only goes to people who have stayed at that hotel and written a review. You should contact the hotel directly with... More
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PhillyFarrah
20 August 2016|
AnswerShow all 3 answers
Response from Bobot_Rmrz | Reviewed this property |
My family's experience with this hotel was very favorable. If I were you, I will ask for the number of the general manager or the CEO and make it known to the social media how you were treated. As part of their SOP, they... More
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Votes
MVEffie
23 December 2015|
AnswerShow all 4 answers
Response from Eric J | Property representative |
Sorry for the delay. Please call the hotel at 215.492.0400 and they will connect you to reservation which can explain all of the park and stay packages. If you are parking just over night, we have recently changed that... More
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Votes
Room Tips
"Upper level floors have a nice view of the airport."
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"Avoid this hotel like the plague"
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"higher room away from elevator, ask for extra pillows to make the bed more comfy"
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"Top floor you can just see the tip of the Philly skyline."
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