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aloft Philadelphia Airport

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644 Reviews from our TripAdvisor Community

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Showing 627: English reviews
Boston, Massachusetts
Reviewed 12 April 2014

During a quick business trip from Boston to Philadelphia, I needed to stay by the airport for one night. When I learned that aloft had a motel near the airport, I thought this would be a good choice. After making a reservation, I read the reviews on Tripadvisor. I know, I should have read the reviews before making the reservation;...

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Helpful?
1Thank BostonSuburb
Kevin K, Manager at aloft Philadelphia Airport, responded to this review

Dear BostonSuburb, Thank you for your review. We appreciate you taking the time to provide us feedback. We regret to hear that you did not enjoy the conditions of our property. Rest assured that every few years we refresh the property and this property is no exception. We hope you will give us another chance in the future.

Nappanee
Reviewed 11 April 2014

I moved from a delightful stay at a Germantown AirBNB host to the airport as the SEPTA did not start running early enough to get me to the airport in time for my flight and I've had poor experiences when relying on taxi from neighborhoods--not in Philadelphia but other towns. I booked the room direct with the Aloft website and...

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Helpful?
Thank Mandy H
Kevin K, Manager at aloft Philadelphia Airport, responded to this review

Dear Mandy H, Thank you for your review. We're glad you had an overall enjoyable stay, but regret to hear your stay was less than exceptional. We will certainly review your comments regarding the housekeeping and parking issues - we really appreciate you taking the time to let us know. This only helps us become even better. Thank you for...

Lovettsville, Virginia
Reviewed 8 April 2014

Very disappointing. The front desk staff was friendly and helpful but that did not overcome the problems with the hotel. Housekeeping: the hallways were dirty and we ran out of coffee, tea, and toilet paper in our room and had to call the desk to get more. Worst of all, the hotel charged us $13 per day for parking in...

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Helpful?
Thank Business_TravelerFFX
Kevin K, Manager at aloft Philadelphia Airport, responded to this review

Dear Business_TravelerFFX, Thank you for your review. We regret to hear you did not enjoy your stay. I will pass along your comments regarding parking to our operations team to review. We hope you enjoyed the rest of your stay in the Philadelphia area. Take care!

Chesterfield, Michigan
Reviewed 28 March 2014 via mobile

Always friendly. Very up beat place. The concrete and furnishings are growing in me. I was sick this trip with a cold was able to find a noodle bowl in the pantry to help me thru. Close to two other SPG hotel. Ate dinner at Four Pointes. It was ok. Not note worthy. Next time will try Sheraton for dinner.

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Helpful?
Thank PhoenisSunDog
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear PhoenisSunDog, Thank you for your positive review and thank you for choosing Aloft Hotels! We're happy to hear you enjoyed our modern, loft-inspired decor and look forward to having you with us again in the future.

Raleigh, North Carolina
Reviewed 25 March 2014

A very pretty, modern hotel. We were visiting Philly wanted to try one and see what ALofts were like. We would NOT go back to this ALoft. Arrival - parking, lobby entry, uncomfortable w. people hanging out at entrance. Saw what appeared to be prostitution drop-off/pickup just off property edge in front of hotel. People entered hotel lobby in front...

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Helpful?
2Thank oldman50again
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear oldman50again, We're sorry to hear your recent trip to Philadelphia did not meet your expectations. Thank you for your candid feedback, we would like to chat with you personally regarding your recent experience. Please reach out to our General Manager, Casey, at casey.crowley@starwoodhotels.com. We look forward to hearing from you.

Annapolis, Maryland
Reviewed 24 March 2014

Interesting decor very modern. I am a huge fan of Hotel Impossible so I found myself giving it that type of inspection. The bed was very clean plenty of sheets. Not enough lumpy pillows though Glass shower walls were near falling off, you had to enter and exit carefully and I didn't realize this until I was getting in the...

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Helpful?
Thank Tiffony43
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Tiffony43, Thank you for your candid feedback regarding your recent visit to Philadelphia. Aloft Hotels does feature modern decor featuring open spaces and loft-inspired rooms. In the lobby of each hotel guests have the option of mixing and mingling at W XYZ bar. While the atmosphere at W XYZ bar is more vibrant, we can definitely take a look...

Denver, Pennsylvania
Reviewed 21 March 2014

The following is a synopsis of our recent stay at Aloft Philadelphia. Upon arrival at the hotel, we were greeted and checked in by Danielle who was super courteous and helpful. When entering the room it was not cleaned. I called down and was immediately moved to another room. So far, so good for this trip although my prior stay...

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Helpful?
5Thank Paul W
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Paul W, We're sorry to hear your recent trip to Philadelphia did not meet your expectations and did not receive the level of service we aim to provide for our guests.As long as you reserve our Rest and Jet package, parking is included. We sincerely apologize if there was a miscommunication on the inclusions of the package/rate that you...

Chester, Pennsylvania
Reviewed 11 March 2014

I was okay with my stay. The room was clean and it was conveniently located. I was not, however, happy about having to pay for parking. If staying at a hotel, I think the parking should be included. Otherwise it was good.

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Helpful?
Thank Lorit2759
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Lorit2759, We're happy to hear you enjoyed your stay and our convenient location. We thank you for sharing your feedback and look forward to hosting you again the next time you're in the Philadelphia area.

Vancouver, Canada
Reviewed 10 March 2014

I stayed at this hotel for one night prior to a flight next morning. I was very impressed with the property and how new and clean it was. The staff were very friendly. Overall I would definitely come back to this Aloft or any other one.

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Helpful?
Thank Oncofighter
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Oncofighter, We're thrilled to hear you found our hotels convenient for your travel needs and easily accessible to the airport. We're happy you had a great stay and look forward to welcoming you back in the near future.

Lebanon, Pennsylvania
Reviewed 1 March 2014

HORRIBLE! We drive two hours to stay here to attend a concert. Check in is at 3. We arrived at 3:15. I reserved a King room in December and it wasn't available upon our arrival, we ended up with a double queen. The room was DISGUSTING! Moldy shower, tne bathroom door wouldnt close and tje toilet was dirty! The ceiling...

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Helpful?
1Thank ToniTMill
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear ToniTMill, We're sorry to hear your most recent stay with us did not meet your expectations. We pride ourselves in providing a comfortable stay and great service and disheartened to hear you did not receive this. We would love to speak with you personally regarding your experience. Please reach out to our General Manager, Casey, at casey.crowley@starwoodhotels.com.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Aloft Philadelphia Airport offers guests a bold, new travel experience just minutes from downtown Philadelphia and conveniently located near Philadelphia International Airport (free shuttle service). ... more   less 

Additional Information about aloft Philadelphia Airport

Address: 4301 Island Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: $173 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aloft Philadelphia Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Philadelphia Airport Hotel Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from aloft Philadelphia Airport staff and other travellers.
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Questions? Get answers from aloft Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has good view”
 of 5 bubbles 200micheler, 14 Feb 2017 | Read review
“King rooms have a hidden cubby with the ironing board”
 of 5 bubbles 918dond, 7 Feb 2017 | Read review
“Couldn't tell ya. The view from my room was the highway outside the PHL airport -- we weren't here for the views.”
 of 5 bubbles 51AmyB, 12 Dec 2016 | Read review
“Ask for an upper floor with a room facing the airport”
 of 5 bubbles oceanguy2821, 7 Dec 2016 | Read review
“5th floor is nice”
 of 5 bubbles josephdQ928OP, 1 Dec 2016 | Read review
5 of 5