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Overall experience suffered a good deal on this stay. I love Marriott as a rule and am a loyal rewards member whenever I can get a room. Since the program however has no real merit as there are so many involved you still cannot get...More
Response from Barbara F, Executive Guest Experience Liaison at Philadelphia Marriott DowntownResponded 29 May 2016
Thank you for taking the time to comment about your stay. Please accept our apologies for the inconvenience and frustration you experienced during your arrival. Your feedback is vital in our continued effort to improve our guests’ overall experience and will be utilized to make...More
Well located and typical Marriott. Simple rooms that are clean - efficient operations. Banquet food ok - ballrooms a little plain and dated. Easy connection to convention center - big bar scene in lobby.
Room was ready early- staff was pleasant and helpful.
Large hotel with great gym. Rooms vary in size and quality, but have had a very comfortable stay every time I've stayed. Centrally located near Center City, easy to get food from a variety of locations. Also close to shopping and Reading Terminal Market is...More
We stayed here in May for a conference at the Convention Center. Very close to lots of shopping and restaurants. You only need to walk from 1-6 blocks to find plenty to do. You absolutely must visit The Reading Terminal Market,which is right across the...More
We checked in for a one night stay this Sunday. When we entered through the address listed on website, there was no one to help with luggage nor any signs to tell you how to get help. Apparently, you are supposed to know that the...More
Response from Barbara F, Executive Guest Experience Liaison at Philadelphia Marriott DowntownResponded 26 May 2016
Thank you for taking the time to comment about your stay and our great location. We are only too sorry to hear we were not able to make a more positive impression of our hotel during your stay; as our customer service in usually one...More
Response from Charboston | Reviewed this property |
There is valet parking at the hotel. It is probably expensive. By the way, since you are driving, you may want to go onto Google Earth ahead of time and look at the street view. When we drove there, we had some trouble... More
There is valet parking at the hotel. It is probably expensive. By the way, since you are driving, you may want to go onto Google Earth ahead of time and look at the street view. When we drove there, we had some trouble navigating right near to the hotel to get to the entrance of the hotel. There were lots of one way streets and a few odd intersections. Familiarity ahead of time may make it easier for you to get there.