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Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
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3,024 Reviews from our TripAdvisor Community

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Showing 2,783: English reviews
Phoenix
Reviewed 2 days ago NEW

The rooms and staff were pleasant; the breakfast buffet did not meet my expectations. I had a nice time. More work is needed on the parking ticket in and out as it never worked properly during my stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Joseph N
Newtown Square, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016

Great location, excellent service and a very helpful and cordial staff. My wife and I have used this hotel on at least three occasion when coming into the City to attend a show or concert. We have always been more than satisfied by the experience. It is close to the venues and to many fine restaurants as well. Their breakfast...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert W
About Hotel's Favourite Review
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Robert W, We greatly appreciate your feedback and look forward to seeing you and your wife again soon. Safe travels!

Nashville, Tennessee, United States
Reviewed 3 days ago NEW

I will start with the good. The lobby was really nice with the Christmas tree in it, the restaurant smelled great, our room was spotless, and we had an amazing view of Broad St. and some of the older buildings. Oh, and the Executive Lounge had great snacks, breakfast, and good drinks. As a Hilton Honors member and staying on...

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Helpful?
1Thank Corey B
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Corey B, Thank you for your feedback. We're happy to honor early check-in requests whenever possible, though no guarantees can be made. We thank you for staying with us, and wish you the best.

Boston
Reviewed 3 days ago NEW

This was our third time at the Doubletree and it wasn't exactly good. Check in was very easy with the Hilton app and you can pick your room (maybe I was the problem?). Upon check in we got cookies and the keys to our room. We had debating canceling the trip because my husband wasn't feeling great but decided against...

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Helpful?
Thank BBuddy
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear BBuddy, Thank you for providing feedback. I'm sorry that your most recent stay did not compare with the quality stays you've enjoyed with us previously. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each...

Reviewed 4 days ago NEW

I have stayed at this establishment several times as I am a Hilton Honors Member and two Hilton credit cards that offer great benefits. I came back to this hotel because I had great service last time. This time however was not the same. I came in on Saturday January 14th and I came to visit Philadelphia for the night....

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Helpful?
Thank Christopher B
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Christopher B, Thank you for your feedback. We appreciated the opportunity to address your issue while you were here with on property, as we are always eager to make it right when we've fallen short. Again, please accept our apologies for the miscommunication of your late checkout. Thank you for choosing Hilton Hotels, and please visit Philadelphia again soon.

SETTLE NORTH EVERETT, United States
Reviewed 4 days ago NEW

Great location although the room I had was a bit noisy as it faced Broad Street. Rooms were clean and fairly spacious. Staff extremely courteous. The breakfast that was included was excellent and the meeting spaces were very comfortable. The gym was adequate with ample treadmills and ellipticals. I would recommend this hotel for any business traveler.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michael M
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Michael M, Thank you for your feedback and recommendation​. Please consider us your home for future stays in Philadelphia, and safe travels.

philadelphia, United States
Reviewed 5 days ago NEW

Hotel needs an upgrade Staff need communication training Need to buy modern printers in the business center Felt like this hotel was "union run" as many employees walked (if they even got out of their chairs) to help Only bright spot was breakfast crew - they were good

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank robertu498
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Abington, Pennsylvania
Reviewed 5 days ago NEW

Had a nice stay at the Double Tree hotel in Philadelphia. I was staying here as part of a residency class at Temple University. The staff were all very helpful and pleasant. The room was a good size and very clean. This is a good location for shopping, dining, and other cultural and historic sights.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank JMH702
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear JMH702, We appreciate your mentions of our rooms and great location. Please look no further for accommodations in Philadelphia in the future.

Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

The room layout was fine, but the room was not clean upon arrival. There were crumbs on the upholstered chair and a brown liquid substance on the outside bottom of the toilet. I cleaned it up and found the rest of the room fine, but that was a real bad first impression. Enough of a bad impression, that i will...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert W
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the...

LA
Reviewed 6 days ago NEW

Charges to restaurant from someone else's bill was made to my account at check-out. Ok mistake for first time, but after the receipt was emailed to me, another charge was billed (different amount) to my account again. I'll give the front desk staff the benefit of the doubt for the first mistake, but the second mistake was just careless. Secondy,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank j y
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear j y, Thank you for your comments. We appreciate the opportunity to benefit from such feedback and improve the services that we offer. In the case of the false charges, it's likely that another guest accidentally listed the wrong room number when dining with us. I'm pleased that the matter was caught and corrected for you. Your review has...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Region: United States > Pennsylvania > Philadelphia
Price Range: $171 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Priceline, Travelocity and Jetsetter so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Philadelphia Center City staff and other travellers.
57 questions
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Bakersfield, California
8 months ago
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1 month ago
Brooklyn, New York

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Questions? Get answers from Doubletree by Hilton Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor”
 of 5 bubbles christopherbT2537KV, 17 Jan 2017 | Read review
“Use the app to select your room.”
 of 5 bubbles jay1974usa, 3 Jan 2017 | Read review
“Ask for a corner room with a view”
 of 5 bubbles jerilynne, 28 Dec 2016 | Read review
“A different hotel”
 of 5 bubbles deparkerg, 27 Dec 2016 | Read review
“Using the Hilton preferred ap will allow you to electronically check in and chose your room, based on a map of the hotel.”
 of 5 bubbles NanniferB, 26 Dec 2016 | Read review
5 of 5
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