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Extended Stay America - Philadelphia - Airport - Bartram Ave.

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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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94 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Reviewed 6 days ago NEWvia mobile

The only good point about this place is its lication by the hotel, and its moderate price. Ok for an overvight stop, but dorget it for a vacation. The rooms are not the cleanest. And the staff seems to be out from the jail. If you can go somewhere else. Do it...

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Helpful?
Thank Maxime P
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the conditions of your room. Your comments were reviewed by the staff, and we will be go above and beyond to ensure that this experience will never happen again. I am grateful for the feedback you provided so we are able to continually improve...

Reviewed 2 weeks ago

This was by far THE WORST hotel I've ever been to. For starters, I was told that I could not get housekeeping when I called down to the front desk about changing my sheets and such. The girl at the front desk made me bring my sheets and towels downstairs before she could give me a new set. Then, I...

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Helpful?
1Thank Chelsea L
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we did not provide these very important qualities. Your comments were reviewed by the staff, and we will are taking...

Reviewed 3 weeks ago via mobile

This is an old hotel with limited facilities and in my four days there no housekeeping! The rooms are dark and lighting limited. I would advise you spend a little more and go somewhere else like the holiday inn next door!

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Helpful?
Thank Dyearwoo
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. The experience you described is unacceptable, and I sincerely apologize . Your comments were reviewed by the staff, and we would like to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to...

Greater London, United Kingdom
Reviewed 30 September 2016 via mobile

The young lady at the desk (both check in & check iut) was very nice and helofuk tok. But overall not a great hotel. Site said renovations had been done but it didn't seem that way. Rooms were dark and dreary. The entire hotel had an odor of stale smoke and other smells. Cabinet doors were broken or missing in...

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Helpful?
Thank Betsy D
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that there were odor and maintenance issues in the room you were assigned. In response to your feedback, we are reviewing with the staff our odor remediation processes and we are also working on replacing the missing drawers in the room. I really appreciate you bringing this...

Philadelphia, Pennsylvania
Reviewed 10 August 2016

Not going to get into too much details, but this hotel was a total disappointment for my family and I. We simply stayed in for a night driving by. Rooms were super dirty and smelly (yes, we had to switch rooms). The guy that registered us said that "breakfast" was meant: Coffee! we'll never stay at this brand again nor...

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Helpful?
1Thank ndblue1
Reviewed 7 August 2016 via mobile

Monique at the front desk was extremely friendly and made sure all of my needs were met . She made my checkout process so easy ! Would definitely stay here again ! Hotel was clean , rooms accommodating, and staff was knowledgeable. Plus a good gym area !

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Helpful?
Thank Rachel T
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that the front desk was friendly, the hotel was clean and you enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Salisbury, United Kingdom
Reviewed 3 August 2016

Perhaps planning to visit customers near Philadelphia when the Democratic Conference was in town wasn’t a good idea. Ignorant of this at the time, the only hotel we could find for less than $300 a night was this place. Even so it was about $120, including taxes. Reception reminded me of, well, my Dorm reception in 1973. Dingy, scruffy but...

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Thank jenkspj
New Haven, Connecticut
Reviewed 26 July 2016 via mobile

This was one of the worst hotels I've ever stayed at! Checked in at front desk I was told that parking was 5$ but website says free! Room smelled and housekeeper came into room even with "do not disturb sign on door"! Manager Rose C was totally rude and disrespectful not only to me but other guest! Do not stay...

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Thank dmitch1715
New York City, New York
Reviewed 7 June 2016 via mobile

The rooms appeared nice n clean upon entering. I Stayed at Hawthorne suites last wk n it was lovely. Unfortunately it was booked up this week so I had to settle for this hotel that was reasonable and had availability. Since being so tired my friend and I just slept. Upon fixing the beds in the morning I noticed a...

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Helpful?
1Thank mhizztravellady
Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had such an unpleasant experience. Your comments were reviewed by the staff, and we will go above and beyond to ensure the cleanliness of the guest rooms to make sure your experience is not repeated. I really appreciate you...

Ashland, Pennsylvania
Reviewed 5 June 2016 via mobile

Not a clean room. Bed sheets were stained. No housekeeping. Even the remote control for the TV had black electrical tape around it to keep the batteries secure. Hallways had a musky smell. Would not recommend to anyone. No shuttle service to airport.

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Helpful?
1Thank Fredman4
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel no longer accepts cash for stays less than 5 nights. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Airport - Bartram Ave.

Address: 8880 Bartram Ave, Philadelphia, PA 19153 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
Region: United States > Pennsylvania > Philadelphia
Price Range: $133 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Bartram Ave. 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia
Extended Stay America Philadelphia
Philadelphia Extended Stay
Extended Stay Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and other travellers.
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Brooksville, Florida

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Questions? Get answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles jenkspj, 3 Aug 2016 | Read review
“Do not waste your money!!!”
 of 5 bubbles Ahouston321, 19 May 2016 | Read review
“Go to another hotel.”
 of 5 bubbles NVDesertRat, 13 Sep 2015 | Read review
“Don't stay here.”
 of 5 bubbles shl361, 13 Jul 2015 | Read review
“All the rooms have been refreshed!”
 of 5 bubbles DouglasV955, 30 Mar 2014 | Read review
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