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The hotel has seen better days. Has a run down feel. Could use a lick of paint. The hallways smelled like pot roast. Like other reviews, we found hair all over the beds and all over the bathroom. The drawers hadn’t been emptied. Fake rose...More
Date of stay: December 2018
Thank Keith G
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 5 days ago
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More
This was the worst hotel experience I’ve ever had. The bathroom floor looked as if it hadn’t been cleaned in a very long time. There was dirt, hair and accumulated muck around the toilet. The carpet was stained. And there was a faint odd smell...More
Date of stay: October 2018
Thank Lisa O
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 10 October 2018
Lisa, we sincerely apologize for the issues you encountered in your room while you were here and the poor service provided by our team. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to...More
During a lay over at the Philadelphia airport, my sister and I needed some place to stay for 7 hours, just to sleep. The hotel staff was not friendly, the hotel is old, smelly and we were concerned for our safety. The room was awful...More
Date of stay: September 2018
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 18 September 2018
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service...More
I had a great time staying here. Staff was very accommodating and willing to help, Room was cleaned well and I love that I can cook in my room! I would recommend this hotel if you are trying to find somewhere nice and reasonably priced.
Date of stay: August 2018
Thank Tiffany S
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 19 August 2018
Tiffany, thank you for staying at Extended Stay America. We are delighted to read you loved our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit.
Due to weather, all flights were canceled and I needed a room. I used a booking tool and this was one of the last places close to the airport and under 200 that has a room available.
I have never stayed at this chain /...More
Date of stay: July 2018
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 19 July 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More