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Extended Stay America - Philadelphia - Airport - Bartram Ave.

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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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95 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - Airport - Bartram Ave.
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Showing 94: English reviews
Ashland, Pennsylvania
Reviewed 5 June 2016 via mobile

Not a clean room. Bed sheets were stained. No housekeeping. Even the remote control for the TV had black electrical tape around it to keep the batteries secure. Hallways had a musky smell. Would not recommend to anyone. No shuttle service to airport.

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Helpful?
1Thank Fredman4
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and...

Snowflake, Arizona
Reviewed 5 June 2016

The room was clean and reasonably updated. The front desk staff were very friendly. The lady that checked us in was particularly helpful and went out of her way to help us with an unusual request. Yes, as another review mentioned, there is nothing in the kitchen to allow you to actually use the kitchen.... no cups, no pots, no...

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Helpful?
Thank 1EASYtoPLEASE1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that we failed to explain our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. I will review our check-in procedures with our staff to make sure we...

Washington, Pennsylvania
Reviewed 29 May 2016 via mobile

It's clean, but that's about it. What good is a kitchen if you don't have pans or dishes to prepare anything? You have to get your own towels. Furniture is worn and our couch had an interesting, body shaped stain on it. TV cuts out. Free breakfast looks like they raided the vending machine. Not much around this location and...

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Helpful?
Thank Tim M
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will coach our front desk staff to make sure we...

Easton, Maryland
Reviewed 20 May 2016

Asked for a non smoking room because my son has asthma. Was given a room that clearly had been smoke in. Went to asked for another room as both my son and I started and continue to cough. The desk clerk yelled from a back room that she was on a lunch break. Window is being left wide open with...

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Helpful?
Thank Ahouston321
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Regarding housekeeping, we provide housekeeping...

Reviewed 17 May 2016 via mobile

we stayed at the location on Tinicum Boulevard. It was the best hotel experience I've ever in countered ,the manager Joe was so helpful with all our needs an made our stay very comfortable. I will definitely visit there again thanks to Joe's excellent service. 5 stars!!

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Helpful?
Thank Christina C
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we were able to accommodate your needs with a comfortable stay and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Mechanicsburg, Pennsylvania
Reviewed 30 March 2016

This was an awful experience. From torn headboards, to smelly rooms, cigarette burns in the sheets, doors that didn't entirely close... It was a scary experience! Positives... The treadmill was awesome! After returning home, we received a phone call from management of the hotel along with corporate. They helped us with the issues we had, but the stay was over....

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Helpful?
Thank melaniesQ3767SK
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have shared your feedback with our entire staff to ensure your experience is not repeated. I am grateful for the feedback you provided so...

Krefeld, Germany
Reviewed 1 March 2016

I had to get a Hotel quickly after flight cancellation at PHL. No shuttle to the Hotel, cab was $15. Front desk lady was nice. Room was not clean, beverage marks still on the table, cheap run down furniture. I would not have stayed there if I had had a different choice.

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Helpful?
2Thank Christoph B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make sure that we are thoroughly inspecting rooms prior to guest arrivals as well as clearly...

Reviewed 18 January 2016 via mobile

Very friendly and very pleased with customer relations ...rooms were very inviting and clean ..front desk was very informative about the area...I felt like I was at home ...I will return to facility in future

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Helpful?
Thank Joe C
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide you with exceptional customer service and a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Philadelphia, Pennsylvania
Reviewed 3 January 2016 via mobile

Great service, very nice staff, the receptionist Simerrah, was amazing. She helped me with everything I needed. Clean rooms, flat screen TV, had refrigerator, stove and microwave. The bathroom was very clean. Dog friendly which is important since I had my puppy with me. Very big and comfy bed. I definitely recommend if someone is in need of a hotel...

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Helpful?
Thank Dana L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with our pet friendly policy. I truly appreciate your kind comments regarding our spacious rooms, fully equipped kitchens and friendly customer service. Once more, thank you for posting your review. We look forward to having you...

Reviewed 19 December 2015 via mobile

My stay was great, front desk tiffany was was helpful and friendly ...my room was clean, my sleep was peaceful...thank u housekeepers me and my babe enjoyed our stay, we didn't even wanna leave... I'd recommend this hotel...it was nice and quiet, no noises, no smell of smoke...it was great and I don't like staying at hotels but I can...

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Helpful?
Thank Jai B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
This hotel no longer accepts cash for stays less than 5 nights. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Airport - Bartram Ave.

Address: 8880 Bartram Ave, Philadelphia, PA 19153 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
Region: United States > Pennsylvania > Philadelphia
Price Range: $164 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Airport - Bartram Ave. 2.5*
Number of rooms: 83
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Also Known As:
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia
Extended Stay America Philadelphia
Philadelphia Extended Stay
Extended Stay Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and other travellers.
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Brooksville, Florida

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Questions? Get answers from Extended Stay America - Philadelphia - Airport - Bartram Ave. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles jenkspj, 3 Aug 2016 | Read review
“Do not waste your money!!!”
 of 5 bubbles Ahouston321, 19 May 2016 | Read review
“Go to another hotel.”
 of 5 bubbles NVDesertRat, 13 Sep 2015 | Read review
“Don't stay here.”
 of 5 bubbles shl361, 13 Jul 2015 | Read review
“All the rooms have been refreshed!”
 of 5 bubbles DouglasV955, 30 Mar 2014 | Read review
5 of 5