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We were highly disappointed to find the hotel was quite average. They didn't have any ice machines or vending in the building. Would never stay in an Extended Stay again. There weren't any near by restaurants either.More
Thank Victoria D
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 3 days ago
Victoria, thanks for staying with us. We are sorry for the issues you experienced and regret the inconvenience this caused. Please note, our room has a fully equipped kitchen with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have...More
We were stopping in Philadelphia for 3 nights and decided to book here as the rates were reasonable and we had already booked a hire car. Location was a little out of the city but we found it very easy to get around by road....More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 16 August 2017
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Philadelphia - Airport - Tinicum Blvd. We are pleased to read that you liked our affordable rates, the complimentary grab-and-go breakfast we offer and your spacious...More
Positive--great staff that was friendly and helpful. I really appreciate them. The room has a kitchenette so that can help cut down on costs.
Negative--light from outside disturbed sleep. Noise in halls is easily heard through door. There is only one restaurant nearby.More
Thank Randy J
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 5 weeks ago
Randy, thank you for your feedback. We are pleased to know your stay with us was overall comfortable and that you were impressed with our courteous associates. That being said, we regret the inconvenience you experienced while here. We hope the positive aspects of your...More
The room wasn't cleaned , over charged , hidden fees , rude staff , sketch guests. I was told that it was to be $214... ended up way more. The local area has way bettter options than here. Dirty lobby and first impressionsMore
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 18 January 2018
Darren, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. If we...More
We booked this hotel last night for an overnight stay. When we got to the hotel the lobby was dirty and the workers were laughing and hanging out with the guests. I checked in which was quick and easy. When I got off the elevator...More
1 Thank Lauren H
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 4 December 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.