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Extended Stay America - Philadelphia - Airport - Tinicum Blvd.

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Traveller (102)
Room & Suite (42)
Dining (2)
About
Location
Cleanliness
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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
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Location
Full view
44Car recommended
Grade: 44 out of 100
69Restaurantswithin 1 km
30Attractionswithin 1 km
246Reviews
126Photos
9Q+A
52Room tips
Traveller rating
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  • 82
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Popular mentions
When my husband and I entered the hotel it was dingy , smelled and dark. The only woman behind the desk was stressed. You could see the laundry being done. She left the desk to do the laundry. When we asked her we wanted to book the shuttle to the airport she informed us that
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
Responded 2 weeks ago
Thank you for being our guest and providing feedback. Please accept our apologies for not providing the exceptional service you should have received and for spoiling your stay with us. You are absolutely correct to expect a comfortable, clean and bug-free environment upon your arrival. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We are also sorry for any miscommunication regarding our airport shuttle. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Management
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Hotel's Favourite
I checked in late and my room was given away. HORROR I had flown in from NC I had to sleep in my car until manager came on duty. Manager Greg was awesome and a life saver. He got me into a room within 20 minutes. Excellent customer service.
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
Responded 28 Oct 2018
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your kind compliments with Greg. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
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Low budget doesn’t have to mean dirty and unkempt, but that describes this property. Had to switch rooms to find one acceptably clean. TV only worked thru channel 11. No hangers. No blanket on the bed—just a sheet and a thin comforter, not enough in late November. Heater loud,
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
Responded 20 Nov 2018
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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A real s____hole. Dirty- bottom socks filthy i minutes on carpet. No ice machine- no help from staff on getting ice from their break room. Heat in room was so noisy, had trouble sleeping. Got up at 4:00am and left.
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
Responded 31 Oct 2018
William, thanks for being our guest. We sincerely apologize for the difficulties you encountered here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
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+7
Ok for one day max it dirty and needs updating the room was half cleaned the shuttle is only Monday through Friday until 10 pm I waited on hold 18 min to request shuttle from airport I’m only staying one night and counting down the hours
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
Responded 20 Oct 2018
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness and shuttle service issues you received from our associates has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining
kitchenette
2 double beds
This was the shower water backing up in our bath tub from another person's room.
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1234569
Do you have a managers special during the week in the evening? Also do you have 24 hour front desk service?
You need to ask the hotel directly. I don't know.
0 votes
Per a very recent review... are your beds treated for the bed bugs that have been reported?
The room was very clean, no bed bugs whatsoever.
0 votes
How much is the holding fee for incidentals?
I was there last month and they didn't hold a specific fee at all, just the credit card on file (in case).
0 votes
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Are there any food stores within walking distance from the hotel ?
There is a Wawa down 291 within walkable distance. Most of the food is ready made, though there was fresh fruit when we were there. They make sandwiches fresh.
1 vote
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12
"Never book here, sleep in your car"
"not a resort. arrive early."
"Do not stay in room 106"
"I cannot offer any good tips to choose a good room other than look into a different hotel!"
"Dont stay here alone."
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PRICE RANGE
US$92 - US$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america philadelphia - airport hotel philadelphiaextended stayamerica philadelphia airportextended stay philadelphiaphiladelphia extended stay
FORMERLY KNOWN AS
Extended Stay America - Philadelphia - Airport
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
145
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