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From the time my boyfriend and I got there I was already disappointed.1.We had to pay $9 a day for parking,i honesty felt like that was ridiculous.I got inside the hotel from scale one to 10 i have to say it was clean about a...More
Thank Chenai M
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 24 February 2017
Thank you for staying with us and for sharing your feedback. We are sorry we did not meet your expectations in several ways. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So...More
One night was enough smells we were to be at airport by 4:30 am when we ask about the shuttle doesn't start till 5:00 am so we had to pay $15.00 to get a ride to airport then when we got back 8 days later...More
Thank J N
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 7 February 2017
Thank you for taking time to review our hotel. It is beneficial to us as well as to our future guests. We are sorry our shuttle service did not meet the hours of your needs. We will verify the information on our brand website is...More
From time of arrival i had to wait 30 min to check in do to the fact the guy was doing 3 different jobs at night which was not at front desk it got bad i had to call main number for him to show...More
2 Thank Van128
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 21 January 2017
Thank you for your candid comments. We always use guest responses to help improve our customer service and hotel. I do apologize for the inconveniences you encountered and we do hope that you will come see us again.
We had an overnight layover in Philadelphia on our way home from our Christmas vacation. I booked the Extended Stay America through booking.com. I chose a mid priced hotel because we were just overnighting. The only requirements were clean bed, shower, internet. The bed was...More
1 Thank Shelly K
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 19 January 2017
Thank you very much for taking time to review our hotel. We are happy you had a nice stay however, we apologize for not meeting 100% of your expectations. Our goal is to provide outstanding service to every guest at every opportunity. We hope you...More
Your hotel doesn't even deserve one star.
I booked my room for new years eve on September 12th. This entire trip was a Christmas gift for my boyfriend. I arrived at the hotel lobby (after driving 4 hours) to be told by the front desk...More
Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 5 January 2017
I am sorry there was a problem with your reservation and that the room you requested was unavailable. I know no amount of apologies will make up for the inconvenience, but I truly am sorry. Thank you for your feedback which is greatly appreciated.