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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,472 Reviews from our TripAdvisor Community

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Showing 2,297: English reviews
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Reviewed yesterday NEWvia mobile

This hotel is in a great location for visiting Philadelphia. Everything is in easy walking distance. The rooms are clean and spacious, the parking is convenient and the staff are excellent. Brandon at Check in was extremely helpful and pleasant. The buffet breakfast is a winner. The omelette is the best ever and the guy making them is hilarious. Well...

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Helpful?
Thank Sam D
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017 via mobile

I have been staying at this hotel and every time I try any other hotel I check out after a day and move back to this hotel because of its service levels and attention to the customers need and they are one of the bestest in giving the SPG member recognition regardless of the level and although I am an...

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Helpful?
Thank Rajesh S
About Hotel's Favourite Review
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Rajesh S, Thank you so very much for sharing your comments regarding our hotel on TripAdvisor.com. We are so happy you enjoy the property. We too recognize that we have amazing team members, some of the best hospitality professionals in Philadelphia. I am delighted to share your comments with each and every team in the hotel. Thank you again...

Darien, Connecticut
Reviewed 3 days ago NEWvia mobile

Great location for the NFL Draft. Within walking District of the venue. Rooms were clean and the staff was very friendly and helpful. Get a higher floor for the view. Restaurants were good and friend and quick service. Perfect for my son and I.

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Helpful?
Thank CapKirk007
Phoenix, Arizona
Reviewed 1 week ago

I recently chaperoned a team of 13 high school girls to a tournament in Philly from Phoenix. I have never been to Philly but wanted to provide as much sightseeing and enjoyable dining experience as possible given our hectic scheduled. Mary was extraordinary in accommodating our bus tours, dining and over stay in Philly. Mary provides her full attention while...

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Helpful?
Thank pporter17
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear pporter17, Thank you for leaving us such a delightful review here on Tripadvisor. Mary is an amazing asset to our hotel and she will be thrilled to hear how much you enjoyed interacting with her. She continually goes above and beyond for each of our guests, as you said, she is a true gem. We appreciate you sharing your...

Reviewed 1 week ago via mobile

Team is great but insfrastructure is OLD. Air conditioning is noisy and badly located in the room blowing air in your face, windows are dirty depriving you from the amazing views of Philly. The property should be at the end of the brand contract, needs to be umdated urgently.

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Helpful?
Thank Thomas E
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Thomas E, Thank you very much for leaving us feedback on Tripadvisor. We are happy to hear that you enjoyed our helpful staff. However, I sincerely apologize for the poor room conditions you encountered during your stay. I will relay the issues you shared with the appropriate departments as well. Again, thank you for your review and we hope...

Austin, Texas
Reviewed 1 week ago via mobile

This is my second time at this hotel in 9 months. In July 2016 all the staff were helpful and professional inspire the hectic nature and extraordinary demands during the Democratic Convention. The check in desk staff, security and maid staff were professional and helpful today. However the front desk staff today was rude, unhelpful and unprofessional. Due to the...

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Helpful?
Thank SCF3128
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear SCF3128, Thank you so much for leaving us a review on Tripadvisor. I sincerely apologize for not meeting your needs as we know that we can provide better service. We genuinely appreciate you honestly sharing the issues that occurred during your stay. Again, I am so sorry for your unsatisfactory stay, we hope to have another chance to welcome...

Chicago, IL
Reviewed 1 week ago

Such nice people working at this sheraton hotel.... but the rooms are pretty crappy. Old carpet, hasn't been remodeled in a good long while. The convention center and staff were very attentive and the food was great too.

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Helpful?
Thank Dan G
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Dan G, We greatly appreciate you leaving us a review here on Tripadvisor. It is wonderful to hear that you enjoyed our friendly staff as well as our food and beverage options. Again, thank you for your kind words, we hope to welcome you back again soon! Warm Regards, Marsha Ray General Manager

London, Ontario, Canada
Reviewed 1 week ago

The room was clean and quiet. No fridge or microwave was disappointing. The cleaning staff did not restock the room after day one and I had to request new towels and supplies (I was sharing a room with another individual and we were not family) Coffee was also not restocked each day. The hotel was quiet though the elevators were...

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Helpful?
Thank Shannon W
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Shannon W, Thank you so very much for your feedback on Tripadvisor. I sincerely apologize for not meeting your needs and expectations during your stay. The appropriate departments will be notified of the issues you encountered so that we can improve for the future. Again, we greatly appreciate your review and hope to have you stay with us again...

New York City, New York
Reviewed 1 week ago

Stayed at this hotel about a month ago during a frigid weekend in March. We had booked a group block as we were traveling together as a big group and the representative who helped us, Amy Croke, was amazing and accommodating the during the whole process. She even helped us book a meeting room for our group. She was super...

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Helpful?
Thank Jessica S
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jessica S, We sincerely appreciate you leaving us such a kind review on Tripadvisor. We agree, our Sales Manager, Amy, and our Concierge, Mary, are amazing employees and continually go above and beyond for our guests. We also are thrilled to hear you enjoyed the omelet bar we have available each morning at our Terrace Restaurant. Thank you again...

Saint Louis, Missouri
Reviewed 1 week ago

I am ashamed to be an SPG member after my stay at this hotel. Mary, the concierge, was the only thing that was great about this facility. She went above and beyond to help me coordinate meals and dinner reservations for our large group. Beyond that....it's terrible. Poor housekeeping, rooms with carpet stains, stained mattresses, broken floor lamps, etc, etc....

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Helpful?
Thank 772pickles
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 772pickles, Thank you for leaving us your honest feedback on Tripadvisor. We are so sorry that we were unable to meet your expectations during your stay. We will follow up with the appropriate departments to better improve ourselves for the future. Mary will be so happy to hear that you enjoyed your interactions with her, and that she could...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $183 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 23 Apr 2017 | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
5 of 5