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Sheraton Philadelphia Downtown Hotel

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Traveller (664)
Room & Suite (333)
Dining (21)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,827)
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2,606 results
Traveller rating
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LanguageEnglish
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1 - 5 of 2,606 reviews
Reviewed yesterday via mobile

Super outdated rooms, with wobbly and dusty furniture. One of the lamps was broken in my room so it was too dark with only one lamp working. The carpeting is absolutely disgusting!!! Is Sheraton on a budget? How expensive is it to rip that nasty...More

1  Thank AndyAnkee2013
Hotel's Favourite
Reviewed 29 December 2017

I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine! While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More

1  Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 24 January 2018

Michael R: We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does! Thank you, Marsha

Reviewed 3 days ago

The staff are wonderful and the bar area is very welcoming. The fruit infused water and free fresh philly pretzels and mustard are a great touch in the bright and airy lobby. The valet parking staff is really terrific as well. The disappointment happens when...More

Thank Teri O
Reviewed 3 days ago via mobile

Stayed at this hotel for a weekend. Check in was just fine. When entering the room, you’re in a standard room but upon further inspection I realized it was a bit worn. Carpets are old and stained, there were yellow stains on some sheets. Concierge...More

Thank jlynjack
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 days ago

jlynjack: It is disappointing that your visit was so poorly inconsistent. Our team is genuinely focused on delivering wonderful experiences and we will dive deeply into ensuring the pool is fresh, clean and comfortable. Thank you, Marsha

Reviewed 4 days ago

Very old hotel - TV didn't work - couldn't get anyone to answer in guest services to report the issue. Extremely noisy - I was on the first floor across from a conference room and there was a church just outside my room; the chapel...More

1  Thank KimmyP72
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 days ago

KimmyP72: We value ensuring our guests are able to enjoy a comfortable and quite experience; it is disappointing to see this is not the way you enjoyed your visit. Thank you for sharing your experience. Marsha

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (664)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
Vote
LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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