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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,409 Reviews from our TripAdvisor Community

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Showing 2,238: English reviews
Ashburn, Virginia
Reviewed 18 May 2014

We stayed in the hotel when attending a wedding reception in Philadelphia. It is a decent hotel in the heart of Philly. Very close to several attractions in Philly. The hotel servers Starbucks coffee, but isn't as good as the coffee in an original Starbucks shop. I was happy with my interaction with the check-in staff, and the breakfast was...

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Helpful?
1Thank RaghuSrini
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear RaghuSrini, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad our Front Desk and Restaurant Staff were able to make your experience so enjoyable. We'll certainly look into your comment regarding the Starbucks Coffee. We hope to connect with you in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager

Amstelveen, The Netherlands
Reviewed 17 May 2014

This Sheraton is an okay Sheraton. On the plus side is its location, the sweet sleeper bed, the staff and facilities. On the negative side are the airconditioning (loud, old, blowing in your face), room service (not available between 11am and 5 pm) and bathroom (80's style). When in need of a plush hotel; don't stay here. When in need...

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Helpful?
2Thank Moramare
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Moramare, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is appreciated, as it is a value tool for improvement.The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of...

Honolulu, Hawaii
Reviewed 16 May 2014

Location is great! Rooms have nice view of the city! Being an Spg member I was upgraded to the lounge club, not great selection of things but it is a pleasant place to meet someone. Reception staff is professional and helpful! Cabs outside the hotel do take you out for a spin if you don't know your way around. Over...

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Helpful?
Thank Tarlok M
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Tarlok M, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the club lounge. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

New England
Reviewed 15 May 2014

The location is a little on the outskirts of downtown however it is ideally located for those who have no problems with walking more than 8-10 blocks. Balancing the location is it's very convenient to route 676, easy on - easy off. You can easily access the museums, historic areas and good dining choices. My 6th floor room nice overall...

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Helpful?
Thank justvisiting_9
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear justvisiting_9, Thank you for your review of our hotel. I am glad that you enjoyed our beautiful hotel and extremely nice staff. You certainly highlighted a few cleanliness areas for us to look into and we look forward to making any necessary improvements. We look forward to connect with you soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Schenectady, New York
Reviewed 15 May 2014 via mobile

I booked this room for a special occasion on a random Wednesday in may. The room was $200 for a standard room. I then called explaining it was a special occasion only upon check in for them to book me in a double bed room for a special accommodation for my boyfriend and I. I would've thought that after explaining...

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Helpful?
Thank Alexis K
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Alexis K, Thank you for your review on our hotel. We are disappointed that you did not enjoy your stay with us. You certainly didn't experience a stay that is to our normal standards. I would like an opportunity to discuss further with you - I invite you to please connect with me at jennifer.tang@sheratonphiladelphiadowntown.com Safe travels, Jennifer Tang...

Hudsonville
Reviewed 14 May 2014

Stayed here for a three day conference and can't say enough about how friendly and helpful the staff is from the moment our taxi pulled up to the time of our departure. The room was clean and the bed was very comfy. It was wonderful to be able to walk out the door and venture to many sights on foot.

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Helpful?
Thank Luann D
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Luann D Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Oakton, Virginia, United States
Reviewed 12 May 2014

Best thing about this hotel is it's location, and the staff are very nice. After that - you get what you pay for. Sheraton needs to make a significant investment to this property. The parking garage - dirty and poorly marked. Don't put your bag on the ground when you get it out of the trunk. Check in - took...

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Helpful?
Thank Kathy I
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Kathy I, Thank you for your review of our hotel. We are disappointed that you did not enjoy your experience in our restaurant. We will certainly share your feedback with our Food and Beverage team. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant...

Basel, Switzerland
Reviewed 11 May 2014

Had an average experience. Rooms need renovation. Room service was slow. Food was average. Staff was responsive to carry out required changes in the room. Did not have a good experience when trying to reach room service/guest services on the phone.

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Helpful?
Thank Dinesh9702
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Dinesh9702, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations on you in-room dining experience. We look forward to using your feedback to address any deficiencies. We hope that you give us another chance if you return to our city. Safe travels, Jennifer Tang Assistant Front Office Manager

New Port Richey, Florida
Reviewed 7 May 2014

My husband and I stayed at this hotel this past weekend and had a great experience. Mary Mastrobuoni is a concierge at this hotel and went above and beyond to ensure all of our needs were met. From setting up a car service, to coordinating a crib for our son in the room, and making dinner reservations, she was outstanding...

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Helpful?
Thank Tarah S
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Tarah S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Mary is truly one of our superstars and we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

philadelphia
Reviewed 6 May 2014

My dad stayed at this hotel a few times when he was visiting me in Philadelphia. It is recently renovated. The lobby is large, reception is efficient, rooms are large and clean, and they have a nice club room that serves snacks and has a great view. What you get for the price you pay is exceptional; they had the...

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Helpful?
Thank laura c
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear laura c, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had a great stay and enjoyed our vibrant newly renovated lobby. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $166 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 20 Feb 2017 | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
“Face the art museum, the higher the better”
 of 5 bubbles JusticeSalmon, 11 Feb 2017 | Read review
“Higher floors are very quiet.”
  • Outstanding view from floor 16th hall.
 of 5 bubbles henryb449, 3 Feb 2017 | Read review
5 of 5