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Sheraton Philadelphia Downtown Hotel

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Traveller (708)
Room & Suite (340)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,856)
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911 - 915 of 2,631 reviews
Reviewed 3 September 2015 via mobile

Can not say enough about my experience here, all staff were amazing with helping to problem solve and help with solutions to assist me. UPS delivery of my training materials were delayed and not here in time for my program to start. All staff went...More

Thank Tauna D
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 November 2015

Dear Tauna D, Thank you for sharing your experience with us. We are pleased that you had a great time with us and that our team when above and beyond to meet your expectation. I hope you visit us in the near future, we appreciate...More

Reviewed 3 September 2015 via mobile

There is a fine line between "needing an update" and just plain "run down". This place is right between the two. The location is good, being right downtown, but the hotel is not. The beds are almost on the floor and a very poor quality....More

1  Thank ord737fo
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 November 2015

Dear Ord737fo, Thank you for taking the time to comment regarding your stay at our hotel. We appreciate the opportunity to benefit from your feedback. We hope we have the opportunity to show you a better experience in the future and have purchased new comforters...More

Reviewed 3 September 2015

I had awesome stay here. It's so close to the places I want to visit. Very courteous people! I slept like a princess and woke up in a good mood. The beds are soft and clean. Bathrooms are spacious and tidy. I will definitely come...More

Thank Goan O
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 November 2015

Dear Goan O, Thank you for sharing your experience with us. We are pleased that you had a great experience with us. I hope you visit us in the near future, we appreciate your business and look forward to welcoming you back in the future....More

Reviewed 31 August 2015

First, a positive appreciation: Misha, who helped with our reservation, was simply wonderful in helping with our complex reservation request. She got 3 of us a junior suite at a great (conference) rate. We would have been in heaven with this lovely suite, but... It...More

2  Thank nancybH319YX
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 November 2015

Dear NancybH319YX, Please accept my apologies that your trip did not meet your expectation.Please know that I have addressed the issues you mentioned with the respective department heads after our conversation during your stay. I hope that you give us a second chance to redeem...More

Reviewed 30 August 2015 via mobile

I'm surprised by the variety of reviews on here. I slept like a baby the last few days on the 17th floor (overlooking the Cathedral Basilica). Signs of wear are present in the room (when you walk in the carpet looks like a roller chair...More

1  Thank mamaconnoisseur
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 6 November 2015

Dear Mamaconnoisseur, Thank you for taking the time to share your experience about your recent stay with us. It is a pleasure to have read about your comforting experience and your fondness of our Sheraton sweet sleeper bed. We look forward to welcoming you back...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$147 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$147 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (708)
Room & Suite (340)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
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Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Not sure how to help on this other than asking at time of check-in."
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"Hope they honor the room type you book. If not, ask for points."
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"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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