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Sheraton Philadelphia Downtown Hotel

Booking.comUS$179*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton Philadelphia Downtown Hotel
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2,471 Reviews from our TripAdvisor Community

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Showing 2,296: English reviews
Reviewed 13 July 2014 via mobile

Me and my sister stayed there for my birthday on 7-11 and it was truly fun! The staff even got me a cake I cried (I'mma mush) everybody was friendly the food was ok. I just did not like the pool service the lady wouldn't allow me to place a order

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Helpful?
Thank AKaison
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear ANDREA S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We are glad to hear you had such a pleasant stay! We look forward to welcoming you back soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Philadelphia, Pennsylvania
Reviewed 10 July 2014

I'm originally from Colorado so Philly is an incredibly different environment from what I am used to. But Eric at the concierge desk was so helpful and resourceful. Even though there were numerous conventions going on he was still able to skillfully direct me each time I needed help and he was always in the best mood. He was truly...

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Helpful?
Thank Gabbie A
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Gabbie A, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out a individual team member who made your stay memorable. We can always count on our team to make our guests more comfortable - especially for a superstar like Eric! We hope to see you again soon!...

Atlanta
Reviewed 9 July 2014

Conveniently located to downtown shopping and restaurants. Not a bad walk to Rittenhouse Square and City Hall. If coming to see the liberty bell etc., I would stay at the Sheraton Society Hill. Front deck was super nice and I received a upgrade as a gold Starwood member...............

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Thank MyFriendsFoodie
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MyFriendsFoodie, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and we absolutely appreciate your loyalty to the Starwood Hotels as a Gold Member. We look forward to connecting with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Detroit, Michigan
Reviewed 7 July 2014

Stay here for easy access to Philadelphia museums. The staff was excellent. Fitness center is nice. Pool is okay, but was always crowded. The rooms are a bit worn. The housekeeping staff seems to be good; however, it's clear that the hotel's guests have used and abused the rooms, as the furniture is worn, and there are stains on the...

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Helpful?
1Thank MichBustrav
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MichBustrav, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for...

Annandale, Virginia
Reviewed 7 July 2014

The hotel is in the perfect location, right in the heart of downtown Philadelphia. The big advantage of staying here is that you have unlimited in and out parking. So you can walk all around downtown Philly, but can get in your car and drive out to go get a cheesesteak or whatever you wish. Besides being a great hotel,...

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Helpful?
2Thank Michael R
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Michael R, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We are glad that you had such a great stay! Avril is one of our brightest stars and we look forward to recognizing her for her efforts. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager...

Minneapolis, Minnesota, United States
Reviewed 7 July 2014

The room was spacious and the bed was so comfortable. It is close to the river for walking, art museum, shopping, and fairly close to the Italian market. The check in and out was very speedy. My only complaint was the carpets were slightly dirty!

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Helpful?
Thank MicheleVaudt
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MicheleVaudt, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the guest room cleanliness. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Philadelphia
Reviewed 6 July 2014 via mobile

Stayed here for the weekend, it was okay, prime location, got a good price on Priceline. .., but yeah, nothing special. Elevators always had a line, had to take the stairs. The pool was always warm, both the water and the area. Nice fitness center as well.

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1Thank Cee_Wanderlust
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear SophieTheExplorer, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to welcome you back to our hotel. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Washington DC, District of Columbia
Reviewed 6 July 2014

Amazingly good price for downtown over a holiday. Hotel is well situated -- close to transportation, easy on easy off the highway and within walking distance of lots of attractions. Check in always seems to have a line, but the staff was efficient and the waits short. Nice lobby with a decent bar. Rooms are tired, but clean and more...

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Helpful?
Thank Lynne S
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Lynne S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope to connect with you...

Chicago, Illinois
Reviewed 4 July 2014

The Sheriton is on North 17th St. It's a short walk to center city. Suburban Station, and a SEPTA train to the airport is a few blocks due south, but might be difficult with a lot of bags. The rooms were comfortable, and the lobby restaurant had a nice breakfast buffet and was reasonably priced. I am an SPG member,...

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Helpful?
Thank Charles B
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Charles B, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is appreciated, as it is a value tool for improvement.The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all...

Harrisburg, Pennsylvania
Reviewed 4 July 2014

I was In town for AFSP Overnight Out of Darkness Walk. When we arrived at 11:00, it was very busy with the NHL Hockey Draft event in town. My friends were able to get in their rooms right away, but unfortunately, my room was not ready until after 3:30. They did let me check my bags so I could go...

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Helpful?
Thank CSCfromPA
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CSCfromPA, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our high standards and we are currently addressing the concerns you have brought to our attention. If possible I would like an opportunity to discuss your experience further with you...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $184 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 23 Apr 2017 | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
5 of 5
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US$179* /night
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Prices are for 1 room, 2 adults
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