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Sheraton Philadelphia Downtown Hotel

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Traveller (707)
Room & Suite (339)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,853)
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951 - 955 of 2,629 reviews
Reviewed 1 August 2015 via mobile

My wife and I stayed at the Sheraton recently in downtown Philadelphia. We were in town to celebrate Eid, an annual Islamic festival. The location to worship centers, family, and Philadelphia culture was excellent. The hotel amenities, especially the view of the city from our...More

Thank ajpolo
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear ajpolo, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 31 July 2015

I realise now why this hotel is so appalling, it is to ensure you spend as little time as possible in the hotel itself and as much time out and about enjoying Philly. I had 3 inch nails sticking out of furniture in my room,...More

2  Thank Jonathan A
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Jonathan A, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary...More

Reviewed 30 July 2015 via mobile

This is a large hotel, very busy place. The room was clean, the bed ok. It was comfortable but I've had better. It was a convenient location. The valet was extremely nice and let our friends leave their car outside for 15 minutes to visit....More

Thank Helen R
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Helen R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay and we hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 29 July 2015

Here for a conference, or I would have left after the first night. The room and Gym were quite good - clean and with plenty of equipment. No complaints about that part - always refreshed and bed made when I returned in the evening. Trouble...More

Thank sleggyboy
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear sleggyboy, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope...More

Reviewed 28 July 2015

Stayed there for two nights for a conference. Had a look at three different rooms. All of them were dirty with stained carpets, paint peeling of the wall, hairs in the bathroom, noisy & dirty air condition units. What was worst - roach infested -...More

6  Thank A M
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 2 August 2015

Dear A M, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. If possible, please connect with me to discuss your experience further; room cleanliness is obviously a top priority for us, and I do...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$147 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$147 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (707)
Room & Suite (339)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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"Ask for a new or updated room"
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"Face the art museum side."
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