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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,413 Reviews from our TripAdvisor Community

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Showing 2,242: English reviews
Philadelphia, Pennsylvania
Reviewed 8 March 2014

I stayed at the Sheraton Downtown and my experience while checking in was wonderful. The front desk agent Shakera was knowledgeable of the property answered all question very pleasant warm and welcoming.

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Helpful?
Thank KRob341
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear KRob341, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Shakera is truly one of our superstars and we look forward to recognizing her for another job well done. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Frostburg
Reviewed 8 March 2014

The location of the hotel is great. Right in the downtown area so close to the Avenue of the Arts and tourist sites. The construction around the area makes getting to it a little tricky. There is garage parking for $38 or valet for $44/day. A bit expensive but worth it in downtown. The lobby area is VAST. Check in...

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Helpful?
1Thank mdmbfly
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear mdmbfly, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding our wifi service as well as the bathroom amenities. We hope to connect with you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager

Reading, Pennsylvania
Reviewed 4 March 2014

We had a wonderful time at the Sheraton Philadelphia Downtown hotel! The concierge,Mary, was amazing! She helped us plan the whole night, and went above and beyond with calling different restaurants and bars to find us the best deals. She even left us a bottom of wine in our hotel room when she found out it was our birthday! Super...

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Helpful?
Thank nikki l
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear nikki l, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that Mary was able to exceed your expectations, as you can see from other reviews she can often be seen making an impact! We hope to see you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager

Kansas City, Missouri
Reviewed 3 March 2014

I just stayed at the Sheraton Philadelphia downtown. I would recommend this to anyone looking for excellent service and a good location. I have to say the staff was superb. Everyone seemed to know my name after the first day, and was very helpful. The security staff person even bought my Starbucks drink one morning. (I wish I had his...

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Helpful?
Thank Scarey816
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Scarey816, Thank you for your wonderful review of our hotel and for taking the time to recognize our team. We are glad to hear you had such a pleasant stay! We look forward to welcoming you back to our hotel soon. Safe travels Jennifer Tang Assistant Front Office Manager

New York City, New York
Reviewed 2 March 2014

While staying at this hotel last weekend, we touched base with the Concierge Eric Hansen for a couple of Philly cheesesteak recommendations. We received an impressive organized/typed list of restaurants with descriptions....walkable distance and drivable distance. We asked Eric specifically about cheesesteaks and he was very knowledgeable about all the of the choices on the list. We walked to Steve's...

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Helpful?
Thank J T
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear J T, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad Eric was able to help you find that perfect cheesesteak! We look forward to recognizing Eric and hopefully seeing you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

New Jersey, United States
Reviewed 2 March 2014

In prep for the first day of the Philadelphia Flower Show we again took a room 5 blocks away at the downtown Sheraton. Zipped thru the always friendly front desk and up to our queen size bedroom . Bit surprised by the smaller size...but it was the parking building view (east side) that killed it (last minute reservation..didn't check details...

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Helpful?
Thank Craig R
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Craig R, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We are glad that you enjoyed the upgraded club room as well as our Sheraton Club. We look forward to seeing you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Providence, Rhode Island
Reviewed 26 February 2014

Very impressed with the lobby setup here. Plenty of room to stretch out and get some work done. Main lobby bar is also spacious and a perfect place to unwind, especially in the winter. One of the best options in Philly for any convention or reception in my opinion. As with most Philly Starwood properties, well done.

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1Thank Harry D
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Harry D, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Denver
Reviewed 25 February 2014

Booked this for its location close to museums. Was the right choice. Excellent service from bell staff, check in, and Club Lounge attendants. Comfy bed, adequate reading lights! As the temperature outside was near freezing, it would have been nice if the swimming pool had been warmer, and there had been a hot tub, or jetted tub in the room.

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Helpful?
Thank LordBowdon
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear LordBowdon, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Wilmington, Delaware
Reviewed 24 February 2014 via mobile

I had a FABULOUS experience at this hotel! Several staff members I came into contact with were overly kind, friendly and helpful. I placed some baby bottles in the club fridge overnight with my name. I found a typed letter in my room stating that they were keeping them at the front desk, and to simply call and they will...

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Helpful?
1Thank Jennifer S
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jennifer S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Boston, Massachusetts
Reviewed 24 February 2014

My son and I were in Philly for three nights to visit local colleges. The hotel was very nice, but most impressive was the service offered by Mary Mastrobuoni, the concierge who seemed to be at the desk at all hours. In our limited time, she came up with walking tours of the city that interested both me and my...

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Helpful?
Thank Shelley R
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Shelley R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Mary is truly one of our superstars and we look forward to recognizing her for another job well done. We can't wait to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $169 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed only 1 night, we didn't have idea for this”
 of 5 bubbles J4471JDmichaelc, 24 Feb 2017 | Read review
“We stayed at Concierge level. Very nice!!!”
 of 5 bubbles pwwtoy1, 23 Feb 2017 | Read review
“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 20 Feb 2017 | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
5 of 5