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Sheraton Philadelphia Downtown Hotel

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Traveller (713)
Room & Suite (344)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(160 reviews)
“the club lounge”(78 reviews)
“concierge desk”(61 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,889)
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971 - 975 of 2,663 reviews
Reviewed 9 August 2015

We stayed at the Philadelphia Sheraton Downtown for 3 nights in July. The room was very nice and clean. Every staff member was helpful and friendly. The concierge was extremely patient and helpful helping me plan the weekend for our family. The location was great....More

Thank Jordana R
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Jordana R, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We appreciate to know the Concierge team was helpful in all aspects. The staff do their best to deliver great guest service. We look forward to your next visit with...More

Reviewed 9 August 2015 via mobile

I stayed here while presenting a three-day training at The Hub on Market Street. I was able to walk there in about 10 minutes. Parking was a few cents short of $40 per day, but it beat nearby rates and it made sense to park...More

Thank Jerry_Bagnell
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Jerry_Bagnell, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay overall and will certainly consider your feedback regarding your dining experience at the Club Lounge. We hope to connect with you soon. Safe travels, Jennifer...More

Reviewed 8 August 2015

I was here for a conference at the hotel and it was a disaster. It started with my arrival. I got out of the car after a 3 hour drive and instead of being asked, "Would you like help with your bags" was just told...More

3  Thank William R
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear William R, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned regarding the services you received are certainly not to our standards and we look forward to using your...More

Reviewed 8 August 2015

Comfortable efficient hotel, but for the price, felt I could have got better value elsewhere. Staff were all excellent from reception to door person to cleaning staff. Paid the extra for the club, and the food was very good.More

Thank Steve A
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear Steve A, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!...More

Reviewed 8 August 2015

Recently I stayed in this hotel for a short conference. The meeting facilities were generally good, although the AV system sometimes locked up for no obvious reason. The public areas of the hotel were spacious and attractive, but the room was really disappointing given the...More

Thank AntonSLabeck
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 9 August 2015

Dear AntonSLabeck, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia. Safe travels, Jennifer Tang...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$123 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$123 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (713)
Room & Suite (344)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Upper floors have spectacular views of the city"
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"Try to get a high floor. It is a cool city to look down on."
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"The higher the better"
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"Room 2405 had a great view of Philly (King room)"
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