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Sheraton Philadelphia Downtown Hotel

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Traveller (675)
Room & Suite (333)
Dining (21)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,832)
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991 - 995 of 2,611 reviews
Reviewed 4 June 2015

Our room's air conditioning wasn't working properly, the main desk was more than happy to help us out even though it was almost 1 in the morning. They were able to switch us to a new room, and offered us complimentary breakfast for the inconvenience....More

Review collected in partnership with Amoma.com
Thank kare242
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 7 June 2015

Dear kare242, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! I do apologize for the AC issue you experienced in your first room. I am delighted that our staff was able to recover and make such an impact on your stay....More

Reviewed 3 June 2015

Stayed here 2 nights at a rate of $199/night. Felt more like a $79 hotel near an airport. Peeling paint inside the room on the door, a poorly patched hole in the wall, lumpy bed and bedding, and the upkeep in the hallway was horrible....More

1  Thank Molly T
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 7 June 2015

Deat Molly T, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback...More

Reviewed 1 June 2015

We loved out Club Floor room at this Sheraton. Room was fully renovated and everything was modern with beautiful decor. The size of the room was comfortable and there was plenty of natural light with large windows. The AC unit kept our room nice and...More

2  Thank usasteven
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 7 June 2015

Dear usasteven, Thank you for the FIVE STAR review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang...More

Reviewed 29 May 2015

Recently stayed at the Sheraton Downtown for a conference. The hotel is very dated and worn. needs some real TLC. The food was just okay. The bar was active and friendly. Easy to park without valet. Location is near museums and shopping. There are better...More

1  Thank Herb S
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 30 May 2015

Dear Herb S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on our guest rooms. We hope to connect with you again soon. Safe travels, Jennifer Tang...More

Reviewed 27 May 2015 via mobile

We really enjoyed our stay at the Sheraton in downtown Philadelphia. It was so convenient to a lot of attractions including the market that we liked for unique food options. we also enjoyed the warm cookies upon arrival. Kids loved the pool. Overall it served...More

Thank tersev
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 30 May 2015

Dear Tsevie, Thank you for your FIVE STAR review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$147 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$147 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (675)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
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Elaine B
20 March 2018|
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Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
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Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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