Loews Philadelphia Hotel
1200 Market Street Reading Terminal Market, Philadelphia, PA 19107-3615
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Avg. S$336 /night, 9/18 - 9/19
S$595
per night
S$420
per night
S$245
per night
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4.5
#32 of 95 hotels in PhiladelphiaLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Home to America’s first skyscraper and the Philadelphia Savings Fund Society (PSFS), Loews Philadelphia Hotel is a historic hotel in one of America’s most historic cities. In 2019, the hotel completed a renovation, updating the guestroom décor and bathrooms of each of the 581 guestrooms; added a brand new state-of-the-art fitness center, featuring TechnoGym equipment and Peloton bikes, and salon and spa by the renowned Joseph Anthony Salon & Spa. With over 47,000 of meeting and event space, Loews Philadelphia is the ideal choice for weddings, meetings or events. Take advantage of POD Market, an organic grab and go concept or enjoy an inherently American dining experience at Bank & Bourbon restaurant located off the hotel lobby featuring local seasonal fare and robust bourbon and cocktail program. Right outside our doors explore all the city’s most popular attractions including Reading Terminal Market, City Hall, LOVE Park, Dilworth Plaza and Benjamin Franklin Parkway, the home of the famous Rocky steps and the iconic Philadelphia Art Museum.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Iron
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Spanish
Location
1200 Market Street Reading Terminal Market, Philadelphia, PA 19107-3615
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Philadelphia Intl Airport
11.3 km•
See all flights
Mercer County Airport
46.9 km•
See all flights
13th St
2 min•SEPTA
Car Hire
375 Restaurants
within 0.5 kilometers
Reviews
4.5
7,077 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Loews Philadelphia Hotel garners praise for its prime location and grand ambiance, with guests particularly enjoying the comfortable rooms and festive decorations. The staff's friendliness is a highlight, although some guests have experienced lapses in professionalism and slow service. While the top-notch fitness center is a hit, travelers have noted a discrepancy between advertised and available amenities.
The cleanliness receives mixed reviews, especially after pet stays. Additionally, the value proposition is questioned due to hidden fees and perceived overcharges.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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7,077Reviews55Q+A100Room tips
Traveller rating
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Detailed Reviews
Hotel's Favourite
Super helpful and friendly staff. Very clean beautiful facility. You'll love the location and entire experience from check-in to check-out. Staff could not do enough for us, welcoming, knowledgeable and thoughtful.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Loews Philadelphia, Guest Services / Front Office at Loews Philadelphia Hotel
Responded 16 Jan 2024
Dear ocbeachli, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Philadelphia Hotel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really liked this hotel and would stay there again. The location is perfect, within a somewhat long walking distance of the historical area, near the wonderful indoor food market and transportation.
The hotel itself is attractive in a sleek modern way and the rooms are good with nice shower (no tub in 610),robes, king bed (very high if that's an issue for you), good lighting, magnifying mirror (so appreciated) room darkening shades, refrigerator, desk and large chair and very good wifi.
On the downside, there are a lot of elevators but it's impossible to get one at check out time. I hate to think what would happen in an emergency! Also on the downside is parking, which is $50 for guests. It's very difficult to get your car out when you want to go someplace. You can try calling to order it but they never answer the phone. The line for cars at checkout was VERY long, so avoid going at that time. Also, it appears they may allow pets, so check if that's an issue for you.
The hotel itself is attractive in a sleek modern way and the rooms are good with nice shower (no tub in 610),robes, king bed (very high if that's an issue for you), good lighting, magnifying mirror (so appreciated) room darkening shades, refrigerator, desk and large chair and very good wifi.
On the downside, there are a lot of elevators but it's impossible to get one at check out time. I hate to think what would happen in an emergency! Also on the downside is parking, which is $50 for guests. It's very difficult to get your car out when you want to go someplace. You can try calling to order it but they never answer the phone. The line for cars at checkout was VERY long, so avoid going at that time. Also, it appears they may allow pets, so check if that's an issue for you.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick_Staub, General Manager at Loews Philadelphia Hotel
Responded 27 Feb 2020
Thank you for your review. While I'm pleased you enjoyed our great location and sleek rooms, I'm sorry to hear of the long waits you experienced with our elevators. Please know your feedback has been shared with our management team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Our entire stay with Loews was wonderful and we wouldn't change a thing. The two top factors when booking a hotel for us are cleanliness and location and both were perfect. Sherri checked us in and was very friendly and informative, thanks Sherri! The room was clean and very comfortable. We were able to text when we needed additional towels and toiletries and they were prompt in responding. We also had a later flight out and since it was a weekend the concierge stored our luggage until we had to catch our flight. Note, some places do not have a concierge service because of COVID, I suggest you call the hotel directly before booking if you need special services. We felt they did a wonderful job with COVID protocol too. Traveling as a mother/daughter trip we felt very safe staying at Loews.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this hotel on February 15th for one night to attend the wedding of a friend.
The wedding started at 5 and we called early in the morning to ask for early check-in. They said they couldn’t do early checkin but said that if we arrived early that they would be able to get us into a room so that we could quickly freshen up for the wedding.
When we arrived at the hotel they didn’t have any rooms available yet. At 4pm, which is their stated checkin time, they still didn’t have any rooms available. Ultimately they couldn’t get us into a room before leaving for the wedding. We had to get ready in someone else’s room.
When we returned to the hotel at 11:30pm they had a room for us. We got to the room and the carpet was damp. I called the front desk and they apologized and said that the carpet had been recently shampooed. Why they felt it was appropriate to give us a room that wasn’t ready for use is beyond me. They offered us a late checkout as compensation, which we didn’t need. We finally agreed on free valet parking.
It was late and we were partially undressed, tired, and probably a little inebriated. We weren’t in the mood to change rooms at that point.
The point of this review is that this hotel did not seem to handle the large number of guests this weekend and did a very bad job of addressing our concerns and compensating is for a room that was not acceptable to be offered to guests.
The wedding started at 5 and we called early in the morning to ask for early check-in. They said they couldn’t do early checkin but said that if we arrived early that they would be able to get us into a room so that we could quickly freshen up for the wedding.
When we arrived at the hotel they didn’t have any rooms available yet. At 4pm, which is their stated checkin time, they still didn’t have any rooms available. Ultimately they couldn’t get us into a room before leaving for the wedding. We had to get ready in someone else’s room.
When we returned to the hotel at 11:30pm they had a room for us. We got to the room and the carpet was damp. I called the front desk and they apologized and said that the carpet had been recently shampooed. Why they felt it was appropriate to give us a room that wasn’t ready for use is beyond me. They offered us a late checkout as compensation, which we didn’t need. We finally agreed on free valet parking.
It was late and we were partially undressed, tired, and probably a little inebriated. We weren’t in the mood to change rooms at that point.
The point of this review is that this hotel did not seem to handle the large number of guests this weekend and did a very bad job of addressing our concerns and compensating is for a room that was not acceptable to be offered to guests.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick_Staub, General Manager at Loews Philadelphia Hotel
Responded 20 Feb 2020
Thank you for sharing your experience. I'm disappointed to hear of the challenges you faced during your stay with us, and I can assure you this is not our standard. Your feedback will be reviewed with our management team so that we may avoid similar situations moving forward. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Philadelphia Loews from 12/30/21 to 1/2/22. I understand that we can blame Covid, but for the money our stay was a big disappointment. Room was dirty. Their was enough hair on the bathroom floor to make a rug. End tables and desk tops covered in finger prints and smudges. Staff not very friendly. Don’t get a Starbucks or donut and consume it in the lobby, when any of their restaurants are open because security will kick you out and tell you you have to go to your room. If you order a beverage at the lobby bar make sure you hold on to it. They are very diligent about picking up any glassware up. If your talking and not paying attention they will clear your beverages regardless if it’s half full, full or you had a few sips left. I understand once or maybe twice by mistake but it happened to us four times. You spend $15 on a crappy glass of wine and if you’re not careful they grab it a dump it. Not offer to replace. We had friends and family with us there. I haven’t heard any favorable feedback.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had the extreme pleasure of staying here recently, booking our room through the Visit Philly Overnight promotion, which gave us a discounted rate, free valet parking and a package of useful discounts. The room itself was beautiful and perfectly equipped, and the view from the 25th floor was breathtaking. All the polite and helpful employees were focused on personal service. And the valet service was always lightning quick. You'll never regret staying here.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick_Staub, General Manager at Loews Philadelphia Hotel
Responded 3 Feb 2020
Thank you for your review! I'm thrilled you enjoyed our breathtaking views and helpful staff. We hope to host you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my second trip to Philly, so I wanted to stay central to downtown. Loews offered a very competitive price and we were happy with the accommodations. On arrival, we were dripping wet from the rain but were met warmly at check-in (we even laughed about it). Since traveling during covid, we felt the hotel exercised good hygiene practices. Housekeeping was not allowed in the room unless requested and there were sanitation stations on every floor. Overall, service were great, free wi-fi was free and reliable, and the rooms were quiet and comfortable. We used valet for 2 nights and they were most helpful. I can't speak to any hygiene practices there, but we wore masks and carried hand sanitizer. TIP: Visit the 33rd floor for nice city views! I would stay here again!
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Loews Philadelphia Hotel is conveniently located near the Convention center and SEPTA Jefferson Station. The staff are friendly. Its facilities and rooms are upbeat, clean, and comfortable. The fitness center deserves 5G's with its full suite of TechnoGym equipment. From these auspicious beginnings however, the road leads downhill.
A morning breakfast in the hotel restaurant took 90 minutes with too many mistakes to mention. The food was delicious but only after it arrived, by which time one could have fallen asleep. Plain pancakes arrived as blueberry, and the list goes on.
There is no lounge for quiet conversation, or for reading a book, only the restaurant bar. When we inquired, we were directed to two chairs sitting outside the fitness center. Room service was cancelled on the weekend we stayed for reasons that were not apparent. There was no concierge. The front desk personnel knew nothing about local attractions or restaurants. They were unable to hail us a taxi from the Museum Of Art back to the hotel. They did not accommodate our request for late check out.
We used to rank Loews in our Luxury Tier along with Mandarin Oriental and Ritz-Carlton but that is simply no longer possible. On our next visit, we want to try the Hotel Monaco or the Rittenhouse.
A morning breakfast in the hotel restaurant took 90 minutes with too many mistakes to mention. The food was delicious but only after it arrived, by which time one could have fallen asleep. Plain pancakes arrived as blueberry, and the list goes on.
There is no lounge for quiet conversation, or for reading a book, only the restaurant bar. When we inquired, we were directed to two chairs sitting outside the fitness center. Room service was cancelled on the weekend we stayed for reasons that were not apparent. There was no concierge. The front desk personnel knew nothing about local attractions or restaurants. They were unable to hail us a taxi from the Museum Of Art back to the hotel. They did not accommodate our request for late check out.
We used to rank Loews in our Luxury Tier along with Mandarin Oriental and Ritz-Carlton but that is simply no longer possible. On our next visit, we want to try the Hotel Monaco or the Rittenhouse.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valet parking was great, no issues with front desk or check-in. Doors to Market st were blocked off, forcing us to come in and out through the valet. The side street we walked down made me a little nervous with my older mom and young daughter. The little cafe where we could get breakfast (choice of 2 hot sandwiches) had no bread or pastries of any kind. We were told they didn’t get any that day. 🤷‍♀️ We saw a number of people buying overpriced breakfast bars and snacks just for something to eat. We checked our bags for a few hours after checkout, no problems with bellman or getting our car. The hotel was clean and decorated nicely.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check-in , valet were both quick and easy with friendly staff. This was our first stay at Loews, and I fell in love with the room and view as soon as I walked in, thinking, this could be our go to hotel for all our future trips to the city. Much to my disappoint, however, the room had several dirty/questionable run down areas of concern. Immediately upon opening the door before even walking in, there was a blueberry, or some other kind of fruit, that someone had stepped on and left the flesh reminants and at least 10 blueberry spots trailing from the door to the trash can. These spots were not old carpet stains, since I was able to wipe the chunk and spots easily with a baby wipe. This left me wondering if something obviously so visible was left dirty, what else was dirty? The sink had several spider cracks in it, there was torn cardboard by the lounge chair, a stain under the curtain that looked like a dog had peed there, certain items in the room had a visible layer of dust, the bathroom handle came right off when my daughter when to open the door, the desk chair threading was loose and hanging by 6 inches, and the edge of dresser was worn and chipping. I know COVID has left many places short staffed, with the quality of product being compromised, but the room had an amazing view and it is a 4 star resort after all, so I granted Loews much grace and chose not to complain about the cleanliness and run down issues in the room. However the next morning, when I was sitting on the chair to put my shoes on, I noticed a stain with residue on the side of the bed sheet, which indicates the sheets were not changed!!!! To boot, the residue/stain dribbled down the side of the sheet looked like some form of yellow/brownish fecal matter!!! Sorry Loews, but your 4 star rating has lost its luster to me, as well as my trust that the hotel is taking "extra precautions" and cleaning during this time of COVID, considering it's not even taking regular cleaning like sheets changes, spot cleaning of the floor, and thorough vacuuming.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The indoor pool is temporarily closed
The indoor pool is temporarily closed
I do not remember seeing pets there during my stay. I would suggest just calling the front desk. I looked on the website and didn’t see any mention of pets either.
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PRICE RANGE
S$288 - S$429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
philadelphia loews, lowes philadelphia, loews hotel philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
581
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Loews Philadelphia Hotel
What are some of the property amenities at Loews Philadelphia Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Loews Philadelphia Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Loews Philadelphia Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Loews Philadelphia Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are there opportunities to exercise at Loews Philadelphia Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Loews Philadelphia Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Philadelphia Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Philadelphia Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Loews Philadelphia Hotel?
The staff speaks multiple languages, including English and Spanish.
Is Loews Philadelphia Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.