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Four Points by Sheraton Philadelphia City Center

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Four Points by Sheraton Philadelphia City Center
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462 Reviews from our TripAdvisor Community

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Showing 416: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

I'm sure I was there on an unusual evening. Spent the weekend in Philly for work and chose this place as it's super close to the convention center. Decently clean but looking a little rough around the edges for the price, i.e. the door to the bathroom was splitting a bit at the bottom, things of that nature. Saturday night... More 

Helpful?
Thank Jmim1
Alexandria, Virginia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 6 days ago NEW

Recommended for good location and good value. Room was fine and front desk staff was very nice. Easy walk to Reading Terminal Market and Chinatown. Parking right across the street -- paid, but that is standard for Phil. and price was reasonable. Easy location from which to see the sites. Just hop on the PHLASH bus on the corner.

Helpful?
Thank JeffK620
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear JeffK620, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our hospitality standards. Your thorough review is greatly appreciated! We are so... More 

Chapel Hill, North Carolina
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

SPG should be ashamed to have this property in their lineup. Poorly designed rooms, small space, sink that did not work, and a lot of street noise. I expect more from a hotel that jacks up its rates to almost $400/night. Location is ok, however you are surrounded by a large homeless area and some pretty shady hotels around the... More 

Helpful?
Thank tommygalloway
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear tommygalloway, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel.It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. On behalf of our entire team, I... More 

Holyoke, Massachusetts
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Not flashy, but a nice hotel at a great price. The staff was extremely friendly and helpful. The room was clean and comfortable. No terrific views from the room, but the staff was more than happy to move me to a room on the front of the hotel to improve the one I had. The restaurant/bar in the lobby was... More 

Helpful?
Thank Foody-JJ
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Foody-JJ, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated!... More 

Ottawa, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Kind, helpful staff couldn't make up for the small, poorly laid-out and cramped rooms. Cleaning left to be desired. Would avoid unless on a shoestring budget. Location next to the convention center makes things even less pleasant if looking for local amenities. Lobby was smoke-filled and basically unpleasant. Would avoid unless desperate.

Helpful?
Thank bguilbo
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear bguilbo, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as... More 

Philadelphia, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

Was in Europe and we had to change return after a flight into Philly. For some reason we booked through Expedia-and it was all wrong. We have never used their service. Expedia was no help. The hotel really worked with us to correct reservation. Thanks to Shaneka front desk manager-the front desk was a delight to work with and her... More 

Helpful?
Thank peas2u
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear peas2u, Thank you so much for your kind comments and review regarding your most recent stay with us. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We only... More 

New York City, New York
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago via mobile

This hotel was your typical nicer four points. I stayed here for business, location was great. Price was great. Friendly staff. Room service food was surprisingly not over priced and quite tasty! I will definitely be staying again

Helpful?
Thank dereksL3797XA
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear dereksL3797XA, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and hospitality standards. It means a lot to us that you've allowed us to be... More 

Los Angeles, California
Level Contributor
165 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 3 weeks ago

This hotel is nothing extraordinary----but---for the price---it is a great value and only a $6 Uber ride to Independence Hall/City Center. I'd give it a higher star but don't want to confuse it with hotels like the Sofitel, Monaco, and Westin which are almost over double the price. We booked this via Kayak mobile and our price for our room... More 

Helpful?
Thank WorldTravelerAsia
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear WorldTravelerAsia, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated!... More 

Huntsville, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

I visited Philadelphia a few weekends ago for a leisurely trip and got a Priceline deal on this hotel. It was not terribly far from my venue so I decided to check it out, despite reading some mixed reviews about the property. My overall impression is that it depends on what your needs and expectations are for your travel. For... More 

Helpful?
Thank XSj2
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear XSj2, Thank you very much for the thorough review! We always believe in our commitment in providing the best to our dear customers. We apologize for the problems you encountered especially in the faucet that we will be fixing as soon as possible. We hope that you enjoyed your stay with us as we only hope for the best... More 

1 review
Reviewed 4 weeks ago

Convenient Location next to Chinatown & Reading Terminal Market. Great place to stay for the weekend, where you can park nearby all day on the street and walk to many places. Close enough to walk for breakfast & Dinner.

Helpful?
Thank GEORGE W
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear GEORGE W, Thank you so much for your kind comments and review regarding your most recent stay with us. We are also very happy that you found our location to be convenient. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the... More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
No matter how you choose to travel around the city of Philadelphia, you'll love the location of the newest Four Points by Sheraton Philadelphia City Center Hotel. ... more   less 

Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race Street, Philadelphia, PA 19107
Region: United States > Pennsylvania > Philadelphia > City Center East
Price Range: $156 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Four Points By Sheraton Philadelphia City Hotel Philadelphia
4 Points By Sheraton Philadelphia City Center
Four Points Philadelphia
Philadelphia Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Philadelphia City Center staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Philadelphia City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ASk for room with a view! We had a wall to see, but came back after dark and left in the morning.”
 of 5 bubbles Ellienjoe2, 8 Oct 2016 | Read review
“Choose another hotel.”
 of 5 bubbles UC612, 2 Sep 2016 | Read review
“Stay elsewhere until they get their act together”
  • Blood-stain on towel
  • Broken shower handle
  • Filthy grout
  • Filthy grout and caulking
  • Stained carpet
  • Dirt and hair on floor - disgusting
  • Broken toilet paper holder - roll kept sliding off
  • Tiniest bar of soap I have ever seen in a hotel
 of 5 bubbles mikecR9620XM, 27 Jul 2016 | Read review
“If worried about your car at night, request a room that is opposite the parking lot..”
 of 5 bubbles Dapper54, 28 Jun 2016 | Read review
“Request a corner room on the 9th floor (top floor).”
  • Center City Philadelphia from the 9th Floor corner room
  • The Ben Franklin Bridge from the 9th Floor corner room
 of 5 bubbles Mrjoepoe, 24 May 2016 | Read review
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