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The Windsor Suites

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1,258 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
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Staten Island, New York
Reviewed 6 days ago NEWvia mobile

We came to Philly for a nights stay and booked the Windsor after reading reviews here. The Hotel was conveniently located to the Museums ,Philadelphia Convention Center and Reading Terminal Market. The hotel also has parking within the Hotel that is most convenient. We purchased the parking with our reservation and the process was seamless upon check in. The Hotel...

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Helpful?
Thank Steve G
Michael R, General Manager at The Windsor Suites, responded to this review

Steve G, Thank you for your fabulous five star review! I am delighted to hear that from arrival through departure, your experience exceeded expectations. Please accept my sincere apologies for any inconvenience you experienced as a result of the HVAC challenges in your guestroom. Our system allows guests to maintained their desired temperature in their guestroom, and based on your...

Baltimore, MD
Reviewed 1 week ago

Two girlfriends and I stayed Sat night, 3/11/17 to go to the Philedelphia Flower Show due to the positive reviews here. It did not disappoint! Our stay was excellent in every way - wonderful, welcoming staff - Tracey especially provided exceptional customer service. Our double suite (#611) was HUGE - one could live there! The beds were very comfortable, the...

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Helpful?
Thank rtbabb4
Michael R, General Manager at The Windsor Suites, responded to this review

rtbabb4, Thank you for your fabulous five star review! The feedback on this years Flower Show has superb, and I am glad we were able to help make your visit to the city welcoming and accommodating. We will certainly look forward to welcoming you back for next year's show - if not sooner. Thank you also for taking the time...

Paris
Reviewed 1 week ago

stay at the Windsor Suites was exceptional. Brian at reception was amazing and seems to work 24/7. I have a leg injury and so he helpfully put me near the lifts. He gave us great advice on where to go and how to get around, and more than anything was kind and made us as guests feel special. I would...

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Helpful?
Thank Amanda G
Michael R, General Manager at The Windsor Suites, responded to this review

Amanda G, Thank you for your fabulous five star review! I could not be more pleased to hear that Brian provided you with the level of personalized and genuine service you deserve as our valued guest, and thank you for taking the time to recognize both Brian and your experience overall. We certainly look forward to welcoming you back the...

Reviewed 1 week ago via mobile

Lovely view, quick response in terms of cleaning the room... Complimentary Breakfast is disappointing... And the elevators beeping at every floor is annoying... Parking rate ridiculous and outrageous... Overall look and feel of the hotel is standard...

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Helpful?
Thank Cassandra F
Michael R, General Manager at The Windsor Suites, responded to this review

Cassandra F, Thank you for your review! I am sorry to hear breakfast at Con Murphy's fell short of expectations and the elevators caused disruptions during your stay. Our Director of Engineering will be looking into the beeping from the elevators you mentioned to see if we can eliminate any noise emanating from our carts as they pass floors. We...

Suffern, New York
Reviewed 1 week ago

At first, I was a little hesitant to stay here, because it wasn't near the historical attractions we would be visiting, but I'm glad that we did. It was near enough to subway stations, which we utilized every day, to get to our attractions--and it only took us 12-15 minutes to get there by the Market-Frankfurt line (blue line). We...

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Helpful?
Thank MEEEK
Michael R, General Manager at The Windsor Suites, responded to this review

MEEEK, Thank you for your great five star review! I am glad you took a chance on us, and we delivered the level of experience you deserve. When the weather breaks Old City and the other historical attractions of the city are just a 15-20 minute walk down Arch Street. Much better than the subway! Thank you again for your...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

The rooms are superb and the employees are outstanding. Very helpful with advising us of the land marks and places to dine. Darian the manager is very professional and is eager to resolve any issues you may come across during your stay. The parking staff are very prompt professional and courteous my overall review is that if you go to...

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Helpful?
Thank A TripAdvisor Member
Michael R, General Manager at The Windsor Suites, responded to this review

Thank you for your fabulous five star review! We will look forward to welcoming you back on your next visit to Center City. Mike

Olathe, Kansas
Reviewed 2 weeks ago

We have a son who has been fighting cancer and as a result we go to Philly quite often. We have been staying at the Windsor Suites for several years. The hotel is beautiful and the amenities are fantastic. We have access to laundry facilities and each room has a full kitchen which is perfect for our son and his...

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Helpful?
Thank Deliece H
Michael R, General Manager at The Windsor Suites, responded to this review

Deliece H, Thank you for your spectacular five star review! It is most humbling to read such extraordinary feedback. I could not be more delighted to know that we have been able to make a difficult situation for you and your family, just a bit better. We will certainly look forward to continuing to provide memorable stays each time your...

Reviewed 2 weeks ago via mobile

I picked this hotel because it was very affordable and close the city center, where I was going to be spending the bulk of my time. This hotel is absolutely beautiful. The decor is sleek and modern. Upon arrival, we were greeted by very friendly hotel staff. Britney not only made check in quick and painless, she had a wealth...

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Helpful?
Thank Kelli J
Michael R, General Manager at The Windsor Suites, responded to this review

Kelli J, Thank you for your tremendous five star review! It is wonderful to hear you loved the decor of the property, and that Britney helped make your stay memorable. Thank you again for taking the time to share your experience. We hope to have the opportunity to provide another great stay on your next visit to Philadelphia. Mike

N.J. USA
Reviewed 3 weeks ago

We just returned from a weekend at the Windsor Suites and were extremely pleased. From my first phone call to make a reservation, to our every dealing with the staff , we were impressed with the level of customer service. Zarena at the the front desk always had a smile and a welcoming word as she answered our every question....

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Helpful?
Thank JerseyJudi
Michael R, General Manager at The Windsor Suites, responded to this review

JerseyJudi, Thank you for your great five star review! It sounds as though you had a very well rounded visit to our great city, and had some very positive interactions with many from our fabulous Guest Experience team. Thank you for taking the time to share feedback on your time with us, and we hope to welcome you back the...

New York City, New York
Reviewed 3 weeks ago

I stayed two nights this week with a friend, who stayed here before and loved it. This was a great experience and I like how it was convenient to get to all the major Philly hotspots. Brittney at the front desk was extremely helpful. I will keep Windsor Suites in mind for my next trip to Philly.

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Helpful?
Thank ifeldman389
Michael R, General Manager at The Windsor Suites, responded to this review

ifeldman389, Thank you for your fabulous five star review! Thank you also for taking the time to recognize Brittney for the level of attentive service she provided during your stay. We certainly look forward to welcoming you back the next time your travels bring you to Center City! Mike

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 

Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Region: United States > Pennsylvania > Philadelphia
Price Range: $214 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Hotel Style:
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Windsor Suites staff and other travellers.
28 questions
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Questions? Get answers from The Windsor Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for a suite, it's worth it!”
  • Separate bedroom area.
  • View from the balcony
 of 5 bubbles LiveLoveFabulous, 25 Feb 2017 | Read review
“No point in booking a balcony room because there isn't any balcony seating.”
 of 5 bubbles Alyssad08, 23 Feb 2017 | Read review
“You really can't go wrong no matter what room you choose.”
 of 5 bubbles Meme11221122, 21 Feb 2017 | Read review
“Get a parkway-view balcony if you want to watch the city like a hawk. Suburbanites should take regional rail for a super-easy trip.”
 of 5 bubbles MyRoadLessTraveled, 21 Feb 2017 | Read review
“Large kitchen area and balconies with great views of Ben Franklin Pkwy.”
 of 5 bubbles 1010girl, 21 Feb 2017 | Read review
5 of 5