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4.5
#11 of 95 hotels in Philadelphia
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103-2735
The Windsor Suites
2,706 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Windsor Suites is lauded for its modern and expansive rooms, with a tranquil atmosphere augmented by luxury features such as a rooftop pool, as per guest feedback. Its prime location is highly valued for easy access to attractions and dining. While some guests have highlighted the hotel as a great value, others caution about additional parking costs.
Cleanliness is a strong suit, although there are rare mentions of housekeeping oversights. The service is generally warm and commendable, yet a few travelers have noted lapses. Amenities like full kitchens in the rooms and serene suites receive high praise.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Remarkable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Brief overnight stay booked about a week or less from the date. Room was beautifully designed with two full size walk-in shower bath rooms, large bed room, living room area with large screen TV in the bedroom as well as the living room, in room coffee station, refrigerator. Great views of the city from the 16th floor balcony. The Windsor staff provided excellent dinner recommendations, made the reservation, arranged Uber transport to and from the restaurant. Philadelphia's own all inclusive.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael E, Manager at The Windsor Suites
Responded 20 Feb 2020
Dear autokoz, Thank you for your fabulously detailed review of our property! We are so pleased to know that we made your Valentine's Day plans extra special, and hope to do so again next year! Michael
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We are a couple from New York City area looking to visit Philly up-close. I booked the 1 night overnight package at Windsor, which included 2 Sightseeing flex pass with 2 attraction and free valet parking. We arrived around 10am, parked the car. Check-in got our tickets, put the bags with Bag check. The front desk person called the sightseeing bus to get free shuttle to the 1st stop of the Sightseeing Bus Tour company. There are two bus company out there. It's not the BigBus, the Siteseeing Ticket only works with the Sightseeing Bus Tour company. There is a very nice restroom just above the stairs next to the front desk to refresh yourself before your day trip. We spent the day on the bus tour, independance hall and walked back to the hotel through the reading market place and the city hall. It's really a nice short walk. The room was very nice, I got the 11th floor, you need your key to press the elevator button. Hold it on the card panel til it turns green. The room had a full kitchen, I think rooms above 17th floor are rentals. It had a walk-in closet.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tnolanwindsor, Manager at The Windsor Suites
Responded 27 Mar 2020
Thank you for the great review and we are so glad you enjoyed your trip to Philadelphia and got the use the Philly overnight pass! Tim Nolan Director of Guest Relations
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We were able to park with entrance to the hotel. Less expensive price when booked through the hotel - $25 a day. An employee immediately took our luggage up to our room right from the trunk of our car. Clean and roomy. Comfortable bed. Great location, right on Benjamin Franklin Parkway; we walked to the Philadelphia Art Museum and the African American Museum, about a mile to each one. Two nice restaurants outside the hotel, breakfast was good at restaurant, but not included, but prices in both restaurants was not too formidable. The staff was very helpful and professional. And the rooftop pool and sitting area - out of this world. Fitness center was good. An all around great experience.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip:Â We were in room 1405 with a view of a church and the parkway.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tearah jones, Guest Services / Front Office at The Windsor Suites
Responded 30 Sept 2021
Thank you for taking the time to leave this positive feedback!! We greatly appreciate it. Hopefully we sill see you again soon! Tearah J FOM
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My husband and I absolutely loved this hotel. I would 100% recommend. I will never stay at another Philadelphia hotel if it isn’t this one. We were greeted by Jamir as soon as we arrived who walked all of our bags to our room, he checked on us all throughout our stay and made sure we loved our room. The ladies at the front desk were also amazing.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tnolanwindsor, Manager at The Windsor Suites
Responded 5 Feb 2020
Dear elizabethmE8618VN, Thank you for staying with the Windsor Suites, this great recommendation, and five star review. We are so glad Jamier help make your stay comfortable from beginning to end. Please come back and visit soon! Best, Tim Nolan
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We stayed there for 2 nights and had an amazing experience. The pool area was clean and super enjoyable. We stayed in a suite room with a mini kitchen which is great, especially if you order a lot of food and need a place to reheat. The staff was SUPER FRIENDLY from the reception desk to a friendly greeter at the door and the elevators area. The lady who checked us in and out was really sweet and any time we had any questions or needed anything, the staff was helpful. The staff provided towels and toiletries whenever we asked.
The hotel is at an AMAZING location. The views from the rooftop were nice. Everything is nearby to walk to. Our room had the view of the courtyard from the 9th floor. The only minor issue was of cleanliness in the bathroom but because we visited around this time, we chose to wipe up the hotel room and our bathroom ourselves with Clorox several times for our own sake. Masks are required in all public areas so that was good too.
There are plenty of cafes and restaurants near the area and even in the hotel.
It was a lovely and safe stay.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew McCalla, Guest Services / Front Office at The Windsor Suites
Responded 14 Jun 2021
We are thrilled your time with us was amazing! We love go above and beyond to ensure our guests have a memorable experience. It is not surprising that our wonderful staff took care of you and made you feel valued and comfortable. Please come back and see us when you come back to Philadelphia we'll be happy to have you! Thank you so much for choosing The Windsor Suites and we hope to see you again soon!
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All the staff here were so helpful and friendly we were always greeted w a smile (I could tell from their eyes since they were all masked at all times). Really top notched level of service. The rooms were clean and spacious- we had a pet dog and they don’t charge a pet fee which was nice. The rooftop has a fire pit and a infinity pool that was open in oct- the water was warm! It’s about 10-20 min walking distance from most of the top attractions in the city. Really close to reading terminal, Franklin institute, chinatown, etc.. but right around the hotel is quiet and peaceful. The parking garage has in/out privileges and the rate for hotel guests was fair considering it’s in a great location in the city ($45/night).
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Date of stay: October 2021Trip type: Travelled with family
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Response from Tearah jones, Guest Services / Front Office at The Windsor Suites
Responded 13 Oct 2021
Thank you so much for the feedback!!!! We really appreciate that you took time to write about your stay with us! I will share this with the teams here at the property !
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Wanted a hotel in Philadelphia along the Parkway with proximity to the Barnes Museum - walking distance. Found Windsor Suites online. Fairly priced with onsite parking. Converted beautifully from apartments to a hotel. Gathering that many rooms are different depending on the layout of the previous apartment. My room, a suite, guessing about 1000sqft, twin beds, well appointed bathroom, dining area, full compact kitchen, two large closets and working space. More than I needed for a three night four day stay. But very comfortable and wonderfully quiet. No sounds of traffic or other hotel guests. Not complaining but did hear the sound of the wind tearing through the tall buildings outside my window as I was going to sleep. Very comfortable bed. Hotel offers at very reasonable cost a “fill the fridge” option which I used. Unfortunately there was a mixup on delivery my first day, and graciously management comped me, generously, for part of my stay. Thank you. Did not use the exercise room or restaurant in the hotel or the in and out option of hotel parking or that I could have kept my car there until 6pm on the day I checked out if I had further business in the city. And most important, the staff, all departments are well trained, upbeat and friendly. Definitely coming back next time I come to Philadelphia.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael E, Manager at The Windsor Suites
Responded 10 Jan 2020
Dear Central217, Thank you for your detailed review of your experience with us. We are excited to know we exceeded your expectations and our central location was ideal for your visit to the Barnes. Please allow me to apologize for the mix up in your Stock the Fridge order. I am pleased to know we were able to rectify that for you to your satisfaction. We appreciate you staying with us and look forward to seeing you the next time you are in town. Michael
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We visited Philly for a quick winter weekend getaway and with their pet friendly rooms were able to bring our pups. The weather was unseasonably warm and they had the heaters and live music in the bar outside which created a lively atmosphere. The room was clean and well-maintained. There are creative touches throughout the hotel giving nod to its location on Benjamin Franklin Parkway. Located close to the Love sign, it’s also great for photo ops and a short walk to the river walk! Stephanie at the front desk provided excellent service, Local recommendations, and followed up to see where we went when we checked out. We will definitely return again soon!!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael E, Manager at The Windsor Suites
Responded 14 Jan 2020
Dear 448marybethf, Thank you for your fantastic five-star review! We are so glad to know our location served you well during your adventures in Philadelphia! Thank you also for your kind words about Stephanie. She has grown with the company and truly embodies the spirit of hospitality. Please know I will be sharing your feedback with her. Hope to see you again the next time you are in town! Michael
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I can't figure out why this hotel has so many 5-star reviews. I booked a 2-night stay based on the reviews here and the pictures on the website. My room had a much more rundown feel than the ones on the website. It had several broken items and was not very clean. I ended up checking out after the first night.
First the pros: the rooms are large, including a large closet and a kitchenette, the front desk clerk who checked me in was very friendly and the location of the hotel is good. It's also pet-friendly if that's what you're looking for (although I was not for this stay). There was a safe in the closet for valuables, which I always appreciate.
There were many cons for me, however. Rather than carpet, which is in all the pictures on the website, the room had vinyl floors with no rugs anywhere, which made everything echo. The beds were a weird combination of hard and springy, and not at all comfortable. The upholstered chair had stains on it and the desk chair was so cheap, it nearly fell over when I sat down. The blackout curtain was completely broken, and when I called the front desk about it, they said they could send an engineer to try to fix or replace it, but didn't know when he'd arrive. I waited for a while, but then gave up and told them to cancel the engineer because I was going to bed. Unfortunately, even after dark, there was a lot of ambient light that came into the room without the curtain to block it.
There were also a number of annoyances, like the fact that the alarm clock was set to the incorrect time but had a panel blocking guests from being able to change it. A supposedly clean washcloth was stained and there were hairs in the bathroom from a previous guest. The hand soap was full but the pump didn't work (and was attached to the wall in a way that couldn't be accessed). The floors had not been swept or vacuumed between guests. The hair dryer had greasy fingerprints on it.
I was glad that I wasn't visiting during the spring or fall, because their heating & cooling system only allows for the full building to be heating or cooling at one time. If you have a cold day in spring or a warm day in the fall, there's likely no way to achieve a comfortable temperature in your room.
The valet parking area was very small and full, and there was no way to call for your car ahead of time when you needed to leave. It took about 15 minutes to get our car, which isn't unreasonable, but I would have preferred to be able to call ahead.
My overall impression was that this is a budget hotel masquerading as a higher end hotel. As long as you know that you're booking a budget hotel and set your expectations that way, I think you'll be fine. But IMO there are many much nicer places to stay for the same price in Philadelphia. I wish someone had posted a review like this because I never would have booked this hotel if I had known what the reality was like.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim Nolan, Other at The Windsor Suites
Responded 3 Jul 2022
Thank you for your response and your feedback. We sincerely apologize that we were not able to meet your request during your stay. It is feedback like this that will help us to get better in these kinds of areas. I would love to invite you back to stay with us again to make up for this inconvenience during your stay.
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The hotel is in a great location. It was a quick drive to Children’s Hospital of Philadelphia. The best part is that it is within walking distance to many of the historical landmarks and most importantly food! Every staff member was kind, respectful and extremely helpful with any and all questions I had even the valet!
Our visit was during a heat wave. The room was a bit warm for my liking but I was quickly given a fan to help circulate the air. We really enjoyed the pool.
The only complaint I have is that the pool closes at 8. I would have loved to get some night time photos of the pool and city lights. In my opinion, city lights at night are simply magical.
Our room had a stove, microwave and refrigerator with clean dinnerware in the dishwasher.
I will definitely stay here again!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew McCalla, Guest Services / Front Office at The Windsor Suites
Responded 18 Jul 2021
Thank you colecole2 for staying with us! We are thrilled to hear that you enjoyed your time with us. Its no surprise we were able to accommodate you and give you the stellar service you deserve. Thank you for sharing your wonderful experience with us. We hope you come back to Philadelphia and visit us again
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There are more places to choose from in the Philadelphia area.
PRICE RANGE
S$215 - S$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the windsor hotel philadelphia, windsor hotel philadelphia, marriott execustay philadelphia
FORMERLY KNOWN AS
Hotel Windsor
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
199
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WINDSOR SUITES (S̶$̶2̶8̶5̶) S$242: UPDATED 2024 Hotel Reviews, Price Comparison and 1,223 Photos (Philadelphia, PA) - Tripadvisor
Frequently Asked Questions about The Windsor Suites
Which popular attractions are close to The Windsor Suites?
Nearby attractions include Cathedral Basilica of Saints Peter and Paul (0.2 km), Pennsylvania Academy of the Fine Arts (0.4 km), and The Franklin Institute (0.5 km).
