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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,034 Reviews from our TripAdvisor Community

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Showing 959: English reviews
New York City, New York
Reviewed today NEW

Was there for a conference only for one night. The room was very comfortable and the service was top notch. The parking attendants were very pleasant and George at the front desk was exceptional. Great service with a smile!

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Thank songwoo
Philadelphia
Reviewed 6 days ago NEW

Don't get me wrong - this hotel is beautiful. The staff is very accommodating and friendly. The bed was wonderfully comfortable. The only issue we had was that some work was apparently being done on the roof so we had a heavy duty crane running non-stop directly outside our room for what seemed like the better part of the night....

Review collected in partnership with Sonesta
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Thank arnos137
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to hear you found our art hotel to be beautiful, your bed comfortable and that the staff was very accommodating and friendly. We certainly agree and will gladly share your compliments with the rest of the team as I know they would be so happy to...

Austin, Texas
Reviewed 1 week ago

We were referred here from a friend who stays at the hotel frequently on business trips to Philadelphia and gave it a try just before the holidays. It was extremely impressive in every respect. Very well done from start to finish

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Thank troyyamb
Jordan C, Front Office Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia for an excellent review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is...

Pocono Mountains Region, Pennsylvania
Reviewed 1 week ago via mobile

Good location, nice size rooms, comfy bed... And then, at 6:15 AM, it sounded like someone was drilling and cutting and banging on my head (we were on the 23rd floor). Called security and when they came, informed me there was "roof construction". This was NOT posted anywhere and we were not informed prior to checking in. It was awful...

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Helpful?
Thank Maria A
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Maria, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to hear you found our art hotel to be centrally located and that you enjoyed your spacious guestroom. I am so sorry to hear that you were disturbed by noise outside the hotel and that you brought it to our attention. The hotel is currently having...

United States
Reviewed 1 week ago via mobile

The Sonesta is a great choice for the price. Nice rooms with very comfortable beds - a real plus! Room service food was really great and fairly priced. The best feature, though, is the very professional, exceedingly friendly staff!

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Helpful?
Thank CrossgarDown
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. We are pleased you liked our refreshed hotel, found it to be good value and that the beds were very comfortable. We like to think of it as a little slice of heaven! I am glad to see you enjoyed yourself during your stay and that our staff took...

Colorado Springs, Colorado
Reviewed 1 week ago

Not only are the Sonesta rooms now beautiful, but it's always a pleasure just to stay. The staff is wonderful and treats me like a friend; being a Travel Pass Member makes grabbing coffee, water, and even a meal an easy option. After staying at the Sonesta it's hard to stay anywhere else.

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Thank karenstapleton
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Karen, Thank you for your recent stay at the Sonesta Philadelphia. It was wonderful to read that we are your "home away from home". I am glad to see you enjoyed yourself in our beautiful guestroom and that our staff took extra special care to make your experience memorable. We do our best to ensure all our guests are...

Mainz, Germany
Reviewed 1 week ago via mobile

We stayed new years eve on a last minute booking. We were immediatly greeted by Valet and escorted to the lobby where we were then greeted by the very friendly lobby staff. They were serving up free glasses of champagne, so we had several to start the night. The room was clean and swanky, awesome view, comfy bed and quite.

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Helpful?
Thank Jeremy M
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Jeremy, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us over New Year's. Our ultimate goal (and New Years Resolution) is to continue to WOW our guests while at our home. We strive to provide personal and outstanding customer service from check in to check-out...

New Wilmington, United States
Reviewed 2 weeks ago

Basic higher-end hotel. Not the Ritz-Carlton, but way above the Hampton Inn. Clean, with nice, comfortable furnishings. Spacious rooms that are well-maintained. Extremely kind and conscientious staff. Within walking distance of numerous stores, restaurants, and other points of interest. Not a hotel chain that is usually on my radar, but I'm glad I stayed there.

Review collected in partnership with Sonesta
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Thank Jeffrey B
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Jeffrey, Thank you for your recent stay at Sonesta Philadelphia. We appreciate your kind words and we are glad too that you stayed with us! Although we are an international hotel company, we take great pride in our Philadelphia Art Hotel and although large at 439 guestrooms, we do our best to provide personalized, individual, boutique style attention to...

Philadelphia
Reviewed 2 weeks ago

From the moment I arrived all of my guests were in awe of the friendly, knowledgable and attentive staff. The rooms were immaculate ! F&B manager was kind enough to keep the Art Bar open for post wedding drinks upon our return from the venue. I highly recommend this hotel for anyone coming into the city. Not only was it...

Review collected in partnership with Sonesta
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Thank debrahS5354WO
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Debrah, Congratulations on your recent wedding and thank you for allowing Sonesta Philadelphia to be part of such a special time! We are so thrilled to know that all your guests received friendly, knowledgeable and attentive service from the moment they walked in our doors! I will certainly relay your compliments to our F&B Manager and we are glad...

Reviewed 2 weeks ago

Room services was very good, Info and reception excellent. at 22nd floor with excellent view of downtown.room decor very clean and quiet. I'm already exited to come back with my family. Very relaxing!

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Helpful?
Thank Awah M
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Awah, Thank you for your recent 3 day stay at Sonesta Philadelphia. We are so happy to hear that you enjoyed your guestroom on the 22nd floor and that it had a excellent view, was very clean and quiet. It's great to know that Front Desk and Room Service were excellent! We certainly agree and I will relay your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market Street, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $214 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Travelocity and Priceline so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#8 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
25 questions
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Mountain Top, Pennsylvania
3 months ago
Washington, Pennsylvania
over a year ago
over a year ago

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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, clean, quiet”
 of 5 bubbles awahm, 7 Jan 2017 | Read review
“Stay at the Sonesta - do not go anywhere else.”
 of 5 bubbles SkottD, 27 Dec 2016 | Read review
“High floor for more peace.”
 of 5 bubbles flowerlady64, 19 Dec 2016 | Read review
“Jr. suite was great”
 of 5 bubbles jesterla2, 19 Dec 2016 | Read review
“Nice launch pad for a center city visit.”
 of 5 bubbles lloydm70, 12 Dec 2016 | Read review
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