Sonesta Philadelphia Rittenhouse Square
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About
#30 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
Explore the comfort and fresh, contemporary vibe at Sonesta Philadelphia Rittenhouse Square. A premier choice among hotels in Philadelphia, enjoy spacious, modern accommodations and luxurious amenities while staying in the heart of downtown and only steps away from Rittenhouse Square. Relax and retreat in spacious accommodations. Treat yourself to Grab N Go breakfast or evening cocktail at ArtBar. Wander through our gallery featuring the finest local artists around the city. Relax and retreat in spacious accommodations. Stay artfully with casual sophistication, impeccable service and delightful added touches. We look forward to welcoming you to the City of Brotherly Love!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Rooftop pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Outdoor pool
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
270Restaurantswithin 0.5 km
74Attractionswithin 0.5 km
Contact
1800 Market St, Philadelphia, PA 19103-3725
Getting there
19th StSEPTA2 min
15th StSEPTA6 min
Car HireSee all Philadelphia car hire
2115Reviews63Q+A100Room tips
Reviews
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Most Recent
Heating stopped working in the middle of winter. KARL HENDERSON in the engineering department was very quick in trouble shooting the issue and getting it resolved. His thoughtful, respectful and outgoing personality was appreciated in dealing with this issue. He worked quickly and had it resolved and the heater on within a matter of minutes. I've been to a number of hotels before and not one was as kind as KARL. An expert in his field and in customer service.
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Date of stay: January 2023Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 30 Jan 2023
Hello conrads006, Thank you for your rating and review. Our apologies about the room temperature issue but it looks like Karl did a fantastic job. He's one our best and glad he met your expectations. Thanks again and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stayed in town for a concert at Citizens Bank Park. the location was wonderful for all sorts of sightseeing. It is a beautiful city with so much to offer. I was saddened that a lot of the shops and restaurants are closed because of the pandemic. Seeing it and the difference since my last trip more than five years ago really hit home. The hotel was clean, modern and well appointed despite the fact that this is not a new building as it is right in the middle of the historic downtown. I was disappointed they closed the bar very early, but the bartender was very nice and she let us sit there while she did her cleaning after the last call. I think the whole area has suffered a lot because of the pandemic and I look forward to returning next summer when this pandemic is finally over once and for all!!!! I got a nice rate with parking included on their website and that proved to be a very good value given the average cost of parking in a larger city. It also allowed the cars in and out for hotel guests only, which is a major perk.…
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Date of stay: August 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 3 Sep 2021
Dear cherylbN9103JU, Thank you for your review and kind words about the hotel. We understand your concerns about the city and the pandemic has caused serious damage. However, Philadelphia is bouncing back quicker than most major cities and we're please and proud. Thanks for choosing the Sonesta Philadelphia Rittenhouse Square. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David C wrote a review Jan 2023
The hotel was modest at best but it was sufficient for my visit to Philly to catch the Eagles vs Niners football game. The major issue I had was with the silly fees! The clerk advised me that my room was ready but If i wanted to check in early I’d need to pay $75 before 10am or $40 after 10am. The check in time without additional fees was 4pm. It just seems like a hustle considering that the room was ready. After a long red eye flight from Los Angeles, the last thing I want is to get hustled by a 3 star hotel, but thats was my experience. Of course the room I was given had hair in the tub and smelled of cigarette smoke. Do better SONESTSA!
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 30 Jan 2023
Hello P8319FVdavidc, Thank you for your review. We understand your disappointment with the fee structure but it is to ensure that all guests requests are being handled. We sincerely apologize that it affected your rating of the hotel and we are committed to exceeding expectations. Hopefully your next visit will not be over a time period where the fees are in effective. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel scores highly for its location, spacious rooms and bathrooms, which was well equipped. But it massively let itself down by the fact that during my three night stay not once was my room serviced. This is not acceptable. And I should not have to ask at reception for the service to be done.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 3 Jan 2023
Hi mrcrdeacon, Thanks for your review. The hotel does service rooms on a daily basis and I am not sure I understand your comments. The hotel performs a daily "stay over" service and will perform "full-service' upon request. If we did not clearly communicate our services, we sincerely apologize. We hope that you will give us another try in the future to make up for this inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a solid option to explore Philadelphia. Sonesta is at the bustling city center and within moderate walking distance to all major tourist attractions. Room is simple and modern with all amenities readily available. Staff is polite and efficient. The area information guide provided by concierge is detailed and convenient. The place is pretty quiet at night to guarantee good sleep. Highly recommend.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 20 Dec 2022
Hello Leonhkny Thank you for your rating and the wonderful comments about your stay. We would agree that our staff is polite and always willing to assist with local attractions in the area. We are pleased to hear you enjoyed the concierge information. Thanks again and we hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel several times the staff is beyond accommodating and the hotel very comfortable. This particular visit I needed special help very early in the morning. I called down to the desk and within minutes they were at my hotel door helping me. I cannot say enough about how wonderful the staff is, I would recommend this hotel and I will continue to stay there any visit to Philadelphia.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 19 Dec 2022
Hello greenerpea, Thank you for your rating and the wonderful comments about our staff. We are so pleased to read about how our staff meets your expectations during each of your stays. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent one night at the hotel in Nov. We travelled from Los Angeles by plane and train. When we arrived at 3 pm at the hotel, the guy who checked us in informed us that our room was available but if we would like to check in now, we would need to pay $20 more for the hour. I was a bit surprised and then upset as I have never encountered this before at any hotels that I had stayed at especially when the hotel was not full. We were told to wait at the lobby for an hour or pay the extra. My teenage daughter was very tired and so I said yes. I then asked when this policy had started and a lady (not the one who was checking us in) suddenly barged in our conversation and said last week. I gave up on pursing the issue as I was tired and went to our room. My take on this is that this is a very unhappy hotel with unhappy reception staff doing what they were told to do. They are not there to give their customers a good service. They followed orders and that is it. BTW, the small corner room we got was sufficient. The bathroom was a bit run down but the bed was comfortable. This was the first time I stayed at a Sonesta hotel but I would never try again. I need to return to Philadelphia in Feb 23 and I have already booked another hotel.…
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Date of stay: November 2022
Value
Location
Service
Room Tip: Many other hotels in the same area. Try the others!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 4 Dec 2022
Dear alicewY8227LL, Thank you for your review and I understand your disappointment. My sincere apologies for the way this matter was handled and please rest assured I will address to avoid future occurrences. I understand your frustration and do hope that you will give Sonesta another chance. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The room was very comfortable and had a great view. It was a little pricey but for the most part was worth it. The location was excellent as it was convenient to City Hall where Premier League Fan Fest was being held. It was also convenient to the subway which allowed easy access to Fishtown which we wanted to visit as well as being easy to get to and from the train station for our trains to and from the city.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: If trying to leave early in the morning, call the front desk before coming down as we had to at a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 1 Dec 2022
Dear James B, Thank you for your review and wonderful comments about your stay. Our location is second to none and we are glad to hear how convenient you traveled through the city. Thanks for selecting the Sonesta Philadelphia and we hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room is small but comfortable, especially the bed. Convenient location with valet parking available (be warned- it’s expensive at $52/night). Easy walk to shopping and recommend grabbing breakfast at Di Bruno Brothers a couple of blocks away.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Room would be tight for a family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 14 Nov 2022
Hello 2MilesforaCookie, Thank you for your review. We are pleased to read your comments and wish you had a larger room during this stay. Please try again the next time you are in the area, so we can show you other room types. Thanks for staying at the Sonesta Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Climber420065 wrote a review Nov 2022
Very disappointed, I stayed one night in a petite corner room prior to my event and my company has reserved 3 other nights at the same hotel. I wanted to move to the room that my company reserved but they cancelled my company's reservation and kept me in the small room. They lied to me saying that all rooms that the company reserved were petite rooms and when I checked with the company and others staying in the same hotel, their rooms were much bigger and better than mine. I don't appreciate how more than one person lied the same lie, and how they were not accommodating at all.
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , General Manager at Sonesta Philadelphia Rittenhouse Square
Responded 9 Nov 2022
Hello Climber420065, Thank you for your review and our apologies for your room type assignment. Our intention was not to lie but to inform you we were overbooked on the room type you requested. I understand your disappointment and we should have done a better job communicating with you. We do hope that you give us another opportunity in the future. We would like to show this was more the exception than the rule.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$188 - US$267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza philadelphia, philadelphia crowne plaza
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center West
NUMBER OF ROOMS
439
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Claim Your ListingSONESTA PHILADELPHIA RITTENHOUSE SQUARE (S̶$̶3̶2̶8̶) S$248: UPDATED 2023 Hotel Reviews, Price Comparison and 921 Photos (PA) - Tripadvisor
Frequently Asked Questions about Sonesta Philadelphia Rittenhouse Square
Which popular attractions are close to Sonesta Philadelphia Rittenhouse Square?
Nearby attractions include Escape the Room Philly (0.4 km), Cathedral Basilica of Saints Peter and Paul (0.5 km), and Rittenhouse Square (0.3 km).
What are some of the property amenities at Sonesta Philadelphia Rittenhouse Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sonesta Philadelphia Rittenhouse Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Philadelphia Rittenhouse Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Philadelphia Rittenhouse Square?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sonesta Philadelphia Rittenhouse Square?
Conveniently located restaurants include Vernick Food & Drink, Gran Caffe L'Aquila, and The Dandelion.
Are there opportunities to exercise at Sonesta Philadelphia Rittenhouse Square?
Yes, guests have access to a fitness centre and a rooftop pool during their stay.
Is Sonesta Philadelphia Rittenhouse Square located near the city centre?
Yes, it is 0.5 km away from the centre of Philadelphia.
Are any cleaning services offered at Sonesta Philadelphia Rittenhouse Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Philadelphia Rittenhouse Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Philadelphia Rittenhouse Square?
The staff speaks multiple languages, including English and Spanish.