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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,149 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 1,066: English reviews
philadelphia
Reviewed 2 March 2016

Hotel was very nice - updated & modern. It was super close to fabulous restaurants & shops & a walk to the Avenue of the Arts. Would definitely recommend. Only complaint was parking - $40/night is ridiculous.

Review collected in partnership with Amoma.com
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Helpful?
Thank kellysmom
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Kelly, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom as we take pride in our $30 million upgrade. It's great to hear you took advantage of our central location and enjoyed the fabulous restaurants and shops nearby. Please know the Hotel neither owns nor manages the parking garage; however, we...

Mesquite, Texas
Reviewed 1 March 2016 via mobile

The hotel found out it was my birthday and went all out to make me feel welcome and special. Nice location and accessibility to many things. Very friendly staff who made our stay very enjoyable. They were great!

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Helpful?
Thank Paula M
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Paula, Thank you for your recent stay at the Sonesta Philadelphia. We are happy you had such a great time during your birthday and that you felt welcome and special. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is...

philadelphia
Reviewed 29 February 2016

Sonesta is an excellent hotel. The rooms are neat and well maintained. The location is excellent for both work and leisure. The staff is absolutely wonderful - kind, attentive, and proactive. I will be delighted to stay here again!

Review collected in partnership with Sonesta
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Helpful?
Thank kenostrovsky
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia! We are delighted to hear you had an excellent stay and found our staff to be wonderful - we certainly agree! We would be delighted to host you again soon! - Jordan C.

New York City, New York
Reviewed 26 February 2016

Amazing contemporary design throughout. Service was friendly. Concierge on the first floor can help get you what you need or direct you to where you're going. The room was spacious, amazingly clean and I didn't want to leave. Probably one of the best rooms I have ever stayed in. Will definitely stay at the Sonesta again when I am back...

Review collected in partnership with Amoma.com
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Thank MannyWang
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear MannyWang, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and found our team members, especially Concierge to be friendly! I'll gladly pass along your compliments as we strive to provide excellent service and a memorable experience unique to Philadelphia. Thank you again for your review and we look forward to...

Waterbury, Vermont
Reviewed 26 February 2016 via mobile

I want to recognize the following hotel staff members for their excellent service while I was there. Ashley, Tricia, and Bud in the Art Bar, John, Stefan and Troy at the front desk, and my housekeeper Juana. The front desk staff are professional, friendly and very dedicated. The bartenders made my stay very pleasant, in world warm and welcoming. My...

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Helpful?
Thank William O
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear William, It was wonderful to read the compliments you shared about our property and service from our team members. We agree that Ashley, Tricia, Bud, John, Stefan and Troy are excellent and will certainly share your wonderful compliments with them. We are looking forward to your next visit with us. Again, thank you for sharing how "fabulous" we are....

Brookhaven, New York
Reviewed 24 February 2016

My fiance and I spent a night at the Sonesta this weekend. I had booked a room off of a 3rd party website and when I called to confirm my reservations I knew that this hotel excels at customer service! Upon arriving we were greeted by the wonderful staff. Check in was easy and fast and the gentleman that assisted...

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Helpful?
Thank Debbi32
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Debbi, Thank you for an excellent detailed review! We take great pride in our $30 million upgrade and we really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that you and your...

Reviewed 24 February 2016 via mobile

I had an excellent stay at the hotel during my recent business trip. However, the only problem was the really thin door that connects to the room next to me. I could here "everything" the couple next to me was doing. ...lol. Also, i belive they should put microwaves in the rooms. Other than that, staff was friendly, rooms were...

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Helpful?
Thank Sawanda S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Sawanda, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and our lounge! We strive to provide excellent service and a memorable experience unique to Philadelphia and will gladly pass along your compliments to our team members. We apologize that some noisy neighbors disturbed your sleep. Please know that we directly...

Philadelphia, Pennsylvania
Reviewed 23 February 2016 via mobile

The Sonesta has a great staff, I called multiple times prior to my check-in to help get things situated. They were always helpful and very friendly. Huge thank you to Karon, and Sean of the concierge staff for helping me with everything!! One of the best concierge services that I have encountered. Definitely will visit again.

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Helpful?
Thank sydmal1
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased Kyron and Sean made such an impression and made your stay more enjoyable. I will make sure they are recognized for their outstanding service. Thank you again for your review and we look forward to hosting you again soon. - Jordan C.

Pittsburgh
Reviewed 20 February 2016

Review collected in partnership with Easytobook.com
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Thank Judith K
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Zurich, Switzerland
Reviewed 20 February 2016 via mobile

A perfectly decent hotel in a lively part of the city with plenty of good bars, restaurants and shops within walking distance. Decent size room with good natural light offering two comfortable queen beds and an adequate bathroom. Only real grumble was that the paper thin walls allow for excessive noise from adjacent rooms, an issue when one has the...

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Helpful?
Thank Timothy H
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Timothy, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. Thank you again for your review and we hope to host you again soon. – Jordan C.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $239 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#8 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
29 questions
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Staten Island, New York
1 month ago
Mountain Top, Pennsylvania
6 months ago
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over a year ago
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quiet”
KathyH217, 21 Apr 2017 | Read review
“upgrade to the king suite, Its as big as an apartment!”
632freddyr, 19 Apr 2017 | Read review
“We where located on the 23rd floor on the Southside of building. We didn't hear any outside noise.”
twatson21, 18 Apr 2017 | Read review
“all rooms are probably great”
gloriagay45, 18 Apr 2017 | Read review
“Although we opted to keep the room type on the Club Level that was by the elevator, we had no problems with noise. It WAS a Monday night.”
ValerieinVB, 12 Apr 2017 | Read review
5 of 5