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Sonesta Philadelphia Downtown

Booking.comUS$159*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sonesta Philadelphia Downtown
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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 1,096: English reviews
Chicago, Illinois, United States
Reviewed 21 January 2016

Truth be told, my expectations were low. I thought some greedy corporate people decided to do a lowball renovation and just capitalize on the location. The price was too reasonable to be true (to me). This place is PERFECT! They did a really smart renovation. The rooms are laid out beautifully! They've even got a smart shower curtain that lets...

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Helpful?
Thank Urbancitygirl64
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Gust, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. It's great to hear you enjoy your guestroom as we...

Reviewed 20 January 2016 via mobile

Hotel is pretty new. Rooms are beautiful and clean. We had a room with two comfy queen beds. Lots of toiletries ,refrigerator and coffee maker. Extra blankets if needed. Nice staff and can leave luggage with bell captain. Check in is 4pm. But we got our rooms before that time. Will stay there again.

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Helpful?
Thank Marilyn L
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Marilyn, It was wonderful to read the compliments you shared about our property and service from our team members. I will certainly share your wonderful compliments with them. We are looking forward to your next visit with us. Again, thank you for sharing how "fabulous" we are. With Regards, Jordan Cooper

Philadelphia
Reviewed 20 January 2016

The staff are very friendly and knowledgeable. Our room was wonderfully clean and well stocked. Its a good downtown location in Philly. Not too far away from the main attractions However, the free internet sucks! Only your phones would work. The I-pad and laptop froze most of the time. The walls are thin. Our neighbor slammed their door and we...

Review collected in partnership with Sonesta
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Helpful?
Thank xylon53
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are sorry about the internet issue, we are currently upgrading our system for greater bandwith and faster speed which will be completed within the next 2 weeks. We are glad to hear you enjoyed your guestroom and all its amenities as we take great pride in our...

New York City, New York
Reviewed 19 January 2016

My boyfriend and I were off for the MLK Holiday. We figured long weekend, let's explore Philly! It's a quick train ride from NYC. I saw a really great deal, last minute, on the hotel that I could not pass up, so I booked it! We checked in Saturday, out on Monday morning. Check in time is at 4:00 PM....

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Helpful?
Thank Jax822
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Jax, Thank you for your recent stay at the Sonesta Philadelphia and visiting our great city! We are happy you had such a great time during your boyfriend's birthday and that the room, staff and amenities were to your liking. We apologize that you did not receive the champagne but it seems like Sean WOWed you anyway! Thank you...

Yonkers, New York
Reviewed 18 January 2016 via mobile

I stayed here for a conference. It has gorgeous decor but my room was very small even for one person. The only on site food is a full room service menu (reasonable prices, but room is too small), bar, and take out snacks, so you need to be prepared to explore for meals. (I will say the buffet conference meal...

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Helpful?
Thank meandean6718
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are delighted you enjoyed your guestroom decor as we take great pride in our completed $30 million property upgrade. Regarding parking, please know that the Hotel neither owns nor manages the parking garage; however, we do work closely with the garage management team to ensure that our...

Philadelphia
Reviewed 17 January 2016

Just a quick stay. Staff I encountered was pleasant enough. Room was comfortable, albeit small. Ended up with a queen sized bed. I didn't know was an option and would have liked a king. Everything was very clean. Not a fan of amenities in a pump on the shower wall. Makes me feel like I'm at my gym. On the...

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1Thank oversold_plus_2
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your review of the Sonesta Philadelphia. We are happy you had such a great time during your recent stay and that the room, staff and amenities were to your liking. We take great pride in our $30 million property upgrade which includes our 4 new high speed elevators. We look forward to welcoming you back...

South Dartmouth, Massachusetts
Reviewed 17 January 2016

First time in Philly, was there on business. There are plenty of choices to choose from but ended up here based on photos from website and location. Overall was very pleased. Was greeted upon my arrival and had room upgraded as a courtesy for signing up for the Sonesta Rewards program, why not? Staff was very friendly, hotel and rooms...

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Helpful?
Thank Mattie3977
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you liked our refreshed hotel. I am glad to see you enjoyed yourself during your stay and that our staff took extra special care to make your experience memorable. Thank you again for your review and we hope to host you again soon! - Jordan...

Falls Church, Virginia
Reviewed 15 January 2016 via mobile

The cable was spotty, the wifi connection was slow, and the hot water was warm at best at 10:30 at night. The bed was comfortable though, and the staff was very nice and helpful. Overall, it was mediocre. Staying at the Westin probably would've been a better move.

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Helpful?
Thank jessicaleigh16
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Jessica, Thank you for your recent stay at the Sonesta Philadelphia. We are sorry about the WiFi connection. Our system was recently upgraded for greater bandwith and faster speed. Please know that we directly and quickly address any concerns, so feel free to call the Front Desk and report any such issues so that we can assist in making...

LaGrange, Georgia
Reviewed 14 January 2016

This hotel was in downtown Philadelphia with lot of great places to walk, visit, and eat nearby. Plenty of shuttles available to take you from the airport to the hotel and back at a very inexpensive price. The rooms were nice and clean with wonderful employees. I would definitely stay there again!

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Helpful?
Thank yincaro
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for an excellent review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure the...

Philadelphia
Reviewed 12 January 2016

My girlfriends and I got together for a weekend out in Phili and had such an amazing time-the best part of the trip was our stay at Sonesta. As soon as we walked in they greeted us and and asked what the occasion was and we explained it was my friends birthday. Within the hour of us getting to our...

Review collected in partnership with Sonesta
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Helpful?
Thank N5334PVsusanp
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are happy you had such a great time during your friends birthday and that the room, staff and amenities were to your liking. We appreciate your compliments and will surely pass them along to our team members. Thank you again for your review and we hope to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $201 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#10 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
32 questions
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Staten Island, New York
2 months ago
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7 months ago
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better. The further away from the typical downtown noises (sirens, garbage trucks etc.. ) the better.”
likesto2travel, 11 May 2017 | Read review
“Be sure to ask for a room with a view because if you don't, you'll face a building.”
DevorahT, 26 Apr 2017 | Read review
“Fitness room and executive lounge are on the 8th floor.”
Mark543210, 26 Apr 2017 | Read review
“Quiet Rooms & Comfortable beds”
candilips, 25 Apr 2017 | Read review
“Higher floors are quiet”
KathyH217, 21 Apr 2017 | Read review
5 of 5
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US$159* /night
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Prices are for 1 room, 2 adults
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