Motto by Hilton Philadelphia Rittenhouse Square
31 S 19th St, Philadelphia, PA 19103-3718
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#11 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
Travellers' Choice
Find us in Center City, our micro-hotel is in the heart of downtown Philadelphia. We're two blocks from Rittenhouse Square and less than a mile from 30th Street Station (Amtrak), Love Park, and the Franklin Institute. The Philadelphia Museum of Art and Philadelphia Convention Center are also within walking distance.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Paid public parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Wine / champagne
Rooftop bar
Non-smoking hotel
Umbrella
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Safe
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
256Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Contact
31 S 19th St, Philadelphia, PA 19103-3718
Getting there
19th StSEPTA2 min
22nd StSEPTA6 min
Car HireSee all Philadelphia car hire
393Reviews5Q+A62Room tips
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Never stayed at a Motto before but if you are looking for a nice, comfy space to sleep, would highly recommend. However, the check-in assistant was not very friendly upon arrival due to the fact that I lost my Drivers License en route to the hotel; although I had a picture of my DL and passport on my phone (for that purpose), as well as the credit card and my Hilton Honors number that I used to make the reservation, the desk assistant stated that she couldn't accept the pictures of my ID because of hotel policy. After a lot of back and forth talking, she accepted the pictures but was just nasty about it. The cafe's breakfast is limited to a breakfast taco (which was not filing for me) and doesn't open until 8am. But there is a Starbucks nearby which is open early. Most of the other restaurants don't open early so if you have meetings you need to attend, plan accordingly. Also, the website states that it's in walking distance to the convention center which I have learned is subjective; my idea of walking distance is about 5 minutes, but this hotel is about a 15-20 minute walk which for me ended up being more on the 20-minute side, so ended up spending an extra $75 in cabs and Uber for my stay. Overall, my experience was a good one. Comfy bed, super clean bathroom, and nice amenities. There are water stations on each floor which is so nice, so my only suggestion would be to offer guests a reusable water bottle (if they need one, as most people carry one) rather than water bottles.…
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Date of stay: March 2023Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
WickedIvy, thank you so much for your review! We are pleased to hear you enjoyed your stay with us. Being Hiltons first micro-hotel concept, we strive to provide the upmost customer service and security. As a safely to you and the hotel we do require to see a physical ID/Passport during check in, however, we are glad you were still able to enjoy your stay with us! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We needed 4 rooms for 1 night. 4 rooms anywhere near Rittenhouse Square looked like it would cost the same as my monthly mortgage. Then I discovered Motto by Hilton. Great location, Hilton quality in terms of cleanliness and service, but KMart prices - the reason they can do this is the rooms are quite small, but who cares? Each of our rooms had a full- size bed, TV, full bath, area for hanging clothes, full-length mirror, towels and toiletries. IMHO a superb value for the cost, and there's also a gym on site and reduced rate parking just across the street! The hotel is 3/4 of a mile from Reading Terminal Market and very close to a lot of restaurants and bars and stores - highly recommend!
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Date of stay: June 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Samantha Miller, Other at Motto by Hilton Philadelphia Rittenhouse Square
Responded 22 Aug 2021
Thank you for taking the time to leave a 5 star review! We are absolutely thrilled you found us and enjoyed the Motto experience. We pride ourselves on providing competitive rates while offering a great space in a prime location. We appreciate you staying with us and hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in a fantastic location!! The staff are all really friendly and helpful (Isabelle & Mo in particular). The restaurant and coffee bar in the hotel (Condesa) are delicious with equally excellent service. The location is unbeatable! And the gym has everything you need for a good workout. Rooms are on the smaller side but perfectly fine for a short stay, especially if you plan to be out and about.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
jlorenz17, thank you so much for your 5-star review! Being in the heart of Center City Philadelphia we are truly the perfect location for anyone visiting Philly. We hope to see you again when you are back in Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very clean and nice. All the staff at the front desk were kind and very helpful. We appreciated them holding our bags and giving us umbrellas. The bathroom came with shampoo and soap. The only downside was loud garbage trucks at night and housekeeping didn’t come. Great hotel for the price and great central location. Would recommend!!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
abbysD3977LQ, thank you so much for your 5-star review! We are pleased to hear you stay was enjoyable and our staff was accommodating! Please come back and visit when you return to Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very clean and the staff Dayana and Isabelle were great! The hotel location is amazing and the two restaurants on site were very tasty. I have absolutely no complaints, will definitely be staying again.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
javiertY6760DT, thank you so much for your 5-star review! Dayana and Isabelle truly work hard to make our guests feel right at home during their stay. We can't wait for you to return back to Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent customer service not only from the front desk (thank you Isabelle and Mo for making my morning stress free!) but also the cleaning staff I encountered in the hallway. Very good location, parking just across the street. For my needs, this hotel was perfect. Recommend.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
mikekQ3486AI, thank you so much for your 5-star review! Isabelle and Mo work hard to make sure our guests feel right at home. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Motto was centrally located, the hotel rooms were clean, bar/restaurant both had great service and Isabelle & Mo from the front desk were especially helpful & friendly. Our only qualms were that the bathroom door in our room didn’t allow for much privacy and the television was a bit glitchy. Otherwise we very much enjoyed our stay.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 5 days ago
calebw611, thank you so much for your review, we appreciate your feedback! Isabelle and Mo strive to ensure each guest feels right at home during their stay. We hope you chose Motto Philly the next time you are in our city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time traveling in a long time and this was a nice hotel in a very walkable location, including an easy walk from the train station. The room was clean and comfortable as well and the staff was very friendly. However, I was woken up at 5:00 AM the morning I was checking out (check out is at 3:00 pm) by someone trying to enter my room. After yelling that this room was occupied, the door suddenly opened and had it not been for the latch it would have opened all the way. I yelled again and this time I heard “sorry, sorry” before the door closed. Needless to say I was shaken up, I was traveling alone for the first time and being woken up like this was very startling. I called the desk and was told it was a maintenance man and that according to their computers the room was vacant. I said it was most certainly not vacant, I said I had the door bolted and the do not disturb on the door so I did not understand how it was assumed the room was vacant. I also cannot imagine what maintenance needed to be done at such an early hour. The young lady seemed apologetic but hurried to get me off the phone. I did not sleep the rest of the night/morning. While the hotel itself is great I am hesitant to stay again given this experience and lack of apology. …
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 1 week ago
G5148NAmatthewv, thank you so much for your feedback. We are so sorry for this miscommunication between our departments and startling you during your stay. We truly dropped the ball during your stay, as our check out time is 12-noon. We will be addressing this issue with all of our departments to ensure this never happens again. We hope you give us another chance in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff, great vibe, great location!!!! I would recommend this hotel to everyone! There is a great atmosphere in the hotel. The restaurant and bar Condesa was very lively and had great food! The rooms were perfectly sized and super clean!! The area was safe and we felt very comfortable walking around at night. The hotel staff was so friendly and made sure we had everything that we needed at all times. I’m definitely coming back to stay at Motto!!!!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 2 weeks ago
Romeesluti, thank you so much for your 5-star review! We are so glad you enjoyed your stay here at Motto Philly and were able to check out our one-of-a-kind resturant spaces. We hope to see you again when you visit Philly!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I travel, I don't need much. Motto is the perfect brand for me, especially with how little time I spend in the room. From the ambiance, to Condesa, and El Techo, dozens of restaurants nearby, what more could you ask for? That alone exceeds expectations. When traveling as often as I do, I typically don't encounter great customer service. Nothing that "wow's" me. But WOW was I blown away by the service I received. Everyone I encountered was so kind and so genuine, I felt like I was speaking to friends. Truly unlike anything I've experienced before. I can't wait to return and see all my friends at the front desk!
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ottaviano, Guest Services / Front Office at Motto by Hilton Philadelphia Rittenhouse Square
Responded 2 weeks ago
I6LPpm, thank you so much for your s-star review! Motto Philly is pleased to hear you enjoyed your stay and our beautiful, one-of-a-kind hotel. Our staff works hard to make sure each and every guest feels right at home. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$142 - US$226 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
252
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Claim Your ListingMOTTO BY HILTON PHILADELPHIA RITTENHOUSE SQUARE: UPDATED 2023 Hotel Reviews, Price Comparison and 213 Photos (PA) - Tripadvisor
Frequently Asked Questions about Motto by Hilton Philadelphia Rittenhouse Square
Which popular attractions are close to Motto by Hilton Philadelphia Rittenhouse Square?
Nearby attractions include Rittenhouse Square (0.3 km), Mutter Museum (0.4 km), and Comcast Experience (0.3 km).
What are some of the property amenities at Motto by Hilton Philadelphia Rittenhouse Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Motto by Hilton Philadelphia Rittenhouse Square?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Motto by Hilton Philadelphia Rittenhouse Square?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Motto by Hilton Philadelphia Rittenhouse Square?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Motto by Hilton Philadelphia Rittenhouse Square?
Conveniently located restaurants include Vernick Food & Drink, Gran Caffe L'Aquila, and Barclay Prime.
Are there opportunities to exercise at Motto by Hilton Philadelphia Rittenhouse Square?
Yes, guests have access to a fitness centre during their stay.
Is Motto by Hilton Philadelphia Rittenhouse Square located near the city centre?
Yes, it is 0.7 km away from the centre of Philadelphia.
Are there any historical sites close to Motto by Hilton Philadelphia Rittenhouse Square?
Many travellers enjoy visiting Cathedral Basilica of Saints Peter and Paul (0.5 km), Battleship New Jersey (3.7 km), and Independence National Historical Park (2.2 km).
Does Motto by Hilton Philadelphia Rittenhouse Square have any great views?
Yes, guests often enjoy the city view available here.
Is Motto by Hilton Philadelphia Rittenhouse Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.