Canopy By Hilton Philadelphia Center City
Canopy By Hilton Philadelphia Center City
1180 Ludlow St, Philadelphia, PA 19107-4222
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Avg. S$776 /night, 9/17 - 9/18
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4.5
#18 of 95 hotels in PhiladelphiaLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Charge includes: Philadelphia Hospitality Investment Levy of .75% Hello and welcome to Canopy by Hilton Philadelphia Center City, placed in the blooming Midtown Village neighborhood. Once the notable Stephen Girard Building, our modern design is inspired by local history and creatively adapts the building's 19th century style. We're steps from Reading Terminal Market, the Fashion District, the Pennsylvania Convention Center, and City Hall. Grab a complimentary Canopy Bike and discover more of our beautiful city. At Canopy, we've got you covered. Every aspect of our hotel is carefully designed with the modern guest in mind. All our Just-Right Rooms feature signature Canopy beds, free WiFi, 55-inch TVs, work spaces, and a Nespresso Machine. Choose a suite for more space, enhanced views, larger bathrooms, a wet bar, plus cozy extras like bathrobes and Canopy slipper socks. You can find Canopy water bottles and filtered water stations on every floor.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Patio
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Coffee shop
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
City View
Languages Spoken
English
Location
1180 Ludlow St, Philadelphia, PA 19107-4222
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Philadelphia Intl Airport
11.3 km•
See all flights
Mercer County Airport
46.9 km•
See all flights
11th St
3 min•SEPTA
Car Hire
373 Restaurants
within 0.5 kilometers
Reviews
4.5
343 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, Canopy By Hilton Philadelphia Center City receives high marks for its top-notch service, with many guests highlighting the attentive staff and welcoming vibe. The hotel's chic decor and stylish rooms are often praised for their cleanliness and comfort, contributing to the overall inviting atmosphere.
While the location is celebrated for its proximity to attractions and transit, some visitors note the valet parking fees as a drawback. Despite this, the hotel's amenities and reasonable pricing generally leave guests feeling they've received good value.
Location
Convenient
Atmosphere
Stylish
Rooms
Stylish
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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343Reviews12Q+A57Room tips
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Detailed Reviews
Hotel's Favourite
Right from the moment I stepped out of my car, I knew this hotel was going to be a keeper. The valet attendant immediately greeted me with a smile and carried my bags to reception. He opened both sets of doors for me, which made me feel like a queen!
The lobby is small and lively, flanked by two establishments that looked lovely. I was too tired from traveling to notice much about the places. The front desk attendants were friendly, funny, and very efficient. They got me checked in quickly and I was on my way up to my room. The elevator requires that guests flash their key for use, which makes me feel safe and secure.
The hallways are neat and clean, with low pile carpet that’s easy on luggage wheels. The main event really is the room. It’s gorgeous! Very posh. It’s much more spacious than I imagined and the decor is well planned and quite stylish. There is a neat dressing area with a thought-out design and the bathroom has lots of room to move around with beautiful appliances and lovely smelling amenities. The bed is soft with pillows you melt into. There’s even a chic 1990s style telephone by the bed. The mid-century mod bed frame and the beautiful crown modeling in the ceiling give the room a special touch.
I am throughly impressed!
The lobby is small and lively, flanked by two establishments that looked lovely. I was too tired from traveling to notice much about the places. The front desk attendants were friendly, funny, and very efficient. They got me checked in quickly and I was on my way up to my room. The elevator requires that guests flash their key for use, which makes me feel safe and secure.
The hallways are neat and clean, with low pile carpet that’s easy on luggage wheels. The main event really is the room. It’s gorgeous! Very posh. It’s much more spacious than I imagined and the decor is well planned and quite stylish. There is a neat dressing area with a thought-out design and the bathroom has lots of room to move around with beautiful appliances and lovely smelling amenities. The bed is soft with pillows you melt into. There’s even a chic 1990s style telephone by the bed. The mid-century mod bed frame and the beautiful crown modeling in the ceiling give the room a special touch.
I am throughly impressed!
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 3 Aug 2024
Hello, We strive to create a warm, welcoming atmosphere for all our visitors from the moment they step foot on our property. We're delighted you enjoyed our beautiful, clean facilities and its secure, modern features, and we'll be sure to pass your compliments on to our team. We hope you will allow us the pleasure of hosting you again soon at Canopy by Hilton Philadelphia Center City. Positively Yours, John Fricke, Chief Enthusiast/General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a king standard room and stayed here with our toddler for 3 weeknights recently. There are no amenities other than a restaurant on site (Wayward), and that its connected to Federal Donuts next door. Detailed review below:
Parking: there are options with varying prices close by. The Lowes hotel is $55/60 a night across the st but think priority goes to their guests. Canopy does have valet for around the same price as well. We opted to self park at the East Market Parking Garage which was across the street next to the pet/vet place. $35 per night. Another night we found a garage next to Jefferson hospital and a coupon online which brought the rate down to $18 per night, but was a 4-5 minute walk from the hotel.
Hotel: the king standard was on the ninth floor and we had the curtains drawn almost the entire time so the view didn't matter. There are I believe 12 floors of which PH is 12. The ceilings are so tall, and the property itself is beautiful and swanky. The room is modest and quite tight but was just enough for our stay. The bathroom, thankfully was larger than most other hotels and came in handy with our toddler.
Covid: masks were not worn by all staff members. Since housekeeping is only on demand, we did ask for towels and toiletries a few times which was fine. We communicated via the Hilton Honors app and I believe it was with front desk.
Diamond status - we are Hilton Diamond members and there was no upgrade offered upon mobile check in. We received $24 daily credit for use at the Wayward (honestly cant get much of a breakfast let alone a meal for 2). We ended up ordering bottled juices just to spend the credit and interestingly enough one day the juices were 10oz (tiny) and the next to was 16.5... strange...
Some items to note - the valet staff were not attentive at all thru our 3 night stay. I'm not one to fuss but when they're standing and poking at their phones at the valet booth, at least help us press the button to open the doors for us if you see that we are schlepping a stroller, young child, umbrella, bags etc. Just looking for basic courtesy. On the flip side, we did mobile check in which helped us bypass the front desk interaction and using your phone you unlock the hotel room/activate elevator. You can literally check in and out with zero human interaction. The hotel room has switches and outlets in particular the bed frame which our toddler loved switching on and off all night long. How awesome for a good night's rest!
Parking: there are options with varying prices close by. The Lowes hotel is $55/60 a night across the st but think priority goes to their guests. Canopy does have valet for around the same price as well. We opted to self park at the East Market Parking Garage which was across the street next to the pet/vet place. $35 per night. Another night we found a garage next to Jefferson hospital and a coupon online which brought the rate down to $18 per night, but was a 4-5 minute walk from the hotel.
Hotel: the king standard was on the ninth floor and we had the curtains drawn almost the entire time so the view didn't matter. There are I believe 12 floors of which PH is 12. The ceilings are so tall, and the property itself is beautiful and swanky. The room is modest and quite tight but was just enough for our stay. The bathroom, thankfully was larger than most other hotels and came in handy with our toddler.
Covid: masks were not worn by all staff members. Since housekeeping is only on demand, we did ask for towels and toiletries a few times which was fine. We communicated via the Hilton Honors app and I believe it was with front desk.
Diamond status - we are Hilton Diamond members and there was no upgrade offered upon mobile check in. We received $24 daily credit for use at the Wayward (honestly cant get much of a breakfast let alone a meal for 2). We ended up ordering bottled juices just to spend the credit and interestingly enough one day the juices were 10oz (tiny) and the next to was 16.5... strange...
Some items to note - the valet staff were not attentive at all thru our 3 night stay. I'm not one to fuss but when they're standing and poking at their phones at the valet booth, at least help us press the button to open the doors for us if you see that we are schlepping a stroller, young child, umbrella, bags etc. Just looking for basic courtesy. On the flip side, we did mobile check in which helped us bypass the front desk interaction and using your phone you unlock the hotel room/activate elevator. You can literally check in and out with zero human interaction. The hotel room has switches and outlets in particular the bed frame which our toddler loved switching on and off all night long. How awesome for a good night's rest!
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Review collected in partnership with Canopy by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 6 Aug 2021
Dear Sasli, Thank you for choosing to stay with us at Canopy by Hilton Philadelphia Center City and for the detailed review. While we're glad that there were aspects of your stay that you enjoyed, such as our beautiful property and spacious bathrooms, we regret to learn that there were several areas that were disappointing. Your comments regarding our valet staff have been noted and will be discussed with our team to ensure that we are doing everything in our power to make the guests' visit more comfortable. It was a pleasure to host you, and we hope to welcome you back in the future. Positively Yours, John Fricke, Chief Enthusiast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Everything about this stay was PERFECT. From dinner and drinks at The Wayward to a friendly front desk staff to comfortable rooms with all amenities, I cannot recommend Canopy Philadelphia enough! I really loved the aesthetic and vibes of the decor, the colors, and how modern everything was. I felt very safe - masks were worn by everyone, hand sanitizer near all elevators, anti-bacterial wipes given in your room, and the standard for cleaning/sanitizing were above and beyond!
The location is hard to beat too - relatively close to everything and only steps away from Reading Terminal!
The location is hard to beat too - relatively close to everything and only steps away from Reading Terminal!
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Fricke, General Manager at Canopy By Hilton Philadelphia Center City
Responded 7 Oct 2020
Hello dma725, Thank you for taking the time to rate and review your recent visit at Canopy by Hilton Philadelphia Center City. I am glad to hear that you enjoyed your stay with us. Also, I'm glad you noticed that providing a safe travel environment for our guests and also a safe workplace for our team of enthusiasts is a very top priority for us. We look forward to welcoming you back on a future visit to Center City Philadelphia! Have a great week! John
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked three rooms for the weekend and each room had major housekeeping issues. Two of the three had extreme noise issues due to the HVAC system. The housekeeping issues lead me to believe that the hotel has a management problem. One room had dirty sheets on the bed with a cigarette between the mattress pad and bottom sheet. The second room did not have a mattress protector on the bed and sparse bathroom amenities (one shampoo & one lotion). The duvet in the third room was inside out and garbage was found between the duvet and the cover. Even if occupancy is high and staffing is low, management needs to ensure the quality of service which is being paid for is offered. On that note, this is an older hotel which is touted as a boutique hotel. Ear plugs and a white noise machine in each room would go a long way to help with guest satisfaction. Bathrobes would also be a plus. Bottom line, unless you plan to be passed out drunk to sleep, this is not the hotel for you.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip:Â Use a parking app to find less expensive parking lots close to the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 9 Nov 2021
Dear Kate, We appreciate you taking the time to leave us your feedback. This is not reflective of the quality accommodations we wish to provide and you can bet that we will look into these matters. We pride ourselves on providing comfy and spotless accommodations and our housekeeping team has been notified. Thank you for your feedback and suggestions. We would love another chance to deliver the amazing experience that guests have come to expect. Positively Yours, John Fricke, Chief Enthusiast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my go to hotel every month when I'm in Philly in business. It's walking distance from tons of restaurants, a block from a great organic grocery, the Gayborhood and public transit. The fitness center has all the basics: cardio machines, dumbbells, a basic cable rack. Rooms are a little smallish but very efficiently laid out with nice custom furniture and a small "drawer" refrigerator that is large enough to store OJ, milk and a couple of takeout containers. AC controls let you keep a hum of pleasant white noise, I'm a light sleeper and do well here.
The Woodward (on premise bar/restaurant) has a cute outdoor seating area and a lively happy hour scene.
If you're planning on sleeping during the day, avoid rooms on the south side of the building as they face a construction site nearby. I've never noticed noise at night.
The Woodward (on premise bar/restaurant) has a cute outdoor seating area and a lively happy hour scene.
If you're planning on sleeping during the day, avoid rooms on the south side of the building as they face a construction site nearby. I've never noticed noise at night.
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Review collected in partnership with Canopy by Hilton
Date of stay: October 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 26 Oct 2021
It was our pleasure to welcome you back to Canopy by Hilton Philadelphia Center City. We are honored that our comfortable accommodations, fantastic location, and well-equipped fitness center keep you coming back time after time. On behalf of our team, we looking forward to seeing you again next month! Positively Yours, John Fricke, Chief Enthusiast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at countless Hilton properties over the years. Canopy in Philadelphia Center City may be the best one I have ever visited. The hotel opened only 15 months ago, and it looks and feels brand new. The $80mm build out of this historic building was worth the expense - the design is incredible and the rooms are beautiful with every detail addressed to perfection. The common areas feel like something you would see on one of the elegant cruise ships that sailed in the early 20th century, but with cool twists including modern artwork that stops you in your tracks. The location is also outstanding as you can walk to essentially everything you would want to see within 5-15 minutes. The value proposition was excellent, and when you factor in that your car doesn't have to be returned by the valet until 5pm on your departure date, the fairly steep parking fee is actually not bad at all. I am definitely looking forward to staying here again soon.
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Date of stay: December 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 7 Dec 2021
Dear Timothy, Wow! What a fantastic review to read. Thank you so much for highlighting our immaculate accommodations and amazing location. We don't like to brag, but we love when wonderful guests like you do it for us. Anytime you need another stellar getaway, count on Canopy by Hilton Philadelphia Center City again to deliver. Positively Yours, John Fricke, Chief Enthusiast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Concierge was friendly and helpful. He helped me booked a reservation at their hotel since I didn’t know you needed reservations. Their restaurant, The Wayward was delliiiccious!!! I ate in the outside patio area where they allowed dogs. The branzino fish was delicious with its crispy skin, crunchy green beans, and mixture of sauces. The pear dessert was different, but good. It was stuffed with sweet cream and served with brown champagne sauce that has a bite to it.
Self parking is available nearby for $35, but I used valet which was $56 overnight with in and out privileges. The valet was efficient.
Location is near a lot of restaurants, attractions, and shops.
Dog friendly although the outside area didn’t have a lot of places for my dog to go potty. They even offered a dog bowl and dog bed. There was a sliding door partition between the bedroom and bathroom so it allowed me to keep my dog in the bathroom area when I was gone. I have to do that because she tends to pee on rugs. It was spacious enough for her so she wasn’t cooped up in a small bathroom.
Hotel has a basketball/sneakerhead theme so I thought that was cool. Room was clean and comfortable. The AC was a bit loud, but it was white noise for me. Didn’t hear neighbors and rarely heard sirens outside.
Didn’t try fitness center. No swimming pool. No complimentary breakfast, but The Wayward sells breakfast.
Self parking is available nearby for $35, but I used valet which was $56 overnight with in and out privileges. The valet was efficient.
Location is near a lot of restaurants, attractions, and shops.
Dog friendly although the outside area didn’t have a lot of places for my dog to go potty. They even offered a dog bowl and dog bed. There was a sliding door partition between the bedroom and bathroom so it allowed me to keep my dog in the bathroom area when I was gone. I have to do that because she tends to pee on rugs. It was spacious enough for her so she wasn’t cooped up in a small bathroom.
Hotel has a basketball/sneakerhead theme so I thought that was cool. Room was clean and comfortable. The AC was a bit loud, but it was white noise for me. Didn’t hear neighbors and rarely heard sirens outside.
Didn’t try fitness center. No swimming pool. No complimentary breakfast, but The Wayward sells breakfast.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Canopy By Hilton Philadelphia Center City
Responded 21 May 2021
Dear Tammy, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Canopy by Hilton Philadelphia Center City. We aim to impress, so it's a delight to receive your five-star rating. From our delicious dining to our well-appointed rooms, you can always count on us for a wonderful experience. The next time you and your pup are in town, we hope that you'll choose us for another enjoyable visit! Positively Yours, John Fricke, Chief Enthusiast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I had a fantastic stay here. The hotel is modern, clean and incredibly stylish. Location is a few minute walk from Philly's City hall and within walking distance to the cool Magic Garden art scene. The hotel also offers complimentary bikes to further explore the city.
Self parking was available on the same block for $35 overnight. Our room was well cleaned, chic and full of amenities. We had a suite which included two toilets, stand alone tub, two TVs with a small couch and a nice coffee machine. The bed was soft and comfortable with plenty of outlets and usb ports.
For dinner we went to Wayward, which is located in the building. I highly recommend it. Food is french influenced but still distinctly American, service was top notch. We also enjoyed the slick donut shop in the morning, which offers made to order donuts!
Highly recommended
Self parking was available on the same block for $35 overnight. Our room was well cleaned, chic and full of amenities. We had a suite which included two toilets, stand alone tub, two TVs with a small couch and a nice coffee machine. The bed was soft and comfortable with plenty of outlets and usb ports.
For dinner we went to Wayward, which is located in the building. I highly recommend it. Food is french influenced but still distinctly American, service was top notch. We also enjoyed the slick donut shop in the morning, which offers made to order donuts!
Highly recommended
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Date of stay: November 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I recently traveled to Philadelphia. We were a bit nervous due to the virus. We selected the Canopy by Hilton Philadelphia because it was brand new, and so we thought would be cleaner than hotels that have been open much longer. We also loved the images that we saw online and that the hotel had a large private outdoor space with string lighting!
When we arrived - we were blown away. The lobby was super clean and so many unique design elements. Entire hotel is filled with art and design. Looks like they mixed fashion into the design too.
My husband liked the historic building that the hotel is reusing. We discovered that the building was originally built to house the Stephen Girard Trust, which was made up of his enormous wealth that he had charitably donated to the City of Philadelphia. He passed away in 1831 and his wealth is still making a difference for good in Philadelphia. Amazing!
We ate our dinner at their Restaurant, The Wayward, and it may be one of the very best restaurants I have been to. We were able to eat outdoors on the patio, which is surrounded by lush gardens and beautiful bistro lights. They have a lot of heat lamps and fire-pits, so we were not even a bit cold in the early November evening.
Their lobby also has a local donut and coffee shop, Federal Donuts. We were surprised that they also sold Fried Chicken (which explained their logo... lol).
The entire trip was so nice and mainly because of our stay at the Canopy by Hilton Philadelphia hotel. The staff was so friendly! Felecia at the front desk was so amazing and helped us to select a custom made post card, that looks like parts of the hotel.
We highly recommend this hotel! We are not sure when we will be back to Philly - but this will certainly be the place we stay when we do!!!
When we arrived - we were blown away. The lobby was super clean and so many unique design elements. Entire hotel is filled with art and design. Looks like they mixed fashion into the design too.
My husband liked the historic building that the hotel is reusing. We discovered that the building was originally built to house the Stephen Girard Trust, which was made up of his enormous wealth that he had charitably donated to the City of Philadelphia. He passed away in 1831 and his wealth is still making a difference for good in Philadelphia. Amazing!
We ate our dinner at their Restaurant, The Wayward, and it may be one of the very best restaurants I have been to. We were able to eat outdoors on the patio, which is surrounded by lush gardens and beautiful bistro lights. They have a lot of heat lamps and fire-pits, so we were not even a bit cold in the early November evening.
Their lobby also has a local donut and coffee shop, Federal Donuts. We were surprised that they also sold Fried Chicken (which explained their logo... lol).
The entire trip was so nice and mainly because of our stay at the Canopy by Hilton Philadelphia hotel. The staff was so friendly! Felecia at the front desk was so amazing and helped us to select a custom made post card, that looks like parts of the hotel.
We highly recommend this hotel! We are not sure when we will be back to Philly - but this will certainly be the place we stay when we do!!!
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip:Â Our room had a view that looked out over the city (maybe facing south?) and we loved it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall, this is a good hotel. Very nicely styled, good service, nice amenities. We loved the refillable water bottle and filtered water & ice on each floor. The breakfast in the restaurant was really good. Federal Donuts is in the lobby and they had great coffee. Unfortunately, the only flaws were big ones for us. The bed was ridiculously soft. Not just a bit softer than we like, but ridiculous. It was essentially just a pillow. No support at all and after the 2nd night, we both woke up with back pain. The other was the shower. Very stylish, but almost no water pressure and it never got hot, just lukewarm. A hotel can be as stylish and welcoming as can be, but if it fails on the bed and the shower, it fails. Lastly, these are nitpicky, but the first night, right as we settled in to watch a movie, an alert system starting going off saying there was an emergency in the building and to stay in our rooms. It repeated this every 15 seconds for 15 minutes. It was really unnerving and then it just stopped. No one called or came by to say what was going on. It took awhile to relax again. The second night, someone in an adjacent room was vaping weed so much that it came through our air vents and filled our room with skunk smell (not the hotel's fault, but just made for a final annoyance.) We's stay here again if the beds improved.
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Date of stay: March 2021
Value
Location
Service
Room Tip:Â Download the Hilton Honors app for contactless check-in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReviewerMaryland1 asked a question Jul 2024
America, The Netherlands11,073 contributions364 helpful votesDoes anyone have an email for their GM, John Fricke? He posted a management reply to my negative review of my and my AmEx Platinum Rep’s highly problematic experience with his hotel. In it, he claimed he very much wanted to delve further. Given that he hasn’t reached out to me by TripAdvisor message or directly (did his staff keep no records of their multiple contacts with AmEx Platinum?) and left no means of contacting him, I can only assume his expressed desire to help is disingenuous. I guess, as the guest, it is my job to figure out how to track him down? I’ve had so many great travel customer service experiences around the world. Obviously, I love sharing them. This hotel continues to disappoint.
Good afternoon, please let us know the best email or phone number that you can be reached at so that we can reach out and further discuss.
Sorry, just seeing this—-they have steamers in every room. Enjoy!!
There are several garages in that area for about $40-50 a day/overnight. It’s very walkable but if you need on-site valet you pay a little more and I would say speed just depends on how many ppl are waiting and the traffic. It’s a very congested area right now.
"Many options for parking around the hotel. Hotel Valet is $70 bucks, but you get in/out privileges. "Read full review
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PRICE RANGE
S$286 - S$473 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
236
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCANOPY BY HILTON PHILADELPHIA CENTER CITY | UPDATED 2024 Hotel Reviews, Price Comparison and 274 Photos (PA) - Tripadvisor
Frequently Asked Questions about Canopy By Hilton Philadelphia Center City
What are some of the property amenities at Canopy By Hilton Philadelphia Center City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Canopy By Hilton Philadelphia Center City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Canopy By Hilton Philadelphia Center City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Canopy By Hilton Philadelphia Center City?
Yes, valet parking is available to guests.
Are there opportunities to exercise at Canopy By Hilton Philadelphia Center City?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Canopy By Hilton Philadelphia Center City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy By Hilton Philadelphia Center City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy By Hilton Philadelphia Center City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Canopy By Hilton Philadelphia Center City have any great views?
Yes, guests often enjoy the city view available here.
Is Canopy By Hilton Philadelphia Center City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.