99 South 17th Street At Liberty Place At Liberty Place, Philadelphia, PA 19103
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About
#35 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Paid internet
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
295Restaurantswithin 0.5 km
78Attractionswithin 0.5 km
Contact
99 South 17th Street At Liberty Place At Liberty Place, Philadelphia, PA 19103
Getting there
15th StSEPTA4 min
15th StSEPTA4 min
Car HireSee all Philadelphia car hire
794Reviews29Q+A100Room tips
Reviews
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I loved the modern decor, friendly staff, generous sized rooms (real bathroom doors too!), and restaurant setup in this hotel. Only dislike, a glass of average Sauv Blanc was $16 (um yikes)! Overall great work stay.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 5 days ago
Dear Lisalou216, Thank you for your recent visit and for sharing feedback via Tripadvisor. We are glad that you enjoyed our newly renovated rooms and friendly staff. We look forward to your next visit. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have to start by saying THANK YOU to DeVaughn Milligan, who greeted me at the front desk and throughout my stay, showed the highest level of hospitality, professionalism, patience and customer service. When I arrived, to check in, I was in a bit of disarray - I didn't have a reservation, I was flustered from an incident from a nearby hotel and at the same time I was concerned for a family member at home. I couldn't even get my words out fluently when I came to the front desk. Mr. Milligan did not rush me or try to finish my sentences. He listened patiently, helped me secure a reservation, helped me understand what to do if I had to leave early (because a possible situation at home) and assured me that my stay would be comfortable as he saw that I was in a discomforted state. And he was correct. Upon entering the room, I literally exhaled. I was on the 14th floor (of 15). The room temperature was comfortable upon entry and I did not need to adjust it all weekend, the room & bathroom was clean and spacious, the bed was comfortable. I enjoyed restorative mid day naps and night time sleeps. The gym was well equipped and quiet with ample sanitizing supplies, a water machine and cold and dry towels. I was glad for a well equipped gym because it truly helped me decompress over the weekend. In addition to Mr. Milligan's service, the entire front desk team and valet team were courteous, personable, kind and thoughtful. I enjoyed chatting with them on my way in and out. They made it a point to ask how I was and reiterated for me to let them know if there was anything I needed. People say that all the time and you wonder if it is true. I must say that the staff I interacted with between March 9-12, 2023, truly meant it, as I did ask for recommendations of restaurants, support with my baggage, and other odds and ends. I am sorry I did not get their cards so I could list them by name. In addition to Mr. Milligan, there were three Black/African American men on the valet team and two BlackAfrican American women on the front desk team. As a Black/African American woman myself, I want to share that I was coming in and out of the hotel during both early morning and late night hours and I felt especially safe and cared for as I was greeted by the men serving in the valet and by the front desk staff as I passed through the check in area daily. I do not take this for granted during times when being Black and being a woman does not always invite comfort but I was nothing but comfortable during my stay and with the staff on duty. The best kept hotel would not rate high if the spirit and attitude of the people working there was not positive. The combination of quality accommodations plus genuine caring service truly helped turn a challenging weekend into an uplifting one. For this, I am thankful. …
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 5 days ago
Dear Porschevanderhorst, Thank you for your recent visit and your Tripadvisor post. I am glad that you enjoyed your time with us and enjoyed your interactions with our caring team. We look forward to your next visit to The Westin Philadelphia. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marilyn W wrote a review Jan 2023
My husband and I just stayed at The Westin Philadelphia. It was an fabulous experience and I will absolutely stay there again. Why? Not just because it's a convenient location for visiting the museums, but, wow, the customer service was exceptional. At the front desk, Mr. Milligan, was welcoming, personable and knowledgable about the surrounding area. I like smilers and he was always smiling; one of those people with a happy heart. He made us feel happy to be there. My only criticism about our stay was the bed sheets were stiff and not soft and snuggly. Stay at The Westin Philadelphia and see for yourself that it is totally worth booking.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 5 days ago
Dear MarilynwL9197GD, Thank you for sharing your experience via Tripadvisor. We are glad you enjoyed our location, service, and interactions with Devaughn. We look forward to welcoming you back again in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was sizable. Comfortable bed. The water in the shower was either scalding or freezing. And when I requested another robe, it never came. Still, a very good location! I would recommend for a quick weekend. We didn’t eat in the restaurant (24 for an omelette) but I did like the gym. Great for a hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 16 Jan 2023
Dear Valued Guest, Thank you for your recent visit and feedback provided. We are glad that you enjoyed your overall experience with us. I'm sorry you experienced challenges with water temperature and a requested robe. I will review with our team and those defects are addressed. Thanks again, and we hope to welcome you back again in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MKJourneys wrote a review Dec 2022
Washington DC, District of Columbia1191 contributions196 helpful votes
+1
Visiting for a wedding we chose this location for the ease to getting to events. As long time Marriott member with Titanium status I was disappointed with this property. First, the service was excellent and they were very helpful getting upgraded to a suite. The main issue is just that property is just worn out, the furniture shows it age. Parking costs over $60 a night! Just use a parking app and you can park for two nights for LESS than that amount, there are many available within easy walking distance.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 24 Dec 2022
Dear MKJourneys, Thank you for your recent visit to The Westin Philadelphia and for providing us with your feedback via tripadvisor. We appreciate your loyalty and glad to hear you were happy with service and were upgraded to a suite. While I am sorry you were disappointed with the condition of your suite, We are very excited to introduce newly renovated rooms early this next year. I am very confident all of our guests will enjoy and exceed expectations. As you stated, there are certainly alternative self parking options close to our property including if you are looking to save and do not need to access your car. We recommend our valet service which provides access to your vehicle with in and out privileges throughout your experience. Again, thank you for your visit and providing feedback. We hope you have a wonderful holiday season and look forward to welcoming you back in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here on Thanksgiving weekend. You have two choices to park your car, $49 for self parking and $65 for valet parking. I chose the valet parking. The valet attendant was very friendly and helpful. Once I entered the hotel, the lobby smelled like flowers. The front desk employees were very friendly and polite. My room was clean and my bed was very comfortable. I recommend this place if your looking for a nice hotel located near all the major tourist attractions in the area.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 2 Dec 2022
Dear AnaS16, Thank you for your recent visit and for sharing details via Tripadvisor. I am very glad that you enjoyed your Thanksgiving weekend with us. We look forward to welcoming you back again in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful property close to everything you want to see in Philly! I love this City and would definitely choose the Westin again. The staff was friendly and accommodating, and everyone I interacted with including the GM were top notch!
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Date of stay: September 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 30 Sep 2022
Dear Robert, Thank you for the fantastic review of your time with us in Philadelphia. I'm glad you found our team to be friendly and accommodating. We look forward to your next visit. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed at the Westin Philly while in town for the Made in America music festival. We appreciated the amenities (valet, door-to-door baggage/luggage assistance, complementary Starbucks coffee in the morning and in the in-room coffee stations, two comfy bath robes, etc etc). We are grateful for Nicole, Kaci, and the other South Asian fellow who’s name escapes me now but he works with Kaci. Kaci specifically was able to provide us with such high quality care that we made sure to give him a hug before we go - that’s someone who takes tremendous pride in their work and knows a thing or two about hospitality. Kaci took excellent care of us and made us feel like we were visiting with family.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 9 Sep 2022
Dear Megsbautista, Thank you for taking the time to share such wonderful feedback from your Made in America visit. We are all thrilled you enjoyed your experience and I appreciate you recognizing our associates that made an impression. Thanks again and we hope to welcome you both back very soon. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The main entrance is a little tricky to navigate. The elevator at the bottom entrance takes you to the lobby, then you have to get off that elevator and go to different ones to get to the hotel room floors. Once in the lobby, the front desk is welcoming, the bar seems lively and every employee you encounter is friendly. The hotel has many old features still intact to give the atmosphere an older style, which is so cool. Clean rooms with great views, and the hotel itself is attached to The Shops at Liberty Place.
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Higher floors have better views!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 3 Aug 2022
Dear 671caitlynl, Thank you for the fantastic review of your recent visit to The Westin Philadelphia. Its nice to see that you enjoyed our location, friendly team, room, and views. We look forward to your next visit. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place has a charming old feel to it, but where it lacks is the basics. There was no soap in my room. No body wash in the dispenser. What is this a motel 8? Even motel 8 gives you soap. Go downstairs at midnight for soap and was handed a sad tube of body wash with no apologies. The bed is bad. The mattress is covered by a loose sheet, not fitted. Gross. The top sheet feels scratchy and old. The mattress sags. The room seems clean enough. The elevator buttons don’t light up when you hit them. Did you call the elevator? Only time will tell. Place doesn’t feel 4 stars. Restaurant is decent. Staff moral seems low and it shows.
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Parking garage is to the left of hotel. Park yourself and save $$ on valet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matt Nelson, General Manager at The Westin Philadelphia
Responded 29 Jul 2022
Dear Axlfro, Thank you for your recent visit and for sharing your feedback via Tripadvisor. I am sorry that certain aspects of your experience were not up to our standards. We are committed to delivering an experience that exceeds our guests expectations so clearly we fell short. I will be sharing your comments with our team and I am confident we will be able to correct these defects. Thank you again for your feedback and I hope we will have the opportunity to serve you in the future. Kind Regards, Matt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$266 - US$420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin philadelphia hotel philadelphia, philadelphia westin
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center West
NUMBER OF ROOMS
294
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Claim Your ListingTHE WESTIN PHILADELPHIA: UPDATED 2023 Hotel Reviews, Price Comparison and 432 Photos (PA) - Tripadvisor
Frequently Asked Questions about The Westin Philadelphia
Which popular attractions are close to The Westin Philadelphia?
Nearby attractions include Amazing Escape Room (0.4 km), Escape the Room Philly (0.3 km), and Masonic Temple (0.5 km).
What are some of the property amenities at The Westin Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Philadelphia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Philadelphia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Philadelphia?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Philadelphia?
Conveniently located restaurants include Gran Caffe L'Aquila, Butcher and Singer, and Barclay Prime.
Are there opportunities to exercise at The Westin Philadelphia?
Yes, guests have access to a fitness centre during their stay.
Is The Westin Philadelphia located near the city centre?
Yes, it is 0.4 km away from the centre of Philadelphia.
Are any cleaning services offered at The Westin Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Philadelphia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Philadelphia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.