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About
#23 of 98 hotels in Philadelphia
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Inn at Penn hotel is located on the campus of the University of Pennsylvania in the culturally rich and diverse neighborhood of University City. We have been the proud recipient of the AAA Four Diamond award since 2001.
Within short walking distance of the hotel are Drexel University, Hospital of the University of Pennsylvania, Children's Hospital of Philadelphia, Veteran's Administration Hospital, and the Wistar Institute.
The central business district is walkable and can be reached easily with nearby bus and trolley service.
All 248 of our guest rooms, including four king suites, promise a relaxing and comfortable stay and include complimentary WiFi.
Daily Mandatory Charge will be added to the room rate and includes: Philadelphia Hospitality Investment Levy of .75%
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Walk-in shower
Room service
Safe
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Arabic and 4 more
Location
90Good for walkers
Grade: 90 out of 100
67Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
3600 Sansom St, Philadelphia, PA 19104-3212
Getting there
Sansom Commons/36th StSEPTA1 min
36th St PortalSEPTA4 min
Car HireSee all Philadelphia car hire
1802Reviews24Q+A100Room tips
Reviews
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We were there because a family member was a patient at HUP. The entire staff was wonderful. When the valet staff asked and learned from me why I would be in and out they always asked how I was and how my family member was doing. I can't say enough how caring they all were. They were not at all intrusive. They were genuinely kind. I can't begin to thank them enough.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 23 Mar 2023
Thank you for taking the time to leave us a review. At The Inn at Penn, A Hilton Hotel, we consider our guests to be family, so it's no surprise that our dedicated team went above and beyond to provide you with memorable hospitality during your stay. It was truly a pleasure having you here, and we would be honored to welcome you back any time your plans bring you our way. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Had a last minute change of plan and needed a hotel. Being a Hilton Honors person, of course a gravitate towards Hilton products. This hotel sounded interesting and it didn't disappoint. In a quiet part of town, I think.( I didn't hear anything the entire day). The front desk was very accommodating and friendly. Parking was valet only but I did get my own car and park it when I returned from dinner. The room that I got was huge. Nice amenities. Comfy bed. 70+ rooms per floor. The entire staff was friendly and ready to help. Breakfast was a bit pricy but they give you a discount at check out. So that's good. The hotel was very clean. Social distancing is in effect again, so there's that. Come on people. Vaccinate, stop the hate. I think you will like a stay here. High class hotel that makes you feel good. I recommend. …
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Date of stay: August 2021Trip type: Travelled on business
Room Tip: Get ready to spend. Meals are a la cart. Parking is about 50 p/n.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hiltons of Philadelphia, Marketing at The Inn at Penn, a Hilton Hotel
Responded 11 Aug 2021
We're thrilled to know that your stay with us at The Inn at Penn did not disappoint. Many of our guests appreciate being able to reach Center City with ease and then escape the downtown area for a quiet night's sleep. Thank you for again your review and for being a valued Hilton Honors member.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I arrived at the hotel I was exhausted from a two-legged airline trip. The lady at the front desk was very kind. Although I arrived earlier than the stated check-in time, she did not hesitate to check for room availability when I asked, and her overall demeanor during the interaction was very welcoming. She ended the interaction by asking if there was anything else she could do. I could not think of anything because she had anticipated my needs. Excellent all around and a tribute to Hilton Hotels.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 12 Mar 2023
Thank you for the wonderful review. We're glad our amazing staff exceeded your expectations, and we look forward to seeing you again at The Inn at Penn. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in on 3/5 for a week long stay for a program at Penn. Housekeeping is less than desirable. I did not want my room cleaned every day, but every other. Unfortunately, they didn't clean it at all. I called for towels on Tuesday. I called for housekeeping on Thursday. The housekeeper did not change the bed linens, vacuum, or take out the trash for the entirety of my stay. I will not stay here again.
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Date of stay: March 2023Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 11 Mar 2023
We appreciated the opportunity to host you as our guest. While we're glad to read you liked our convenient location, we apologize for the lapse in housekeeping. Rest assured, we'll follow up on your feedback to ensure any missteps aren't repeated. We're confident we can exceed your expectations, so we hope you will consider giving us a second chance. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael B wrote a review Dec 2022
Washington, District of Columbia, United States7 contributions2 helpful votes
Average size king room with very small bathroom. No vanity space for personal items. Minimum number of very thin towels provided. Had to ask for a hair dryer. Did not replenish soap or lotion. Just very poor when it came to amenities. I expect more from a Hilton.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 3 Dec 2022
Dear Michael, Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the amenities, and we'll keep your comments in mind. If you're in the area again, please consider coming back to see us. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith G wrote a review Nov 2022
Nice property that is well maintained and has very good customer service. Highly recommend! Really appreciate the attention to detail. From front desk at checkin to the valet parking staff and concierge.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 22 Nov 2022
Dear Keith, Thank you so much for the five-star rating. Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. Your compliments will be shared with our entire team, and we hope that your fantastic review means you have plans to come back and see us again the next time you're in Philadelphia. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, the hotel was okay. My biggest complain is that it wasn't as clean as it should have been, which negatively colored my experience.The bathroom was not clean, there was hair all over the place (in and on the sink, on the floor counter, in the shower) and in/on the towels. I requested a new set of towels and they sent those up- but they had long strands of hair mixed in too. It was disappointing, and just felt uncomfortable, because I wondered about what else may not have been cleaned... I ended up cleaning the sink/counter/shower myself so that I would feel comfortable using it (I got in kinda late and by the time I was showering for bed it was quite late, and I didn't want to call housekeeping that late).
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 19 Nov 2022
Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff. Should you find yourself back in the area, please consider staying with us again. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
More spacious than appears to be from the outside. Boutique feel. Basically on Penn's campus but also a good location for the other schools in University City. Staff was very friendly and professional. Rooms were clean and beds comfortable. Several dining options in the hotel. Valet parking was efficient and priced as expected for in the city. Will stay again.
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 17 Oct 2022
Thank you for the outstanding review of your recent stay at The Inn at Penn. We're glad you had a wonderful visit and that you enjoyed our convenient location, clean and spacious accommodations, excellent dining, and exceptional staff. It's the best compliment knowing you'll stay with us again when you return to Philadelphia. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location for visiting PENN, walking distance to all facilities, that's why we selected to stay here. However disappointed about the room, can see obvious dust on desk/TV, coffer machine is not clean with cover broken, room service does not do the needed work. With one day overnight we just ignore the issues, but consider the $500+ price tag under Hilton brand, certainly should expect a better experience.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at The Inn at Penn, a Hilton Hotel
Responded 5 Jun 2022
Dear Eric, Our placement directly on Penn's campus is definitely ideal for exploring both the facilities and the University City area in general. Rest assured that our team will use your comments to ensure that the issues you've described are corrected. We know that we can do better and welcome another chance to provide a problem-free stay. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P h e n o m e n a l ! Thank you for an incredible stay! Please read (further) below for my comments regarding the incredibly positive aspects of this hotel! Prior, though, I feel it pressing to address some of the negative TripAdvisor reviews (as I almost didn’t book a room here, because of them). First, let me please clarify — while I am a very easy going person, I am tremendously picky, when it comes to hotels. I have traveled extensively (globally), so the perspective I share with you is broad. I grew concerned when I read some of The Inn at Penn TripAdvisor reviews (and almost didn’t book the room), as there were a considerable amount of negative things written about this hotel (seemingly with a similar theme). I am [now] not sure if these were written by a prior, disgruntled employee, or a competitor from a nearby hotel — or even a strategic (ill-intentioned) former guest that wants to keep the hotel prices/occupancy lower for their own future stays (?!); however, I can assure you that the negative comments I read are NOT accurate. There is nothing in this hotel that could even remotely be defined as ‘old and tired’ (etc), by any means. Rather, it has a luxurious or upscale feel, while still being inviting and comfortable. In spite of these reviews inducing hesitation on my part, I decided to ‘give it a go’. My husband had stayed here previously and said it was very nice. Our daughter had seen his room at this hotel, as well as another nearby hotel I had stayed at previously, and she said The Inn at Penn was far nicer — so I trusted her assessment and booked the room — & I am grateful I did. After arriving and checking in, my daughter and I discussed the appalling reviews (impossible and entirely inaccurate). Again, there is NOTHING ‘old and tired’ about this hotel. It is NICE — almost a ‘sparkly’ feel/ambiance. [TripAdvisor: we count on accurate reviews posted to your site, as we base our decisions of where to stay on them. Without the personal contact points our family had with this hotel, I would have booked elsewhere, simply based on the ‘fake’ reviews posted for The Inn at Penn. That is not only a huge disservice to the hotel, but also to us, as readers and potential guests. Would you please scrutinize the posted reviews and remove the ones that are questionable, as some comments appear to be simply and unequivocally not true.] So, onto the (more fun &) POSITIVE POINTS: — The STAFF: from the Valet/Bell team at the lower level, who enthusiastically and warmly greet guests upon arrival (and happily and safely held my luggage, btw, as I raced off to take care of something urgent); to the Front Desk staff, who were friendly, professional, and swift to get me settled & ‘going’… (Thank you, DENO — you are incredibly kind and helpful… & what a terrific tone you set for my week-long stay!); to Housekeeping, even accommodating a special request to have my room cleaned daily after 11:30, as I would be working mornings in my room; to ANGELA (!!), who kindly assisted me, as I had to unexpectedly extend my stay by a day, and she managed to do so, even on a very busy weekend for the hotel (with grace and kindness, no less!)…&, &… There wasn’t a moment or encounter that was anything other than uplifting and positive when dealing with the Inn at Penn TEAM! ‘So REFRESHING! THE ROOM(s)/ HOUSEKEEPING: My room was kept spiffy and clean, daily (Thank you, MONICA!), and was super comfortable! The beds and pillows are great! The shower was large and water pressure was great — my shower had a fixed sprayer AND hand held shower head options. HOTEL GATHERING SPACE(s) (yaaay!): This is a HUGE PLUS for The Inn at Penn! The hotel is beautifully decorated, and has one of my favorite hotel gathering spaces, ever! If you’re traveling with others, and/or just your family (or even alone), there is a very large ‘library style’ space adjacent to the lobby that is VERY COZY & LOVELY — it will draw you in, literally. It really is a ‘GREAT VIBES’ space to meet, make memories together, or just relax! RE. PARKING/VALET: Some negative TA comments were made about the parking costs at this hotel. As we all know, Hotel Parking is expensive at EVERY hotel in Philly (as it is in all larger cities!). — If flying in, my strong recommendation would be to not even rent a car. Parking is a hassle in Philly! You can choose to save yourself the hotel parking fee(s), rental car fees and lines, huge gas costs, parking tickets, wasted time looking for hard-to-find parking spots or squeezing yourself into a tiny parking garage spot (once at your desired destination), and a potential car tow (not kidding!)… and, instead, simply Uber from the airport. — Once at the hotel, there are ample options to get you where you want/need to go. — This visit, I experienced Philly from a whole new perspective and love it (by foot and bicycle)! — Transportation is easy enough, without your own car here… trains, Uber, WALKING, and BIKES! There are bikes you can rent throughout the city (Indego) — and an amazing trail to enjoy by bicycle that runs for miles and miles down the river… It is a part of the city you will not experience in the same way, if you only transit Philly by automobile. BIKE (side note :D): you can rent bicycles at various Philly drop off points, or even consider purchasing a new bike at Keswick Cycle, a short walk from the hotel. (I did this and will have the bike shipped home.) So, basically, my heartfelt advice would be, ‘Come, & sit a spell’, at The Inn at Penn… as my very hospitable, (Southern) Grandma used to say! ‘Or, simply, STAY HERE; it’s great; YOU’LL LOVE IT! :D The location is super, as is everything about the hotel. As hard as I might try, there isn’t anything negative I could report about the The Inn at Penn. Thank you, again, ‘TEAM TIAP’!…
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: Yes — look at body of review for tips on parking, bikes…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Save
Helpful
Response from Hiltons of Philadelphia, Guest Services / Front Office at The Inn at Penn, a Hilton Hotel
Responded 19 May 2022
Dear Your_Best_Adventure, Thank you for taking the time to submit one of, if not the, most detailed reviews we've ever had the pleasure to receive here on TripAdvisor! Our entire team was thrilled to read your kind words. Thank you so much for your ringing endorsement of The Inn at Penn, and we hope to see you again one day soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$270 - US$363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton inn at penn hotel philadelphia, hilton at penn, hilton philadelphia, hilton inn penn, philadelphia hilton
LOCATION
United StatesPennsylvaniaPhiladelphiaUniversity City
NUMBER OF ROOMS
248
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Claim Your ListingTHE INN AT PENN, A HILTON HOTEL: UPDATED 2023 Reviews, Price Comparison and 395 Photos (Philadelphia, PA) - Tripadvisor
Frequently Asked Questions about The Inn at Penn, a Hilton Hotel
Which popular attractions are close to The Inn at Penn, a Hilton Hotel?
Nearby attractions include University of Pennsylvania Bookstore (0.05 km), Walnut Street (0.2 km), and Institute of Contemporary Art (0.03 km).
What are some of the property amenities at The Inn at Penn, a Hilton Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Inn at Penn, a Hilton Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Inn at Penn, a Hilton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Inn at Penn, a Hilton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Inn at Penn, a Hilton Hotel?
Conveniently located restaurants include White Dog Cafe, Pod, and New Deck Tavern.
Are there opportunities to exercise at The Inn at Penn, a Hilton Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Inn at Penn, a Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Inn at Penn, a Hilton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Inn at Penn, a Hilton Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Chinese, Arabic, and Dutch.
Are there any historical sites close to The Inn at Penn, a Hilton Hotel?
Many travellers enjoy visiting Cathedral Basilica of Saints Peter and Paul (2.2 km), Battleship New Jersey (5.6 km), and Congress Hall (3.5 km).