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Renaissance Philadelphia Airport Hotel

Booking.comUS$167*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$167*
US$167*
US$169*
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Renaissance Philadelphia Airport Hotel
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629 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Philadelphia Airport Hotel
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Showing 622: English reviews
Reviewed 3 weeks ago via mobile

1. I ask front desk lady name Marren on a Thursday around 7pm do they have a gift shop. She ask me in a smart way " what do I want " I said "I just would like to know of you have a gift shop" she said in a smart way " what do you want " I said...

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Helpful?
1Thank Alexis J
Management response:

Thank you for sharing your feedback. I am so disappointed to hear about your recent encounter with us and want to offer my sincere apologies for any challenges you faced. I agree with you that respect is most important and I assure you that what you described does not represent our values nor commitment to excellent service. I thank you...

Reviewed 4 weeks ago via mobile

The hotel and lobby area are nice. It is really close to airport and if you need to go to the city definitely avoid rush hour as it will take you awhile. The restaurant is good and so is the food, but the service is SLOW!!!

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Helpful?
Thank Charles C
Management response:

We’re happy to hear that you enjoyed your meal and our convenient location to the airport! Although we are glad that we’ve impressed you with our lobby, location and restaurant, we hope you’ll accept our sincere apologies if our service fell below expectations on this occasion. Please consider us again if you’re back in our area.

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

I had made a "pay ahead - non refundable" reservation to stay at the Renaissance overnight before a flight. The next day I read in the newspaper that they had gone bankrupt so I was worried about my stay. It is in a really odd location away from the airport and all of the other airport hotels - but they...

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Helpful?
Thank Fozzley
Management response:

Thank you for sharing your review. While I’m glad our shuttle service made your early trip to the airport easy, I apologize if we missed the mark in other areas. All of our guests’ feedback is extremely important to us and I will review your comments with my team. I regret any difficulties you may have experienced during your stay...

Santa Barbara, California
Reviewed 4 weeks ago via mobile

I took a red eye to Philly and arrived at 6:17am. I called for the the shuttle before I got to baggage claim and 30 min later still no shuttle. When I finally arrived to the hotel they did not have my reservation. No worries, the. Woman behind the counter found me and made me anew one. I am a...

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Helpful?
Thank Rocky J
Management response:

And we love our guests! Thank you so much for telling us about your recent visit. I appreciate your recognition of our staff – who are happy to provide service with a smile – though I regret any hiccups you encountered early on. It sounds like you were treated with the hospitality and service you deserve, and that makes me...

Atlanta, Georgia
Reviewed 4 weeks ago

Renaissance properties are always nice. This one was no different. Check in was a breeze. Hotel did not offer free wifi. Only breakfast option is their buffet or room service. Conveniently located near the airport.

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Helpful?
Thank relsuthernbelle
Management response:

Thank you for sharing your review of your recent stay with us, it was a joy to have you join us. We’re glad you were pleased with our impressive property and convenient location, located just one mile from PHL airport. I do apologize for any inconveniences you experienced – for future visits, we offer a continental breakfast and a full...

Essex, Vermont
Reviewed 4 weeks ago

The best part about this hotel is the staff, from the GM, Wayne Susser, to the waitresses and bartenders in the hotel bar and restaurant, to the maid staff...all top notch. The location is great, very close to the airport, yet you don't hear any airport noise. It was relatively quiet, even though the hotel was full of kids. I...

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Helpful?
Thank amorgan0315
Management response:

Thank you for taking the time to share the details of your visit with us. I appreciate your kind remarks about our guestrooms and top-notch staff; however, I am saddened to learn that you were disappointed with other aspects of your stay. I do want to let you know that we are beginning property updates at the end of this...

Kansas City, Missouri
Reviewed 4 weeks ago

We come quarterly to Philadelphia to visit an aunt and have found the very best hotel in Philadelphia. Each member of the Renaissance staff greeted us with smiles and warm welcomes. The front desk bent over backsward to help locate laundry that was sent out. Each night the wait staff in the bar were attentive and asked what we needed...

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Helpful?
Thank PostKC
Management response:

What an outstanding review, thank you! We are delighted that you had such a wonderful time with us, it really makes us happy to know that you were impressed with every aspect of your stay. We are particularly proud of our staff for taking the extra time to make sure your aunt’s birthday was special and memorable, we know that...

United States
Reviewed 4 weeks ago via mobile

With an early morning flight out of PHL it makes perfect sense to spend the night at the hotel, park the car and use their shuttle service to the airport. It is well worth it! My husband is a Marriott Platinum member so the king suite on the concierge level was a lovely beginning of our vacation. Bed was awesomely...

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Helpful?
Thank j0ya0
Management response:

What a wonderful review, thank you! We are thrilled that you and your husband had such an enjoyable time with us and that our Park Here, Fly There in Philly package made your early-morning flight that much easier. It’s also great to hear that you were so pleased with our accommodations. We hope to see you back at Renaissance Philadelphia...

Silver Spring, Maryland
Reviewed 19 March 2017

If you're used to staying at Renaissance Hotels -- or any of the higher-end Marriott properties, do yourself a favor, and avoid this one. The rooms are tired, with furniture that should have been replaced in the 1970s. The location is close to the airport, but pretty awful otherwise. If you're a Gold member staying over the weekend (when the...

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Helpful?
Thank JoeMR
Management response:

Thank you for sharing your feedback with us, Joe. I apologize for your recent experience and assure you that it does not reflect the true level of service and quality we strive to provide each of our very valued guests. I have promptly brought your comments to the attention of our management team in a continuous effort to improve. As...

Reviewed 18 March 2017 via mobile

Beyond impressed with the service at the bar. Especially from Kathy. She was so accommodating and cordial. I couldn't ask for a better bar tender. Front desk associates should take note from the service at the bar.

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Helpful?
Thank Nick L
Management response:

We’re so glad to know you found the service at our newly updated Dorsey’s Lounge so impressive as we really strive to make all our guests feel comfortable and welcome while staying with us. I do apologize if all your encounters did not live up to these high standards and I will be sure to share your compliments and comments...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Sanctuary
The Sanctuary
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Located in the John Heinz Wildlife Refuge one mile from the Philadelphia International Airport. We offer a complimentary shuttle service to and from the airport. Philadelphia's bustling downtown is a short trip away, as is the sports complex; Citizen's Bank Park, Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable work spaces. Book one of our deluxe hotel suites for added luxury during your Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 600 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature restaurant and lounge. Whether you're here for work or for play, we look forward to your visit at the Renaissance Philadelphia Airport Hotel. ... more   less 

Additional Information about Renaissance Philadelphia Airport Hotel

Address: 500 Stevens Dr, Philadelphia, PA 19113-1610
Region: United States > Pennsylvania > Philadelphia
Price Range: $181 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Philadelphia Airport Hotel 3.5*
Number of rooms: 349
Reservation Options:
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Philadelphia Airport Hotel staff and other travellers.
9 questions
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Questions? Get answers from Renaissance Philadelphia Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor away from airport!!”
davidb681, 5 Apr 2017 | Read review
“Try to get a balcony room, I didn't even realize that was a option, but it looked nice.”
amorgan0315, 27 Mar 2017 | Read review
“The 12th floor coincerge room for business people has coffee, light breakfast, newspapers, tv, and business center.”
PostKC, 27 Mar 2017 | Read review
“None are good considering their poor housekeeping.”
640ronw, 11 Mar 2017 | Read review
“Away from noisy elevators is easy to do”
956kristieh, 18 Feb 2017 | Read review
5 of 5
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US$167* /night
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Prices are for 1 room, 2 adults
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