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We booked to stay here for three nights with our Sheraton points. Our first impressions were ok, aside from a fellow guest at the reception desk threatening to call the cops due to a problem with her reservation. The hotel’s location is good for eating...More
Checkin was spot on, they even upgraded my two queen bed room(all they had when i booked) to a King Deluxe and didn't even charge me. The room was gorgeous. Perfectly laid out. The free wifi was actually decent. The bed was as perfect as...More
Extremely disappointed. Absolute disaster. Stayed 2 nights, didn't receive a receipt. Shower did not work, reported to the front desk on Friday. Technician left tools in the room on Friday but did not fix problems. We were staying in Philadelphia so that my wife could...More
My stay at this hotel was OK, nothing special. I had an issue with the room key and front desk personnel were attentive and courteous. Room was quite specious, could have had a better selection of TV channels, though.
Thank Nick C
Response from Jack H, Manager at Four Points by Sheraton Philadelphia NortheastResponded 1 week ago
Thank you for the feedback. We apologize for the key issue and are addressing this and other condition issues with a complete hotel renovation. We hope you will join us again when it's completed.
Poor quality rooms. Booked on Hotels.com but did not get the room we booked. Night manager, Ryan Gallagher, took 25 minutes to come out to discuss with us. They took no accountability for anything and made no effort to improve our poor experience. Rooms were...More
Thank Seth P
Response from Jack H, Guest Relations Manager at Four Points by Sheraton Philadelphia NortheastResponded 1 week ago
We apologize for any inconvenience your experienced and we've reached out to Hotels.com to try and rectify the reservations issue.