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Four Points by Sheraton Philadelphia Northeast

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Four Points by Sheraton Philadelphia Northeast
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19 Reviews from our TripAdvisor Community

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Showing 19: English reviews
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Reviewed 1 week ago NEWvia mobile

I am a SPG and Marriott Platinum member and this has to be the worst hotel experience I have had in the last 20 years. Poor quality linens (no comparison to the lowest level Marriott brand), room dark an musty, carpet sticky, bathroom inadequate, furniture dated, refrigerator noisy (had to unplug), lobby area cluttered, restaurant not inviting and the 4...

Thank Jerry R
Management response:

Dear Gerald, Thank you for taking the time to complete a review in regards to your recent stay at the Four Points by Sheraton Philadelphia Northeast. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for all the issues...

Baltimore, Maryland
Reviewed 27 January 2017

My husband I stayed at this hotel for his birthday getaway.We were very pleased with the staff upon checking in and during our stay. The room was pretty spacious(king room) and clean. The bed was very comfortable. We had a view of the shopping areas.Which I thought was ok. They have plenty of stores in the area.(Giant, Marshalls,Burlington,Walmart ,Lowes and...

Thank sweetpea1217
About Hotel's Favourite Review
Management response:

Thanks for staying with us. I couldn't ask for better comments. We hope to see you again. Jack H.

Dhaka City, Bangladesh
Reviewed 3 weeks ago

Staying during USA Trip. All facilities are good though. Breakfast is buffet and comfortable. Rooms are comfortable. Located near North east Philadelphia airport. Five guys and wall-mart located around.

Thank Asad2K9KUET
Glencoe, Illinois
Reviewed 4 weeks ago via mobile

The Sheraton 4 Points Northeast in Philadelphia is an unusual mix of traits. While the physical plant is tired and in need of refurbishment, the hotel runs like a top. Great cheerful helpful staff. Really good coffee and breakfast. Decent workout space. It has everything you need. I will stay here again when I come in to the area to...

Thank EileenSirkin
West Chester, Pennsylvania
Reviewed 4 weeks ago

My husband and I stayed for one night as part of a room block for a wedding. Unfortunately I didn't read reviews of the hotel beforehand; I assumed it would be similar in quality to other Sheraton facilities. It's not. At check in, two front desk staff avoided making eye contact with me while they completed an extensive discussion of...

Thank Robin R
Management response:

Dear Robin, Thank you for taking the time to share your thoughts regarding these issues, and please accept my sincere apology. I appreciate you bringing it to our attention. I will share your message appropriately with the staff in hopes to improve the guest experience. Sincerely, Jack Haggerty General Manager

East Amherst
Reviewed 23 April 2017

Good location, friendly staff, nice pool, must have been wonderful in its heydey. The rooms were quiet and well equpped, loved the bathrooms plenty of room. Good location near shopping and restaurants.

Thank Patricia H
Management response:

Thank you for your feedback. We look forward to you staying with us again in the near future.

Arlington, Virginia
Reviewed 22 April 2017

The problems of this hotel go on and on. When I went to my room, there was no bar of soap. When I called to ask for one, I was told to use the jell in the shower. I asked for a wake-up call twice and never received them. I was told that a taxi was called for me in...

Thank Tillie H
Management response:

I apologize for the issues you experienced during your stay. We strive to give excellent service at all times, but obviously dropped the ball this time. I hope you give us a chance to show you how well we can do in the near future.

Key West, Florida
Reviewed 9 April 2017

Hotel room drapes were deplorable. Latex backing had deteriorated in most spots and drapes did not close properly. Had to use paper clips (from front desk) to close gaps. Excuse was that remodeling had to be done. In the morning all the rotted spots on the drapes allowed the light in. Looked like a light show. Advertise restaurant. Joke. Food...

Thank carolesouth
Management response:

Thank you for bringing this to our attention. We take matters such as this very seriously. I apologize for any inconvenience or issues you experienced during your stay. I will share your comments with the staff.

Boston, Massachusetts
Reviewed 3 April 2017

I booked this hotel not realizing how faraway it is from center city Philly (40 min drive, not close to train station). It's close to the regional airport- not the main airport. Upon checking into this hotel, you have to sign a code of conduct because so many people rent rooms to party.That was the first bad sign. Room was...

1Thank kelley h
Management response:

Thank your for taking the time to complete a review. Your feedback is greatly welcomed. I apologize for any inconveniences you may have experienced while staying with us. We hope to see you here again when you need to be in the area. Thanks for your patronage. Jack H.

Glengary, West Virginia
Reviewed 3 April 2017

We had booked a disabled access room. The room had a spacious bathroom with bars as requested. It also had ample pass through space. This would be a good room for someone who has another person with them to assist. The room itself was clean but a bit shabby in appearance. Also, unfortunately, our room shared a common wall with...

Thank mamalynx
Management response:

Thank you for the feedback. I apologize for the issues you experienced, and will follow up with the appropriate departments. We appreciate your patronage and hope to see you again. Jack H.

12 photos of this hotel

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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Philadelphia Northeast a relaxing and convenient stay just minutes from downtown, Bucks County, PARX Casino, and Northeast Philadelphia Airport with free shuttle service. ... more   less 

Additional Information about Four Points by Sheraton Philadelphia Northeast

Address: 9461 Roosevelt Blvd, Philadelphia, PA 19114-2203
Region: United States > Pennsylvania > Philadelphia
Price Range: $155 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia Northeast 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Four Points By Sheraton Philadelphia Northeast Hotel Philadelphia
4 Points By Sheraton Philadelphia Northeast
Four Points Philadelphia Northeast
Philadelphia Four Points
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Philadelphia Northeast staff and other travellers.
9 questions
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West Trenton, New Jersey
4 months ago
Virginia, USA
6 months ago
South Jordan, Utah
8 months ago

See all questions (9)

Questions? Get answers from Four Points by Sheraton Philadelphia Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on front side good for landscape view”
  • Room in Fourpoints by Sheraton NE Philadelphia
Asad2K9KUET, 8 May 2017 | Read review
“Do not get a room against the elevators.”
mamalynx, 3 Apr 2017 | Read review
“Management claims hotel undergoing updates. Call ahead to see if completed”
665carleenb, 16 Mar 2017 | Read review
“Don't choose one at all!”
drlauriea, 12 Jan 2017 | Read review
“5th floor is quiet”
H9745YYrobertb, 18 Dec 2016 | Read review
5 of 5
US$149* /night
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