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The Wilshire Grand Hotel

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490 Reviews from our TripAdvisor Community

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Showing 484: English reviews
New York City, New York
Reviewed 13 January 2015

This is a beautiful hotel! John and Mario at the front desk were particularly helpful. Free coffee and free use of an expresso machine was terrific! Rooms are beautiful but we were so disappointed with the shower. It hardly worked properly and did not meet our expectations.

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Helpful?
9Thank Eric L
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Eric L, John and Mario will surely appreciate your wonderful comments! My team and I are always appreciative of guests posting reviews with TripAdvisor. I'm sorry you had an issue with the shower however. This is the first time I've seen this and am sure it's an isolated incident. Please contact me directly so I may thank you but...

Scottsdale, Arizona
Reviewed 9 January 2015

Although we had to wait a few hours to check in, the staff was extremely helpful, and we sat in the lobby and restaurant visiting with everyone. The actual room was terrific, quiet, with great amenities and linens. Whoever the banquets manager is, kudos and congrats. Every meal was superb, the servers and bartenders were excellent, and everyone had a...

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Helpful?
3Thank Steve L
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Steve L, Thanks for posting your terrific review on TripAdvisor. I am sorry you had to wait a bit to check in. On weekends we're a bit at mercy of other guests checking out and getting into the rooms early enough to clean properly and we do turn them as quickly as possible. That's why check in time isn't...

Syracuse, New York
Reviewed 6 January 2015

r In the past few months, I have had the opportunity to stay at this hotel many times. Everyone ,except for one man, has been exceptionally proficient, courteous and professional. On Christmas Eve, I stayed there.in my hurry to get to the hospital, I left my passport and credit card in my room. I did not discover this until 2...

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Helpful?
5Thank Rose L
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Rose, Thank you so much for memorializing your review in writing with TripAdvisor. We do indeed have some terrific team members and I know Mario will very much appreciate your comments and review. Best to you in 2015! We hope to see you again very soon. Sincerely, Ed Reagoso - General Manager

Paramus, New Jersey
Reviewed 19 December 2014

I stayed here for a conference and was happy! This hotel is not super fancy but it has big spacious rooms and lots of daily surprises. Breakfast comes with the rate and it has hot and cold items. During the day they offer different kinds of fruit, afternoon included hot apple cider and cookies and one night they had popcorn!...

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Helpful?
3Thank Windsong70
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Windsong70, Thank you kindly for posting your terrific review of our services and facility with TripAdvisor. We know you have a choice in where to stay and my team and I thank you for staying with us! Great rooms tips too!! Best Always, Ed Reagoso - General Manager

Boston, Massachusetts
Reviewed 10 December 2014

A work colleague recommended the Wilshire Grand hotel so on my last trip to the West Orange decided to book the Wilshire. I was pleasantly surprised at the size and cleanliness of the rooms. I booked a king bed standard room which had a bed, desk, couch and large flat screen TV. The hotel offers a full breakfast free each...

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Helpful?
2Thank SharonSings
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear SharonSings, First and foremost, thank you for choosing to stay with us. I'm not sure who your colleague is but please thank him or her for me as well for suggesting The Wilshire Grand Hotel. My team and I are delighted every time we see a review like yours. We've chosen to be independent simply because we know we...

Reviewed 4 December 2014

I did not stay here, so this is a review of the banquet space. I attended an all-day meeting at this hotel on December 4, 2014. The lobby was clean and the staff was polite and helpful in directing me to the banquet area. On the way I saw a free coffee set-up, presumably for guests, also spotlessly clean. The...

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Helpful?
3Thank shashi111
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear shashi111, We love the fact that you've chosen to post a review based on your recent meeting experience. Thank you so very much for posting your review with TripAdvisor. The fact that you are a senior reviewer with TripAdvisor makes your review that much sweeter. We grade ourselves on our scores and guest experiences with TripAdvisor and my team...

Reviewed 3 December 2014

From the time we placed the reservation to the time we arrived at the hotel the customer service was top notch. For the price this hotel is "Grand" indeed. Clean, well appointed guest rooms, spacious bathrooms, clean linens, refrigerators, you name your room has it. Although our trip was all business and at an off time of year there is...

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Helpful?
2Thank Karen S
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Karen S, Thank you kindly for your terrific review placed with TripAdvisor. Your opinion and comments are truly appreciated. I would like to speak with you personally regarding the "ok" on our breakfast. If you have suggestions I am always open to them. Most of what we do is suggested by our guests such as the additional 24 Hour...

Silver Spring, Maryland
Reviewed 2 December 2014

Was here on business and it was a pleasant surprise. Very safe, clean, non-chain hotel. The staff was friendly and very helpful. Since I travel frequently on business to Newark, I want a close in hotel in a safe area. It more than met my needs. The Italian restaurant was quite good -- decor a little ornate and dated though...

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Helpful?
2Thank CVH1963
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear CVH1963, Thank you so very much for posting your review on TripAdvisor. Your comments are truly appreciated, especially considering the fact that you are a Top Contributor. Please stop by on your next trip so I may personally thank you for making us your home away from home. Sincerely, Ed Reagoso, General Manager

Baltimore, Maryland
Reviewed 2 December 2014

The Wilshire Grand met our needs due to its location near my family when we came for four nights over Thanksgiving. Given that our rate was $174 + tax (= $200.10 per night total), it was a bit expensive for what we received. Our room was fine -- it certainly was clean, but nothing special. I had requested a king...

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Helpful?
Thank TravelingTrophy
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Traveling Trophy, Thank you kindly for posting your review on TripAdvisor. I have taken each of your comments and reviewed the details with my managing team and have developed an action plan to insure each less than perfect execution is dealt with professionally and swiftly. Thank you for making us aware and do reach out to me on your...

Reviewed 23 November 2014

I recently stayed for 2 nights on 28th to 30th Oct. 2014. This Hotel, facilities & surroundings won my Heart. I was leading group of 33 Individuals. They all loved it. Nice Breakfast, lovely boutique rooms & amenities .... all leads to perfection. I have already booked for my next Group. Just one suggestion...... Breakfast area should be bigger &...

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Helpful?
3Thank Shrutidhara A
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Shrutidhara A, Thank you so very much for posting your review on TripAdvisor! I am thrilled everyone had such a great trip. I'm happy to say that we will be remodeling our lobby and breakfast area and adding some breakfast seating in early 2015 so we can better accommodate larger groups all at the same time for breakfast. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $187 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was on the 3rd floor it was very quiet!”
  • Bathroom
  • Private Jacuzzi Tub
  • Stand up Shower
  • living room
  • Bedroom
  • Bedroom
  • Private Jacuzzi Tub
  • living room
 of 5 bubbles The_Pool_God, 21 Feb 2017 | Read review
“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
5 of 5