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The Wilshire Grand Hotel

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The Wilshire Grand Hotel
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495 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Toronto
Reviewed 22 December 2016

Great hotel. I stayed here in July 2016 visiting friends/family. I was lucky enough to get a great deal for this place via Expedia. The hotel is wonderful. My only complaint is the kids running around upstairs late into the night and early the next morning. There is a beautiful hall attached to the hotel where a wedding took place....

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Helpful?
1Thank super_freakin_nova
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear super_freakin_nova, Great Name! Thank you so much for the terrific review you posted on TripAdvisor. My team and I truly appreciate it. Weekends can be noisy of children aren't watched by their parents. We do have a zero tolerance policy so I hope you let someone ate the front desk know while you were here. I appreciate the time...

Reviewed 12 December 2016

Very accommodating hotel. Stayed here for business for a couple of days. Loved the happy hour (free drinks? why not?), Although the snacks in the gift shop are a little pricey. The staff here sure knows how to make you feel at home. Especially Chamely who helped me with all the copies of my papers and faxes. Keep up with...

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1Thank Matthew M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Matthew M, Thank you so very much for posting your review with TripAdvisor. We sincerely appreciate it! I will be sure Chamely is thanked for her assistance and helpfulness. Thank you! Ed Reagoso, general manager

Reviewed 11 December 2016 via mobile

I recently visited the Wilshire Grand Hotel to attend the Luther show. Upon my arrival I received pleasant greetings from a host by the name of Mia Aniakor. The service that she provided was very professional, timely, & welcoming. This hotel experience definitely ranks among my top favorites.

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Thank Jonathan S
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jonathon S, Thank you so very much for posting this review with TripAdvisor! My team and I truly appreciate the time you've taken to memorialize your experience. I will be sure to thank Mia for her attitude and professionalism! Sincerely, Ed Reagoso, general manager

Newark, New Jersey
Reviewed 10 December 2016

I stayed at the wilshire Hotel to attend a wedding. From the time i arrived at the hotel Mia was great, she even called our rooms to make sure we enjoyed our stay and if we was interested in breakfast which was delicious. The hotel is pretty nice, i would most likely stay again.

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Thank babii2224
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear babii2224, Thank you for the wonderful review! I will see personally that Mia is thanked by me for taking such great care of you during your stay. Sincerely, Ed Reagoso, general manager

Livingston, New Jersey
Reviewed 8 December 2016

After 5 hour drive, my Achilles tendonitis was needing some relief. Upon check-in Mario and Chamely went beyond their duties/responsibilities to accommodate my request for a room on the first floor. Though I had a room available on the 3rd floor, they took time, during busy wedding party tasks to ensure I got what I needed. I want to thank...

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Thank adop_1
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear adop_1, I'm so glad to hear everything went well and that things are on the rebound for you. I truly appreciate the time you've taken to post your review with TripAdvisor. I will be sure all are made of aware of your review and we hope to see you again soon. We truly appreciate your business. Sincerely, Ed Reagoso,...

Reviewed 4 December 2016 via mobile

I stayed at the Wilshire while visiting family to attend the CASA gala where a family member, Bonnie Carter, was being honored. I went to the front desk and asked for help and was aided by Mia who was extremely helpful. Mia went above and beyond by not only providing me with the information on where she might get what...

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Helpful?
Thank 164piperg
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear 164piperg, Thank you for posting this terrific review with TripAdvisor. Lately everyone seems to be noticing our Mia's helpful attitude. I will take the time to insure she knows it's appreciated by both of us! Thank you! Ed Reagoso, general manager

Cleveland, Ohio
Reviewed 3 December 2016 via mobile

Daughter was being honored. Stayed two days. Checking good. Quick. First appearance very neat and clean. Had a double room. Took hours to warm room thermostat was off. Room neat clean. Mini frig and microwave a plus. Bed and linen wonderful. Room a little small but expected in an older hotel. In room safe. Bathroom large. Towels plush. Didn't like...

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Thank retiredatlast130
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Retiredatlast130, Thank you for posting your review on TripAdvisor! We really appreciate your comments, all of them. The black washcloth is for make up remover cleaning. Most appreciate it but when you return let me know....I'll insure you have white wash cloths since you don't seem to approve of the black ones. We really appreciate your comments! Thank you,...

Roseland, New Jersey
Reviewed 29 November 2016

The Wilshire Grand Hotel is a wonderful hotel. My office has many locations and everyone has stayed here on and off for roughly 9 or so years. Working with Nelsy, Amanda & Larry has been wonderful over the years. They do what they say they are going to do and you never have to worry or even follow up -...

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1Thank 3girls-on-vacation
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear 3girls-on-vacation, You are so kind! Thank you so very much for posting this wonderful review! I will be sure to see that my team is made aware and show my personal appreciation for a job well done. Thank you! Ed Reagoso, Gen Mgr

West Orange, New Jersey
Reviewed 29 November 2016

The Wiltshire Grand Hotel in West Orange, NJ is one of the best places that I have ever stayed. The entire hotel staff was awesome. Johanna, Mary, Kevake and Lilliana all showed willingness to assist with anything, and great customer service. Florence is there right at your needs serving the most amazing tasting egg omelets along with the breakfast. She...

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1Thank shaydean19
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Shaydean19, My team and I are truly honored to see the review you have posted with TripAdvisor. My team and I make great efforts to insure our guest feel comfortable and are happy. Your review truly makes US very happy too! Thank you Graciously! Ed Reagoso, General Manager

Little Egg Harbor, New Jersey
Reviewed 29 November 2016

We decided to stay at the Wilshire on Thanksgiving since it is just a short drive from my son’s home in Verona. I spoke with “Brianna” who was very helpful in making our reservation. We arrived late and when we checked in we were advised that our room had been upgraded to a suite by “Mario”. This was a complete...

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3Thank FRABAR2
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear FRABAR2, Thank you so very much for placing your review with TripAdvisor. It's our gauge for how we're doing in the marketplace so we take it pretty seriously. The details of your review exemplify the review of a well traveled guest. We are honored to have you memorialize so many great details and share them with other guests and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $182 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is pet friendly and has a fenced in ground floor courtyard for their business”
 of 5 bubbles W5694WLbrianb, 15 Mar 2017 | Read review
“Was on the 3rd floor it was very quiet!”
  • Bathroom
  • Private Jacuzzi Tub
  • Kitchenette
  • Kitchenette
  • living room
  • Bedroom
  • Bedroom
  • living room
 of 5 bubbles The_Pool_God, 21 Feb 2017 | Read review
“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
5 of 5