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Holiday Inn Express Hotel & Suites Grants-Milan

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Holiday Inn Express Hotel & Suites Grants-Milan
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143 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Reviewed 1 week ago NEW

Maybe I am overly critical because I have worked in the hospitality industry for 15 years but the only good thing about this stay from booking to departure was the booking process and that it is it. The only professional and nice person was the man who booked the room was the new guy Mike. He explained that he was...

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Helpful?
Thank Amber M
Reviewed 2 weeks ago via mobile

This was a nice deal for a clean and new hotel. The interior of the room was modern, comfortable and quiet (no train noise!). This was a great way to spend the night while exploring the El Morro and El Malpais National Monuments in the winter.

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Thank Jennifer H
Olathe, Kansas
Reviewed 2 weeks ago

We found the room and bathroom clean and nice. We were given a list of restaurants close by and there were a few that delivered as it was unseasonably cold and we didn't want to get back out. Unfortunately, the only elevator broke after we reached the 3rd floor and were told that it would be fixed before morning -...

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Thank Suzanne G
Bethlehem, Pennsylvania
Reviewed 3 weeks ago

We originally booked this hotel because it was close to some of the national monuments we wanted to visit. We were well pleased with the hotel. Better quality than we expected. Lobby was spacious, clean and they had luggage carts to help us get our stuff in the room. The morning breakfast was great. Everything one needs. WiFi worked well...

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Thank Carlton B
Rio Rancho, New Mexico
Reviewed 3 weeks ago via mobile

Holiday Inn Grants is very good place to stay out of all those little mom-and-pop hotels and the other three chain with the hotels here I would always choose the Holiday Inn better staff more friendly less issues and he only downside is that you get a lot of fun people staying here there are also correctional officers or nurses...

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Thank darrellstravel
Menomonee Falls, Wisconsin
Reviewed 3 weeks ago via mobile

The room was okay until we took our shoes off. The carpet was wet. We were put in a room that just had its carpets shampooed, even though there were many other vacant rooms available. When we got up the next day, the carpet was wetter. When the carpet was shampooed, the staff unplugged the refrigerator so it defrosted over...

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Helpful?
Thank Localgirl252
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Localgirl252, Thank you for your feedback regarding your stay at Holiday Inn Express Hotel & Stes Grants Milan, NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the carpet condition. We will address this concern. We take all reviews positive and negative very...

A TripAdvisor Member
Level Contributor
9 reviews
2 helpful votes
Reviewed 4 weeks ago via mobile

We decided to stay here while passing through from Las Vegas to Arkansas. So glad we did! Most comfortable bed I've slept in all week! And also the best shower head pressure! Arrived very late, so the view out of our window the next morning was breathtaking. Desk attendants were very nice.

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Thank A TripAdvisor Member
Baltimore, Maryland
Reviewed 2 November 2016

October 11, 2016 - We arrived around 1pm but our two queen room was not available. The manager upgraded us to a suite, room 216. It was massive; had a separate counter, sink, small refrigerator, round table, etc. The beds slept ok. My concern is that the top sheet had a tear in it and the dust ruffles were just...

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Thank JerryH9905
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We appreciate you and your loyalty to our brand. We are excited you chose our property and and we are saddened you experienced an issue you with your accommodation. I can assure you that I have reviewed your concerns and have addressed them with housekeeping to correct these kind of issues for future guest. We hope you continue...

Dallas, TX
Reviewed 27 October 2016

Very pleased with our one night stay at this hotel. All was as expected - clean, friendly, comfortable and convenient to the Interstate. It was a tiring day's drive to reach here, and we were happy to find such a pleasing stop.

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Thank Chaltom
Reviewed 21 October 2016 via mobile

I arrived at the hotel at Around 2:15 pm The young guy at the desk looking surprised to see me and hurried to tell me that i could not check in so early! He acted like I was a homeless person walking in off the street? He said "the rooms here a $$100 dollars just so you know!" He quoted...

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Thank theresa d
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear theresa d, Thank you for your recent stay and for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your time with us. Allow me to apologize for any inconvenience you may have experienced with some of our amenities and services. I would like to have the opportunity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Grants-Milan

Address: 1512 E Santa Fe Ave, Grants, NM 87020-4004
Region: United States > New Mexico > Grants
Price Range: $150 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grants-Milan 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grants-Milan
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grants-Milan staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grants-Milan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 216 was a suite but the housekeeping needs attention.”
  • Wrinkled curtains
  • Wrinkled dust ruffel
  • Wrinkled dust ruffel
  • Dust ruffle is wrinkled and not installed very well
  • Another pic of the tear int he top sheet
  • Tear in top sheet
  • Bathroom with sink and shower
  • Room 216; two queens
 of 5 bubbles JerryH9905, 1 Nov 2016 | Read review
“Room on the same side of entrance to lobby had a great view of the mountains, when we opened our curtains in the morning.”
 of 5 bubbles lorie636, 14 Aug 2016 | Read review
“May have problems with wi-fi. Bring your own laundry soap.”
 of 5 bubbles 275RichardC275, 2 Jun 2016 | Read review
“Get an odd-numbered room to get a nicer view.”
 of 5 bubbles dagongster, 31 Jul 2015 | Read review
“Try top floor”
 of 5 bubbles JoeH83, 1 Jul 2015 | Read review
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