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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

28 reviews
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Traveller (2)
Room & Suite (7)
Dining (1)
Overview
  • Excellent17%
  • Very good21%
  • Average7%
  • Poor17%
  • Terrible38%
1 week ago
“Beautiful hotel horrible and l scary and murder right next-door couldn’t leave my room or the parking area”
16 Dec 2017
“Wifi troubles”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (28)Write a Review
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21 - 25 of 28 reviews
Reviewed 25 June 2017

A/C did not work. The bathroom sick would not drain!! People at the front desk were great. They allowed me to change to the room next door! I go to the Mayo Clinic when I stay here because of the staff. They do Ann outstanding...More

Review collected in partnership with Extended Stay
Thank lesliebU3148NB
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 26 June 2017

Thank you for staying at Extended Stay America - Jacksonville - Southside - St. Johns Towne. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. I will share your compliments with the...More

Reviewed 10 June 2017

I planned this trip months in advance. My daughter will be a student at UNF and I wanted a place to go for the next four years as I visit. For some reason, I did not read the reviews before I checked in. I should...More

Review collected in partnership with Extended Stay
Thank Pam C
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 11 June 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 26 May 2017 via mobile

Do not stay here!! We made a big mistake since it was close to an event. The room was tiny, and bed too, just plain dirty carpet with a huge red stain- blood wine?? Old stain on top right of mattress. Bed was very lumpy,...More

Thank divergirl001
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 27 May 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More

Reviewed 14 May 2017

I booked a king suite 30 days in advance, due to a job relocation in Jacksonville. Upon checking in, I discovered my room to be disgustingly filthy (mud on the floors, moldy shower with soap scum, dirty microwave, visible dust and dirt, and I don't...More

Thank John B
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 16 May 2017

John, thank you for choosing our hotel and letting us know the areas where we are lacking. I am so disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional....More

Reviewed 23 March 2017

I booked this hotel thru hotwire and got an excellent deal. I was in Jacksonville for 2 days while having Lasik eye surgery and just needed a basic hotel to rest at. This hotel suited our needs, was clean and spacious. I love the kitchenette...More

Thank atlbravesmom
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 24 March 2017

Thank you for choosing to stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are glad you enjoyed your time with us and that our location close to various attractions of the city worked well for your needs. It's...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$87 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$87 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Questions & Answers
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vatson
4 November 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
0
Votes
Milton H
26 November 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"Rooms in the corner and you can park in front of your door."
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"Don't Do It."
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