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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

ExtendedStayUS$76*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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97 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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Showing 93: English reviews
Jacksonville, Florida
Reviewed 18 January 2016 via mobile

Where should I start ! Front desk night stay was a young man who insisted he would not get fired if we had any problems,he used vulgar language with a current guest while checking my family in, he let us know the breakfast consisted of hard muffins after we checked in! We found this hotel on hotels.com and he charged...

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Helpful?
Thank kristine1992
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I appreciate you bringing your experience to our attention. The customer service you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed your feedback with our staff and will be using it to further improve our customer service to ensure your experience is not repeated. Our team...

Boston, Massachusetts
Reviewed 26 November 2015

This is NOT a GREAT review! The hotel was one of the worst I have seen. We arrived later in the evening, my first impression was the outside of the building.. NASTY! Cigarette butts and trash in the stairwells and entrance. Inside the room was very dingy and unkempt, refrigerator and kitchen was rusted and moldy. The carpets were filthy...

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Helpful?
1Thank vabbynormal
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

The staff and I read your comments about your stay with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are reviewing our cleaning and room inspection procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. If you would like...

Cleveland, Tennessee
Reviewed 23 November 2015

I stayed here last year and had a good experience so I thought I would stay here again. The staff was friendly but my room wasn't very clean and the cost had gone up. Decided to give something else a try. I do love the location though since it is right across from St. Johns Town Center. The are in...

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Helpful?
1Thank 2manyTeens
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that we failed to meet your expectations. To make sure this doesn't happen again, I am in the process of retraining our housekeeping staff. I really appreciate you bringing this to our attention. If you have any additional feedback, we would like to hear it. Please...

Jacksonville, Florida
Reviewed 19 November 2015 via mobile

Excellent grounds , pleasent staff , convenient location , Coffee always hot / fresh . It's been a relaxing 3 weeks during my stay here . This location will grab you . St Johns Town Ctr for starters . Plenty of restaurants to choose from , so many stores to shop at , tons of entertainment. Quiet & and with...

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Helpful?
Thank Amy H
Tagaytay, Philippines
Reviewed 20 September 2015 via mobile

We went to Jacksonville FL, to see family and celebrate my birthday. Rooms were very accommodating, clean and organized. staff were very helpful and quick to respond to requests. As far as location, everyone uses GPS so location was not an issue. Enjoyed our stay. It was like home.

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2Thank Charles and May S
Deltona, Florida
Reviewed 4 September 2015 via mobile

Very helpful and nice management convenient to good dining and the water taxi to the stadium which was great the room was kind of clean bathroom had hair in it but the rest seemed clean it had kitchens so you could smell food cooking and the smoke alarm went off in the night but resolved quickly ok for the price

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Helpful?
Thank JillDeltonaFlorida
St. Augustine, Florida
Reviewed 1 September 2015

First off, I wasn't expecting a great hotel. This was my first experience staying in a hotel for an extended period of time. So I wasn't expecting a lot, just the basics. But, when I checked in, my room had not been cleaned. I had to ask for new sheets for the bed and new towels. I stayed here for...

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Helpful?
2Thank prolwing
Douglas, Georgia
Reviewed 26 August 2015

When arriving, the staff was friendly, but that was the only good thing about the stay. The motel was in bad need of maintenance and upgrades. The room was extremely dirty. Carpet was sticky, seen two live roaches in kitchen area and the bathtub and toilet was stained. It was a non-smoking room, but the sheets had cigarette burns on...

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Helpful?
Thank Jeanette B
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not acceptable and not to your liking. Your comments were reviewed by the staff, and we will work to provide additional training to...

Reviewed 27 July 2015

It was raining hard, so I just paid and did not check room. My husband and I went to get something to eat . We came back to room and I always spray beds with Lysol , when I pull the covers back hair was every where in the bed , meaning the house cleaner just made the bed, floor...

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Helpful?
Thank Latonja W
Port Orange, Florida
Reviewed 18 July 2015 via mobile

Let's see where do I begin? We checked in and went to the room to make sure everything was ok. It was a nonsmoking room however one of the comforters had a cigarette burn in it. The shelves were broken off in the "closet" area. The curtains had two holes on one side and frayed on the other. There were...

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Helpful?
1Thank CNHubbs

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Address: 10020 Skinner Lake Dr, Jacksonville, FL 32246-8454 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
Region: United States > Florida > Jacksonville
Price Range: $105 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Southside - St. Johns Towne Center 2.5*
Number of rooms: 20
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Also Known As:
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and other travellers.
2 questions
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Markham, Canada
over a year ago
Staten Island, New York, United States

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Questions? Get answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Do It.”
misscyd, 20 Feb 2017 | Read review
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Blulilbaby, 18 May 2016 | Read review
“View the room before accepting at check-in.”
vabbynormal, 25 Nov 2015 | Read review
“I don't know if there is one 😦”
Swap47, 13 Jul 2015 | Read review
“Stay at a different property.”
RonShindler, 16 Feb 2015 | Read review
5 of 5
ExtendedStay
US$76* /night
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TravelocityUS$76
Booking.comUS$76
Expedia.comUS$76
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Prices are for 1 room, 2 adults
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