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Clearly treated with minimal care the room is left to disintegrate, with smears, scratches and a stone floor around the bathroom area that was selected for easy rinse-off. If you must you must, but not an uplifting experience.More
Thank B V
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 28 January 2018
Dear B V,
Thank you for sharing this feedback regarding a recent Aloft Jacksonville Airport stay. The hotel is committed to improving the Aloft guest experience and it is feedback such as yours that will allow us to learn and grow from our mistakes. I...More
We just needed a place to stay on our way down to central Florida. Since we travel with our dog, finding a nice place can be challenging. The location of the hotel from the interstate is convenient, however the traffic can be difficult.
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 24 January 2018
Thank you for choosing to stay at the Aloft Jacksonville Airport recently and for sharing this review. We are disappointed to hear that you were not completely satisfied with the Aloft experience. As General Manager, I want to express my sincere apology to...More
The only good thing was check in. David was great. The hotel needs renovating. The wallpaper in the hallway is peeling, carpets look really dirty. Room 406 had deep scratches on both headboards. The carpet left my footies filthy. The walls are paper thin. Rude...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 23 January 2018
Thank you for sharing this feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to start out by thanking you for the kind words you had for the service received from David at check-in. David is a valuable asset...More
Headboard looked like a bathroom wall in a subway - words carved into it and scratches. Wall wasn’t much better. Front desk said it was “one of the good ones”. Elevator broke so had to lug suitcase & laptop bag down 5 flights of stairs,...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 19 January 2018
Thank you for being a recent guest of the Aloft Jacksonville Airport and for providing this valuable feedback. Please allow me to apologize for what you experienced while a guest of ours recently. What you experienced is disappointing and far below the Aloft...More
The inside of my door had grease smears.
The walls and the headboard had huge claw marks/scratches (seriously).
The carpet had several spots of red stains (I hope it was not blood).
The bathroom tile's grout was mostly covered in black mold.
The couch was...More
Thank Abbie M
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 17 January 2018
Dear Abbie M,
Thank you for taking the time to provide valuable feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to personally apologize for the condition and cleanliness issues you encountered in the guest rooms. What you encountered is unacceptable...More