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Aloft Jacksonville Airport

Traveller (109)
Room & Suite (47)
Pool & Beach (5)
  • Excellent24%
  • Very good37%
  • Average19%
  • Poor12%
  • Terrible8%
Travellers talk about
“shopping center”(11 reviews)
“hotel room”(10 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
Family Rooms
3 Star Hotel
All hotel details
Offers from Aloft Jacksonville Airport
Special Offer: $10 Breakfast Credit
Hotel deals
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (425)
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All reviewsjacksonville airportshopping centerhotel roombed was comfortablelobby areaan overnight stayfree shuttleoutdoor poolaloftsplugspetcruiseinterstate
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11 - 15 of 414 reviews
Reviewed 26 January 2018 via mobile

Clearly treated with minimal care the room is left to disintegrate, with smears, scratches and a stone floor around the bathroom area that was selected for easy rinse-off. If you must you must, but not an uplifting experience.More

Thank B V
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 28 January 2018

Dear B V, Thank you for sharing this feedback regarding a recent Aloft Jacksonville Airport stay. The hotel is committed to improving the Aloft guest experience and it is feedback such as yours that will allow us to learn and grow from our mistakes. I...More

Reviewed 23 January 2018

We just needed a place to stay on our way down to central Florida. Since we travel with our dog, finding a nice place can be challenging. The location of the hotel from the interstate is convenient, however the traffic can be difficult. Across from...More

Thank formerrower
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 24 January 2018

Dear formerrower, Thank you for choosing to stay at the Aloft Jacksonville Airport recently and for sharing this review. We are disappointed to hear that you were not completely satisfied with the Aloft experience. As General Manager, I want to express my sincere apology to...More

Reviewed 20 January 2018

The only good thing was check in. David was great. The hotel needs renovating. The wallpaper in the hallway is peeling, carpets look really dirty. Room 406 had deep scratches on both headboards. The carpet left my footies filthy. The walls are paper thin. Rude...More

Thank allencemea
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 23 January 2018

Dear Allencemea, Thank you for sharing this feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to start out by thanking you for the kind words you had for the service received from David at check-in. David is a valuable asset...More

Reviewed 18 January 2018 via mobile

Headboard looked like a bathroom wall in a subway - words carved into it and scratches. Wall wasn’t much better. Front desk said it was “one of the good ones”. Elevator broke so had to lug suitcase & laptop bag down 5 flights of stairs,...More

Thank Etchdon
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 19 January 2018

Dear Etchdon, Thank you for being a recent guest of the Aloft Jacksonville Airport and for providing this valuable feedback. Please allow me to apologize for what you experienced while a guest of ours recently. What you experienced is disappointing and far below the Aloft...More

Reviewed 11 January 2018

The inside of my door had grease smears. The walls and the headboard had huge claw marks/scratches (seriously). The carpet had several spots of red stains (I hope it was not blood). The bathroom tile's grout was mostly covered in black mold. The couch was...More

Thank Abbie M
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 17 January 2018

Dear Abbie M, Thank you for taking the time to provide valuable feedback regarding a recent stay at the Aloft Jacksonville Airport. I would like to personally apologize for the condition and cleanliness issues you encountered in the guest rooms. What you encountered is unacceptable...More

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Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Price range
US$109 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Price range
US$109 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (109)
Room & Suite (47)
Pool & Beach (5)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Kayla C
14 September 2015|
AnswerShow all 2 answers
Response from Dawn C | Reviewed this property |
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Room Tips
"away from the elevator"
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"There are five floors. Choose the 4th or 5th for a great view."
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"Don't accept a room next to the elevator"
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"5th floor was very quiet."
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