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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
Jacksonville Plaza Hotel & Suites
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570 Reviews from our TripAdvisor Community

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Showing 543: English reviews
Reviewed 6 days ago NEWvia mobile

I don't understand what people are complaining about. If you expected the Hilton go there. This hotel offers great service and the price point was perfect for what we were looking for. The rooms are small, but who cares! We were there just to sleep and be off for our day ahead. Everyone working was friendly, the rooms are clean,...

Thank V R
Reviewed 1 week ago via mobile

The room had great amenities, such as fridge and microwave. Didnt try the heat, but the ac cooled quickly. They even had a coffee maker with coffee packs & a nice tv. Bathroom was nice too, though as someone mentioned tub & shower run at the same time, but that posed no problems. Everything was very clean and tidy. Blonde...

1Thank Katherin B
Reviewed 2 weeks ago via mobile

The air didn't work. It was 47deg outside and 80 in my room couldn't open the window because there wasn't a screen. Shower didn't work stuck half way between shower and tub. So tub filled very quickly and I was still rinsing my hair. Tried to get moved took 4 hrs and the manager Amber Brown decided that it was...

Thank Barbara C
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear barbara52899, It is unfortunate to see that your stay with us was not a good experience. We do apologize for any inconvenience that occurred during your stay. However based on our records we do show that the tub was fixed and that no communication was made on your first night stay regarding any other issues you may have had....

Istanbul, Turkey
Reviewed 2 weeks ago

It is clean and comfortable hotel. It is close to Jacksonville airport. There are places to eat and drink in walking distance around hotel. It has a good shuttle service. You will love this budget hotel. Internet is not bad. Free tea or coffee in the lobby round o'clock.

Thank Cem Ü
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Cem Ü Thank you for staying at the Jacksonville Plaza Hotel! We appreciate you taking the time to submit your review and are pleased to see that you enjoyed your stay with us. Thank you once more!

McCaysville, Georgia
Reviewed 3 weeks ago

We were very comfortable for our 1 night stay before our cruise. Beds were soft and room was clean. Check in was very easy. Only downside was the very small area for breakfast. We had a great night stay. Next morning we have a shuttle to the cruise port set for 12:30 we go down at 11:00 ( checkout time)...

Thank Nola K
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Nola K, We appreciate you taking the time to submit your review! We are pleased to see that you took advantage of our sail and save package and that your overall stay with us was a satisfying experience. We do apologize about the mix up on the shuttle times, the port has recently done some changes on the times...

West palm Beach, FL
Reviewed 4 weeks ago

Room was size of large walk in closet but adequately furnished. About all one needs for an over night stay. Mattress most uncomfortable. Felt like we were sleeping on gravel. Pillows small and hard as rocks. Morning coffee in room offered no choice. Decaf only. Most upsetting item though was condition of sheets. They did not appear to have been...

Thank WarrenandJeanne
Reviewed 4 weeks ago via mobile

I am writing this at 5:30 AM wishing it was time to get up.... most uncomfortable bed ... didn't sleep all night. Front desk was cooperative in letting us look at 3 rooms ... but all the beds creaked when we sat on them.. finally this one did not but it was hard as a rock.

Thank Donna P
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Donna P, We sincerely are apologetic that you had to write a review at 5 in the morning due to the uncomfortable bed you had to sleep on. Providing comfortable beds is a high priority for us, we have just recently replaced more than 40 brand new mattresses with the intent to complete the rest of the hotel with...

Reviewed 14 January 2017 via mobile

Beds are terrible! I woke up with backache. The breakfast area is small. Parking lot area kind of dark. The shower was kind of creepy. The sink wasn't working properly. Is not bad for the price but I think they could improve it a little bit more.

Thank Heavenly-King
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Heavenly-King, We appreciate your feedback, we are sorry to hear that overall you did not have a great experience with us and that you woke up with a backache. As for as the parking lot we are unsure why you felt it was dark, we have 15 high wattage LED bulbs that more than adequately light up the parking...

Islandton, South Carolina
Reviewed 12 January 2017

First off, the staff was very friendly, lobby was clean. Rate was better on trip advisor, but she did a price match and we got the better price. Room was clean and had everything we needed. Breakfast was a little disappointing. The cereal that I had, was stale. No protein....all carbs. Limited items. There was a fruit basket that had...

Thank AngieColberr
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear AngieColberr, We are happy to hear that your overall stay with us was a pleasant one and we thank you for your review. Usually we have no problem price matching rates from third parties and are happy we were able to do this for you. Our continental breakfast is basic and we are doing our best to improve in...

Reviewed 30 December 2016 via mobile

Stayed at the Plaza for one night while in transit from Memphis to New York and was pleased to find it so close from the airport. It also has the great perks of offering a free shuttle service to the airport- even at four in the morning. The staff was friendly, coffee is available for free which is great really,...

1Thank bicastrotter
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear bicastrotter, We thank you for taking the time to submit your review! It is so great to hear that you enjoyed your stay with us at the Jacksonville Plaza Hotel and definitely look forward to accommodating you in the future. Safe travels and thank you once more.

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $99 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Plaza Hotel & Suites staff and other travellers.
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Questions? Get answers from Jacksonville Plaza Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only saw room we were given”
 of 5 bubbles WarrenandJeanne, 19 Jan 2017 | Read review
“ask for a quiet room, we never have a problem”
 of 5 bubbles MaryC462, 2 Nov 2016 | Read review
“Get one on the second or third floor!”
 of 5 bubbles Q3863VHpaulag, 22 Oct 2016 | Read review
“Ask to see the room before making a decision.”
 of 5 bubbles Sid_G, 16 Oct 2016 | Read review
“First floor if its available”
 of 5 bubbles utu511, 8 Oct 2016 | Read review
5 of 5