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SpringHill Suites Jacksonville

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SpringHill Suites Jacksonville
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179 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Chesapeake, Virginia
Reviewed 19 March 2015

First and foremost, as a Gold Elite Marriott Rewards members I was disappointed with the reception at the front desk. I had to ask for and about everything. There was a noticeable smell throughout the hotel and specifically in the rooms. The heating system in the rooms was awful. Even though we were moved to another room we had the...

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Helpful?
Thank kndrain
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us. We take great value in all guest feedback and utilize it on a daily basis to improve on the product and service we deliver to all of our guests. I am terribly sorry for all the issues you experienced with us. I can assure you that I have...

Reviewed 16 March 2015

The staff was professional, friendly and very helpful in finding area restaurants. The rooms, though getting dated, were clean and fresh. Its a very nice property that its clear management cares about guests experience.

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Thank AndyK5100
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for your kind review of your stay with us. We are always pleased to hear when our guests are able to enjoy themselves with us here in sunny Jacksonville. We truly look forward to seeing you again next time.

Lake Ridge, Virginia
Reviewed 15 March 2015 via mobile

Had a slight glitch on our night of arrival, which was handled very professionally by Sarah at the front desk. She was great throughout, and gave us a great lunch recommendation at the Metro Diner, which we thoroughly enjoyed. So a big thank you to Sarah! The room was clean, and spacious, the usual Spring hill suite quality. Breakfast was...

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Helpful?
Thank beentheredonethat73
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to write your kind review of your stay with us. We are always pleased to hear great guest feedback... even when things don't go according to plan. I am especially pleased to hear that Sarah was able to take such great care of you. I have already shared your great comments with her and...

Jefferson City, Tennessee
Reviewed 17 February 2015 via mobile

More attention needed in rooms. We were greeted warmly by front desk. Things went downhill. Decided to go out to eat so tried to contact front desk. Phone did not work. TV did not have normal ABC & NBC channels. Of course no menu for channels. Front desk advised restaurants and said no service on room problems until maintenance came...

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1Thank Ruth Y
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us. I am so terribly sorry that you did not enjoy your stay to it's full potential. I can assure you that I have shared this feedback with all parties involved so that we can make the appropriate changes. We hope you can forgive us and give us another...

dshasti
Reviewed 8 January 2015 via mobile

Stayed here four nights. Very comfortable. Very very affordable. Super friendly staff. Enjoyed the hot tub immensely. Loved the extra touches like the fruit infused water and plastic wrapped apples in the lobby. Free breakfast was nice, a good variety. Would stay again for sure.

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Helpful?
Thank dshasti
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us. We value all guest feedback and are truly pleased to hear when our guests leave here enjoying their stay. We look forward to seeing you again the next time your in sunny Jacksonville.

Washington DC, District of Columbia
Reviewed 3 January 2015

This is a fine hotel. Nothing fancy. We stopped here for an overnighter on our way to Miami. Very close to the highway and to many restaurants and shops. We found it odd that no one was attending the front desk when we arrived or when we passed through the lobby in the evening. Anyone from the street could have...

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Thank jtmurrayrealtor
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us here. I do apologize for the issues that arose during your stay. I have addressed the service issues you spoke of with my guest service manager so that no one else will experience the same issues you had. We value your feedback and use it as a means...

Natick, MA
Reviewed 11 December 2014

This property is surrounded by restaurants and has good access to businesses on east side of the river, plus access to I-95. The breakfast selection is fine, and I was given a quiet room with lots of space. However, like many Marriott properties they don't leave a list of TV channels in your room or in the (minimal) fitness center....

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Thank RollCaster
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us. I am truly sorry for the issues you experienced during your stay. We use all guest feedback as a means of improving on the product and service we provide to all of our guests. I will certainly share your feedback with the team and be sure that this...

Charlotte, North Carolina, United States
Reviewed 28 November 2014

We are Marriott members, we have stayed at Marriott, Fairfield, Courtyard, Residents Inn, Spring Hill Suites and Townehill Suites (plus Best Western and Comfort inn and Hampton Inn). Spring Hill is definitely our choice. This one delivered what we expected. Breakfast was nice with oatmeal (My favorite dairy free breakfast!) with lots of additions, plus eggs, meats, waffles, cereals, pastries,...

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Thank Valerie D
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to review your stay with us. It sounds like you are quite the traveler which makes your feedback all the more valuable. We are so incredibly fortunate to be located in such a great area with so much food and shopping within a short distance. My staff will love to hear your feedback at...

Las Cruces, New Mexico
Reviewed 28 November 2014 via mobile

We stayed here for 5 nights while going to the Mayo Clinic. The staff was very friendly. The break fast was good and the staff worked hard at it. The room was smaller than I tough it would be. I would have liked more space and a better "KITCHEN" area. Definitely couldn't cook meal there, unless it was a small...

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Helpful?
Thank Brenda S
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for your kind 4 STAR review of your stay with us. I can not wait to share your feedback with the team. Our focus is to deliver excellent service to all of our guests who stay with us. We are so pleased to hear that yours was enjoyable. We look forward to seeing you again next time.

Atlanta, Georgia
Reviewed 22 November 2014 via mobile

I ALWAYS stay in Marriott brand hotels and this one ISN'T up to par. Switched rooms twice due to the first rooms had a damp, dank, wet, MILDEW smell. I have horrible allergies and upon walking into the room my throat and eyes immediately began to feel itchy. Finally we switch to a room without the mildew smell but there...

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Thank SooulGlo
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to rate your stay with us. I am terribly sorry for all the troubles you experienced during your stay with us. I know how challenging traveling can be sometimes. Having to deal with problems with your room so late in the night is not something anyone should have to experience. I can assure you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Jacksonville

Address: 4385 Southside Blvd, Jacksonville, FL 32216-5475 (Formerly SpringHill Suites Jacksonville / Deerwood)
Region: United States > Florida > Jacksonville
Price Range: $171 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Jacksonville staff and other travellers.
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Questions? Get answers from SpringHill Suites Jacksonville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own drinks and snacks to save $. 5th floor is the best location but with neighbors walls are thin!”
 of 5 bubbles shecanthrowdown, 17 Apr 2016 | Read review
“Seems to be poorly managed...especially for a Marriott hotel.”
 of 5 bubbles 962jerryt, 21 Nov 2015 | Read review
“Request a room toward the end of the hallway for a quieter experience.”
 of 5 bubbles terrterr10, 28 Sep 2015 | Read review
“front window rooms and high floor.”
 of 5 bubbles neveragain3987, 24 Jul 2015 | Read review
“Check on which floors undergoing tub upfits. Epoxy smell may bother some.”
 of 5 bubbles 193MaryB, 22 Jul 2015 | Read review
5 of 5