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Magnuson Hotel Jacksonville Downtown

Traveller (13)
Room & Suite (13)
  • Excellent13%
  • Very good15%
  • Average21%
  • Poor18%
  • Terrible33%
1 week ago
“Need a better staff for nights”
13 Nov 2017
“1 night”
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Family Rooms
Business Centre
2 Star Hotel
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Offers from Magnuson Hotel Jacksonville Downtown
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (176)
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1 - 5 of 168 reviews
Reviewed 1 week ago via mobile

I stayed here for one week I had no microwave in my room I complain to the front desk later on that day she kept telling me I was going to get one never did every time. I went to the front lobby the coffee...More

Thank dmann12345
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 1 week ago

Thank you for your detailed review. It's nice to read that we met majority of your expectations, but we truly apologize for the unsatisfactory service you received from one of our front desk associates. We are working with our team to make sure we don't...More

Reviewed 3 weeks ago via mobile

Pictures on website are not the hotel. Black mold was everywhere. Bathtub looked like it was never clean. Door didn’t close right. I would not stay there! Unsafe health conditions for sure! Women at front desk had an attitude.More

Thank alishamcintosh7
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded yesterday

Dear alishamcintosh7, Please accept our apologies as well as every assurance that we will work to address the concerns outlined in your review. We usually are very responsive to the needs of our guests, and we are sorry that did not happen with you. We...More

Reviewed 3 weeks ago

ive stayed here a while ago when it was the super 8 and the hotel wasn't that good but it was fairly priced for the area. when i checked in there was man working the desk i believe his name was damon he gave great...More

Thank haterzhate888
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 3 weeks ago

Thank you for being our guest at the Magnuson Hotel Jacksonville Downtown. We are happy you had an overall nice stay and that you liked the value we offer. We take your feedback as a training tool to improve our future guests experiences. We hope...More

Reviewed 14 November 2017

the front desk girl walked me to my room and sprayed a scented cleaner into the ac "in case the people before you smoked". i walked in and all i could smell was mildew. The bathroom was gross needs upgrade. the carpet in the room...More

Thank Cub H
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 16 November 2017

We apologize for the mildew smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We do not take guests' concerns regarding cleanliness lightly - this has to be priority #1....More

Reviewed 5 October 2017

The photo on the website is not the real place. The staff was ok, and the beds were comfortable and clean. But, the carpet was dirty and damp. I would not shower there since the bathroom was gross. It was a shame since my husband...More

Thank Mary H
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 6 October 2017

We thank you for choosing our hotel which was convenient for your needs. We are sorry there were some housekeeping issues with your room. Additionally, we will conduct an audit of our website to be sure all information is current and accurate. Thank you for...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Things to do
Price range
US$56 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Price range
US$56 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (13)
Room & Suite (13)
Dining (4)
Questions & Answers
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14 December 2016|
AnswerShow all 2 answers
Response from super8central | Property representative |
Yes, our Super 8 has 40in flat screen TV. Please let me know if you have any other questions. Thanks.
Room Tips
"front room"
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"Don't trust the website photo."
Read review
"If you want a room with a fridge, be sure to request it. They don't all have them."
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"Just for something high $$"
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