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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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544 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
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Showing 535: English reviews
Greenacres, Florida
Reviewed 1 September 2016

The hotel is located slightly off of I-95 but very convenient to get to off/on from there. The hotel appears to be very recently remodeled and is extremely clean. The staff were extremely helpful and friendly. I stayed there for one night as part of business trip to Jacksonville. I would definitely stay there again for either business or personal...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Katia S
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Katia S, We sincerely appreciate your 5-star review on Trip Advisor. We're very glad that you enjoyed your stay and hope you'll come back.

mims, United States
Reviewed 30 August 2016

This is an excellent choice for a place to stay. Comfortable, clean and a friendly staff make for a great place to stay. It is stupid that it is a requirement by this survey for me to use 200 characters to write a review. Stupid stupid stupid. But the hotel is great

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pamela C
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Pamela C, What a terrific review! Thank you! We look forward to seeing you again.

Boston, Massachusetts
Reviewed 25 August 2016 via mobile

Pros Clean rooms Fast Elevators Free WiFi with decent speed for a hotel Nice Staff Cons Road construction in area around hotel that includes closed streets and detours that change constantly. Heavy traffic congestion around hotel during rush hours Awkward hotel parking garage situation. No free parking

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Helpful?
1Thank ParkingMeter
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear ParkingMeter, Thank you for your feedback. We sincerely appreciate hearing our guests' comments about their stays.

Palm Coast, Florida
Reviewed 22 August 2016 via mobile

Nice surprise as we went for the Jaguar game and needed a place to stay nearby. This hotel staff is very nice and the hotel is very clean. Parking is in a deck next door which is fine since it is free and probably needed for security. Highly recommend this hotel for a game.

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Helpful?
Thank Chris C
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Chris C, Thank you very much for your kind words about our hotel. We hope you'll visit us again when you are near our area.

Des Moines, Iowa
Reviewed 22 August 2016

I definitely understand that things happen but how this problem was handled is what I have an issue with. The manager was nonplussed when asked what he was going to do for his guest that could not go another night without water...the watermain broke at 5:30p Tuesday night and was not slated to be back on until Thursday morning and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank LBP52
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear LBP52, Thank you very much for taking the time to bring to our attention issues you experienced at our hotel. Our team sincerely strives to make each and every guest's stay with us the best possible experience, and we're very sorry you were disappointed.

Jacksonville, Florida
Reviewed 21 August 2016

Attentive, accommodating, courteous staff, plenty of parking, full, cooked-to-order breakfast, clean rooms, luxurious pool, and easy access to downtown and I95. I would definitely recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank KayceeSuede
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear KayceeSuede, That's a great subject line! Thank you very much for highly recommending us to other travelers. We hope you'll visit again.

Jacksonville, Florida
Reviewed 18 August 2016

Horrible check in process, atrocious room with an a/c reminiscent of a jet engine, moldy shower,and oh yeah, NO RUNNING WATER AND FORCED TO FIND ANOTHER HOTEL IN THE MIDDLE OF THE NIGHT. If you are a HHonors member, forget about any explanation of benefits. Plenty of other choices for what you'd pay here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 169kermith
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear 169kermith, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Jacksonville, Florida
Reviewed 12 August 2016 via mobile

This hotel was modern and very clean. Our room had everything that we could want and was very comfortable. A few opportunities were missed: Confusion- parking is provided in an adjacent parking garage for $10/day for hotel guests. We had to 'figure out' that the room key card is used to enter and exit the garage & that the card...

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Helpful?
Thank Joe V
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Joe V, Thank you for your feedback. We sincerely appreciate hearing our guests' comments about their stays.

Birmingham, United States
Reviewed 6 August 2016

The Hilton Garden Inn in Jacksonville is unique and has character. The lobby is comfortable and pool area is the next best thing to the beach that only a few miles away. The location to downtown is great! The staff is attentive and our stay was great!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marsha K. S
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Marsha K. S, Thank you very much for the 4-star TripAdvisor review. We appreciate you sharing your good opinion of us, and even more, we look forward to seeing you again.

stone mountain, ga
Reviewed 28 July 2016

This is a newer hotel in a great location close to I-95. It was clean and attractive. There was nothing spectacular about the rooms but they were adequate. The beds are sleep number which means that you have two options: rock hard and not so rock hard. Also they did not provide little amenities like the little kits that contain...

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Helpful?
Thank shamac69
Aida G, Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear shamac69, thank you for your review. We sincerely appreciate all feedback from our guests, without which we cannot improve our guests' experiences. We hope you'll visit us again if you're ever in our area.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Region: United States > Florida > Jacksonville
Price Range: $174 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday”
 of 5 bubbles DiabelliMi, 3 Dec 2016 | Read review
“Ask to have a room away from the train (if possible)”
 of 5 bubbles Stellatravels, 18 May 2016 | Read review
“Try to find another hotel.”
 of 5 bubbles 96jonathant, 5 Jan 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
 of 5 bubbles Dhicks2222, 2 Dec 2015 | Read review
“just be up front with the desk, they will accommodate you”
 of 5 bubbles FrankJ34, 8 Nov 2015 | Read review
5 of 5