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Holiday Inn Express Jacksonville East

HIExpress.comUS$125*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Jacksonville East
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174 Reviews from our TripAdvisor Community

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Showing 172: English reviews
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Ohio
Reviewed 1 week ago

I stay at Holiday Inn Express often and appreciate the consistently of quality and reasonable price. I arrived at this property with those same expectations. My stay didn't turn out that way and I would recommend staying somewhere else. The hotel failed in it's basic promise to any guest: To provide an envoriment where one can get a good night's...

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Helpful?
Thank Craig A
HOTEL’S FAVOURITE REVIEW
Reviewed 10 December 2016 via mobile

I had to arrange a quick business trip and booked this holiday inn express. The hotel is fantastic. Extremely comfortable bed, very clean room, very quiet, excellent staff and easy to get to with my GPS. The channel selection was perfect for me. They do have Bravo for all you housewives fans!! ;). The hotel is minutes from the beautiful...

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Helpful?
Thank TinaRed66
About Hotel's Favourite Review
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear TinaRed66 Thank you for taking the time out to review your stay here at the Holiday Inn Express Jax East . We know you have many hotel choices to choose from and we thank you for choosing our property for your trip. I have relayed your kind comments with my staff, and and we are looking forward to seeing...

New York City, New York
Reviewed 2 weeks ago via mobile

I always choose a property based on trip advisor feedback. This was the first time I felt the rating was incorrect and got a bums rush. Reading previous reviews from February that said the lobby and breakfast area was being remodeled. Well as of May 15th it still is and not even close to being done. Next the breakfast area...

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Helpful?
Thank Kurt G
IHGService, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Kurt G, Thank you for your thorough feedback. I'm very sorry to learn about the inconveniences that you've encountered because of the ongoing renovations of our property. Also, it is unfortunate that there was an issue with the cleanliness of your room. On the other hand, I'm grateful that you find our beds comfortable and clean and our hotel...

Canada, Kentucky
Reviewed 3 weeks ago

We spent the day at the zoo and the evening at the art walk downtown, great location if you want to get away from the congestion of downtown for a quiet nights rest. Carly was terrific as well as the other girl in the evening at the lobby desk. Breakfast girl very pleasant, wish I had taken more than one...

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Thank cruisealong1
Hilton Head, South Carolina
Reviewed 5 weeks ago via mobile

Location is hidden and misleading. Initially, I was skeptical, however, I was pleasantly surprised. Great, clean hotel with best complimentary breakfast. Large rooms, friendly staff. Parking was easy and convenient.

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Helpful?
Thank RickFreese
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear RickFreese Thank you for your wonderful review regarding your recent stay at Holiday Inn Express Jacksonville East, FL. You have covered all aspects of your stay and I am particularly appreciative of your comments about the room, staff and breakfast. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

Farmingville, New York
Reviewed 19 April 2017

Came into lobby to check in late around midnight but no one at the desk had to stand and wait at least 10-15 minutes for the desk clerk to get back. She was getting bed linens for several rooms for the pull out beds. There was also another person in the lobby with me who was looking to get the...

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Helpful?
Thank Daisala
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Daisala Thank you for taking the time to review your stay and we do apologize for the problem you encounter during your stay We here at the Holiday Inn Express we take all guest reviews very seriously and we have addressed your concerns with the appropriate department so please rest assure they will be taking care of.

State College, Pennsylvania
Reviewed 16 March 2017

I needed to be in Jacksonville at the last moment and made a reservation at the Holiday Inn Express Jacksonville East. Ihe web page indicated that it was currently being renovated, however, it was still open. Yes it is being renovated but, it was no problem. My accommodations were fine (Neat, Clean and comfortable). The staff was helpful and pleasant.

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Thank Charles C
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Charles C Thank you for your kinds word and we will share them with our staff and we look forward to seeing you on your next visit to Jacksonville.

Newnan, Georgia
Reviewed 27 February 2017

My family and I stopped in to stay the night after a long day of driving to arrive in town for a cruise leaving from Jaxport the next day. This is an average hotel to stay in for a nights rest. Arriving around 6pm, there wasn't an attendant at the front desk so we waited for about 5 minutes for...

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Helpful?
Thank Atomic-Style
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Atomic-Style let me start off by first apologizing for the inconvenience you experienced during your stay we take every guest comments and suggestions very serious and rest assure they are being addressed to the appropriate department.

Rehoboth Beach, Delaware
Reviewed 25 February 2017

I would have avoided this hotel had I known the lobby and breakfast area were under renovation. In addition, the entire building had a seedy character. The hallways obviously needed vacuuming. I have not previously been in a Holiday Inn Express that felt substandard until this one.

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Thank FiveTrips
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

First let me apologize for the inconvenience you experienced during your stay we take every guest comments and suggestions very serious and rest assure they are being addressed to the appropriate department.

Reviewed 21 February 2017 via mobile

Staying here for the Mayo clinic. Very good value. They have a medical rate that really makes it worth your while. Shuttle to the Mayo clinic is free. Complimentary breakfast. Well maintained and clean. Love the room

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Helpful?
Thank John F
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear John F Thank you for taking the time out of your schedule to review your stay here with us at the Holiday Inn Express Stephanie H General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express - Jacksonville East, just off Interstate 295 and Atlantic Boulevard. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms or host a meeting in our 564 square foot meeting space. Each guest room includes our Holiday Inn Express plush bedding, a seating area, work space, microwave, refrigerator, and coffee maker. Certain rooms have Jacuzzi tubs and sleeper sofas. Guests may also enjoy complimentary WIFI throughout the hotel, access to our multi-computer on site business center and our signature Express Start hot breakfast. We also boast an outdoor pool, a 24 hour fitness center, as well as an agreement with LA Fitness where our Guests receive complimentary access to all its state of the art equipment. The Holiday Inn Express is just miles away from Jacksonville Beach, the St. Johns Town Center, Everbank Field and downtown Jacksonville. With continuous outdoor festivals, live music concerts, sporting events, theater productions and scenic views, Jacksonville is not only the largest city in the United States, it is always exciting! Jacksonville Beach offers beautiful views of our coastal city, movies under the moon light in the summers, and a wealth of night life and dinning. The St. Johns Town Center gives travelers the best shopping and restaurant options Jacksonville has to offer. Everbank Field is home to the Jacksonville Jaguars and is just a quick and easy 7 mile drive from the hotel, so drop in and catch a game! Getting into downtown Jacksonville is also very accessible to our location. You can have dinner on the beautiful St. Johns River at the Landing, enjoy the Museum of Contemporary Art (MOCA) or stop by the Museum of Science and History (MOSH). Visit the historic districts of Riverside, San Marco and Avondale, rebuilt after the Great Fire of 1902. This eclectic area offers travelers the opportunity to see Jacksonville's local artists at work during the Riverside Arts Market every weekend. You can also enjoy the many local restaurants in the area to experience the unique atmosphere and flavors found here in Jacksonville, this Bold New City of the South! Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! ... more   less 

Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Rd, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225-6743 (Formerly St. Johns Suites)
Region: United States > Florida > Jacksonville
Price Range: $166 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Jacksonville East 2.5*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#19 Family Hotel in Jacksonville
#47 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Jacksonville East staff and other travellers.
5 questions
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Hobe Sound, FL
4 months ago
Easley, South Carolina
9 months ago
Louisville
10 months ago
Washington DC, District of Columbia
over a year ago

See all questions (5)

Questions? Get answers from Holiday Inn Express Jacksonville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best room option: A room in a different hotel!”
PhilU67, 16 May 2017 | Read review
“top floor was nice”
cruisealong1, 4 May 2017 | Read review
“Choose a higher level floor while the renovations are going on so you aren't hearing construction noises.”
Atomic-Style, 26 Feb 2017 | Read review
“All rooms have a sofa bed”
paulie1957, 1 Nov 2016 | Read review
“front rooms have a better, predictable view”
bubblypuppet, 26 Jun 2016 | Read review
5 of 5
HIExpress.com
US$125* /night
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Prices are for 1 room, 2 adults
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