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Hilton Garden Inn Jacksonville Airport

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Hilton Garden Inn Jacksonville Airport
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523 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Peru, New York, United States
Reviewed 2 days ago NEWvia mobile

A nice, clean, modern and efficient hotel. Very convenient location and properly priced. I was pleasantly surprised to find ample parking for my truck and bike trailer. The staff were very helpful and pleasant. Thank you!

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Helpful?
Thank Michael B
Saint Marys, GA
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

The restaurant with this hotel is amazing. The waitress, Susan, is absolutely delightful. While other restaurants are waiting room only, you can walk right in here especially on weekends. The hamburgers are real meat and sooo filling. This is a great place to eat!!!

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Helpful?
1Thank Sputnik_10
About Hotel's Favourite Review
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Morning Sputnik_10, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

milwaukie, United States
Reviewed 4 days ago NEW

Excellent service! Quiet comfortable rooms. Clean and friendly. Easy to use Wi-Fi. Friendly and attentive staff. Slept very well on very nice mattress. Close to great places to eat. Close to airport. Free Shuttle.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Linda W
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon Linda W, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I will pass on your great remarks to our team and how...

Reviewed 5 days ago NEW

The front desk staff at this hotel could not have been more gregarious, professional, and helpful. The person on the evening shift gave a great restaurant recommendation and the person on the night shift handled an issue with guests in the next room perfectly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank larrywa2014
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon larrywa2014, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I am glad to here that you got a great dinner recommendation and...

charlotte , nc, United States
Reviewed 6 days ago NEW

Best stay for my wife and myself on a two week trip going south to Florida then around the state and back. Superior service and great rooms and beds. Breakfast was great and hit the mark. Good location near Hwy 95 en route to home.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank briancV8595GU
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good afternoon braincV8595GU, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! We Strive for 100% satisfaction and love to hear that you loved your...

Reviewed 1 week ago

This hotel is in a convenient location with a lot of stores and restaurants nearby. There is a lot of parking which is always a plus. The lobby is clean and well taken care of, and they have signs saying they are updating the bathrooms - we had a finished updated one and it was really a nice bathroom! The...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank caittinv
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good afternoon cairrinv, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Montreal
Reviewed 1 week ago

My wife and I stayed at this hotel on a recent trip to Miami. It is conveniently located near the I-95 (not too close) and is also close to a shopping center with plenty of great restaurants. Our room was facing the outdoor pool at the rear of the hotel and was airy and bright. I'm pretty sure that the...

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Helpful?
Thank Montrealcopper
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good afternoon Montrealcopper, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Chicago, Illinois
Reviewed 1 week ago via mobile

Susan Baccol is a shining spot in this hotel. She compensates for a new cook with slow service with her charm and engaging conversation. She clearly cares about your experience and want to make it better. She is one to keep and put front and center as the face of the hotel.

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Helpful?
Thank Pamela B
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon Pamela B, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking...

Roanoke, Virginia
Reviewed 2 weeks ago

We stayed here on our way to Fort Myers Beach. The hotel is clean and quiet. However, there is construction going on that was not revealed when we made our reservation. Only issue was one of the elevators had been turned into a construction elevator. Overall we liked the hotel. Front desk personnel was very nice when we checked in...

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Helpful?
Thank reolha
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon reolha, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! We appreciate you cooperation while we are remodeling our guest bathrooms and making...

none
Reviewed 2 weeks ago

The staff at this hotel does not care about their guests comfort. Signs for remodeling the guest bathrooms posted throughout which is understandable as renovations do occur. The use of stain and varnish on a storage room door at 2 am that woke me from a sound sleep with my eyes and throat burning absolutely unacceptable. Front desk manager was...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dontstayhere513
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good afternoon dontstayhere513, Yes it is true we are renovating our hotel, it is going beautifully. I am sorry for your displeasure. Alfonso Hernandez Director of Sales Alfonso.Hernandez@Hilton.con

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $138 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are very nice. Request for one.”
 of 5 bubbles jaybaseball48, 19 Jan 2017 | Read review
“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
5 of 5