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Hilton Garden Inn Jacksonville Airport

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Hilton Garden Inn Jacksonville Airport
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505 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Durham, North Carolina
Reviewed 1 week ago via mobile

We stayed here overnight while traveling. Mostly positive experience. Front desk staff was superb, and very helpful with me getting luggage in. Bed was fantastic- very comfortable. There are signs saying they are renovating bathrooms and that they are currently updating ADA compliance- but we reserved a room with a roll in shower, and it was not truly a roll...

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Thank Carol M
Reviewed 2 weeks ago

This was a great quick stay on our travels. The rooms were very clean and spacious. They are remodeling the bathrooms and our room had yet to be completed. The renovations did not interfere with our stay! Highly recommend the bed and breakfast package with the breakfast buffet - it was well worth it.

Review collected in partnership with Hilton Garden Inn
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Thank ShelyU
Charleston, SC, United States
Reviewed 2 weeks ago

I've stayed at this hotel many times in the past and my recent experience did not disappoint. We really like the restaurant being in house so we don't have to get back in the car after a long trip. Staff is always friendly and well trained.

Review collected in partnership with Hilton Garden Inn
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Thank P8644XZcharlest
Gainesville, United States
Reviewed 3 weeks ago

Super convenient park-and-fly location close to Jacksonville airport. Hotel is clean and well-appointed; staff is friendly, professional and helpful in all that they do. Shuttle service was super early on the way out and I cut it close getting down to the lobby a minute or two late. No worries! They waited for me :) Coming back was super quick...

Review collected in partnership with Hilton Garden Inn
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Thank kimberlybR7267RB
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon KimberlybR7267RB, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Stevenson, United States
Reviewed 4 weeks ago

We had an issue with bedding when we arrived. I went straight to the service desk and the lady instantly moved us to another room. She apologized over and over again, but we reminded her that house cleaning wasn't her department. It was taken care of immediately.

Review collected in partnership with Hilton Garden Inn
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Thank monicadG2438OR
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon monicadG2438OR, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Reviewed 4 weeks ago

I found this HGI due to proximity to Port of Jacksonville, FL. The Service very good. Lynda at checkin arranged rides and was very helpful. The ladies working breakfast buffet were very helpful and friendly! They even came by our table to check on us and treated us like family!

Review collected in partnership with Hilton Garden Inn
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Thank will g
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon will g, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay...

Atlanta, Georgia
Reviewed 27 November 2016

This hotel is not a true reflection of the Hilton Brand. It needs a total facelift. Not to mention they are going through renovations and should be giving away "free rooms" as bad as the hotel looks. There is rust in the bathrooms, rust on the ironing board, mold on the shower curtain and very unfriendly staff.

Review collected in partnership with Hilton Garden Inn
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Thank roderikac
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon Roderikac, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. I sincerely apologize that you did not have a great stay with us. We are currently going through some renovation and this may have cause some issues...

San Antonio, Texas
Reviewed 26 November 2016 via mobile

This is the nicest hotel in Jacksonville, Fl. Excellent location, safe neighborhood and superior customer service! The hotel is kept very clean, the rooms had everything we needed, and the staff was exceptional! The breakfast was delicious and the dining room staff were very responsive to our needs! Best place to stay, will continue to frequent this hotel on all...

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Thank rmcemf
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Good Afternoon Rmcemf, Thank you so much for your review. We do take pride in our property and we do strive to maintain the highest of standards in all areas for our guests. On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida Airport, I would like to personally thank you for choosing to stay at...

Green Cove Springs, Florida
Reviewed 21 November 2016 via mobile

I stayed one night at the Hilton Garden Inn because it was the closest available hotel to Jacksonville airport. Upon arrival and departure the front desk agents were extremely nice and accommodating. The room was spacious and clean. The hotel offers an airport shuttle that I did use, and the driver was extremely pleasant. My only complaint is that the...

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Thank Travellingsince1981
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear harleylimited2016, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Land O Lakes, United States
Reviewed 21 November 2016

The staff at Hilton Garden Inn are exceptional. They make every effort to make each guest feel like a VIP. The Lobby is always so beautifully decorated, and the breakfast service is A+. i would always use Hilton Garden Inn for all my Business trips as long as they are available. The bed and room service cannot be beat.

Review collected in partnership with Hilton Garden Inn
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Thank Janice C
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Janice C, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $140 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
“do not stay at this motel”
 of 5 bubbles joelg381, 27 Mar 2016 | Read review
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