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Hilton Garden Inn Jacksonville Airport

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Hilton Garden Inn Jacksonville Airport
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499 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville Airport
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Showing 496: English reviews
Minneola, United States
Reviewed 4 weeks ago

The guy who checked me in was wonderful and i loved his halloween costume. I didn't eat at the restaurant but the woman who was setting up was nice and greeted me. I would recommend this hotel to anyone. Wish my stay was longer.

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Helpful?
Thank Eric C
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Eric C, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Reviewed 5 weeks ago

I visited Jacksonville for the Georgia-Florida game. This is a very nice hotel and is very convenient to the airport, shopping and restaurants. The room was clean and comfortable and the staff was very friendly and accommodating.

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Helpful?
Thank angelabQ2438IU
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear angelabq2438iu, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Jacksonville, Florida
Reviewed 2 November 2016

Very disappointed in hotel, question Hilton rating ? Carpet in room needed shampooing, bathtub looked original with ground in dirt, rear hallway on 1st floor had odor. Not very well managed and Hilton should look closer before rating hotels.

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Helpful?
1Thank Ridge14
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Ridge14, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I do apologize we fell short of your expectations and will improve upon your...

Gulf Breeze, United States
Reviewed 24 October 2016

The hotel is clean and the employees are very friendly. I had a minor incident with heat/air vent room odor, but it went away. I also do not like flat squishy pillows, but I would imagine if I had called the front desk they may have been able to do something about switching the pillows out, but I did not...

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Helpful?
Thank Robyn P
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Robyn P, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Woodbridge, Virginia
Reviewed 22 October 2016

Really enjoyed my stay. The hotel was very clean, staff was friendly and very helpful. The room was very clean and smelled cleaned. Parking was plentiful and the location was close to the airport and surrounding areas

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Helpful?
Thank H5954PMmichaelp
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear H5954PMmichaelp, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Reviewed 21 October 2016 via mobile

I paid the premium the rate because I wanted to experience the Jacuzzi tub suite. The room was dirty, freezing cold with the thermostat being set to 64°, the tub was filthy with loose particles of dirt on the tub floor and around the sitting area. The room reeked of smoke. We informed the staff and we're met with sheer...

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Helpful?
Thank Audrey G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Audrey G, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I do apologize we fell short of your expectations and will improve upon...

Tallahassee
Reviewed 19 October 2016

We've stayed here twice. Very nice, big rooms, comfortable beds, clean, quiet and modern! Good breakfast, great coffee and tea. Friendly staff people. We travel to Jax often and will definitely stay here again.

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Helpful?
Thank DavislIz
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear DavislIz, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Amelia Island, Florida
Reviewed 18 October 2016

We were evacuated from our home on Amelia island. We booked this wonderful Hilton Hotel. The staff was amazing from the moment we checked in with the Manager and Co Manager to the evening and morning meals with Travis and his wonderful staff at the restaurant. They provided over the top service and positive attitudes, smiles, goodies and anything to...

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Helpful?
Thank DINE0702
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Dine0702, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Jacksonville
Reviewed 18 October 2016

Beautiful .just getting away. .loved it Would recommend it to everyone Such a calming atmosphere and kind staff....the breakfast was excellent too .caring staff. The check in was easy and the check out too

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Helpful?
Thank 272edithb
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear 272edithb, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Saint Augustine, Florida
Reviewed 16 October 2016

We had to evacuate for hurricane Matthew and were thankful to find a room at your hotel. The staff was PHENOMENAL!! Every single one of them went above and beyond to make us comfortable and safe. The service was above most hotel experiences on a normal day never mind during a major hurricane and with out power (for 24 hours...

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Helpful?
Thank lmargolin
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Imargolin, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Region: United States > Florida > Jacksonville
Price Range: $138 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
“do not stay at this motel”
 of 5 bubbles joelg381, 27 Mar 2016 | Read review
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