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Embassy Suites by Hilton Jacksonville - Baymeadows

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331 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Tampa, Florida
2 reviews
Reviewed 3 days ago NEW

Ok - rooms not clean for two nights - looked like housekeeping and breakfeast staff didnt have enough support to handle volunne of people. Food average - rooms average with aging of hotel begining to show

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank dgjgsg
Management response:

We appreciate your business and comments. We apologize that you didn't enjoy your stay with us and we feel terrible about this. I will look into this today and get resolved. Hotel just went thru a $13M dollar renovation and all of the guest rooms were completed as well as public space. We have received great comments from most guest... More 

Farmington, Connecticut
1 review
Reviewed 4 days ago NEW

Breakfast was great,would have liked an LITTLE earlier opening as I am an early bird.Need additional omelette station as the wait was too long,yet they omelette was yummy. Cocktail hour was nice ,don't drink yet good to mingle .

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eather R
Management response:

We appreciate you staying at the Embassy Suites Jacksonville. We are glad that you enjoyed both our complimentary cook to order breakfast and complimentary cocktail hour. Thanks More 

Odessa, Florida
1 review
Reviewed 4 days ago NEW

Dirty room that was falling apart... Mgr more concerned about paperwork than eye contact with customer...but guy at front desk (employee) was great and bartender was amazing....breakfast wasn't okay..but the employees took my plate away twice while I went for coffee!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 463kelleyr
Management response:

We thank you for your comments and business. We have amazing staff here that love to serve and take care of the guests. We will look into the other items and get them corrected today. Thanks and have a great day. More 

Jacksonville, United States
1 review
Reviewed 4 days ago NEW

Spent Thanksgiving weekend there, staff seemed a bit overwhelmed. Breakfast was OK, but ready to eat scrambled eggs tasted awful, that's probably why the omelet line was extremely long. There were only two towels in the room when we checked-in? The safe was not working properly. The carpet was dirty and the furniture was stained. Hot tub could have used... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank L6410WEwilliamc
Management response:

We thank you for your comments and we will address these items today. Thanks More 

FLORID, United States
2 reviews
Reviewed 4 days ago NEW

A great location near downtown and restaurants. clean rooms great service and a friendly staff. I would not hesitate to recommend this hotel. When traveling, I try to stay in Hilton properties when possible, this one exceeded expectations on all levels

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lawrence M
Management response:

We thank you for staying at the Embassy Suites Jacksonville. Thanks for mentioning about our great service and friendly staff and thanks for being a loyal Hilton guest. More 

Orlando, Florida
1 review
Reviewed 5 days ago NEW

All the desks and tvs had dust. The pillows were orange in color from bacteria and no protectors on it. The bathroom and wet bar mirrors had water stains clearly not clean and counters as well. 6th floor smelled like Urine near elevators near room 606.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 599delias
Management response:

We appreciate your comments and business. I will get with the housekeeper in charge of this room, and share your comments with her. I apologize for this. Thanks and have a great upcoming December. More 

Martinsville, Virginia
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 days ago NEW

I know this Embassy Suites is a bit older than some, but we still expect Embassy to be superior quality and nearly perfect. Some of my perceptions of this Embassy is beyond their control....there was a very large family reunion with a massive number of children running, playing and having fun....but they are not fun for me. The really bad... More 

Helpful?
Thank dewilson2
Management response:

We thank you for your comments. Like you mentioned, we kept the food fresh and stocked up. Just had a lot of people come down near the end of the breakfast time, which caused for some longer than usual lines. We will take a look at this and see if we can improve moving forward. Thanks More 

Palm Beach, Florida
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 days ago NEW

Very close to I-95 and a very short drive to downtown. Rooms are big and beautifully decorated, check in was super fast and allow me to do it very early without any problem, if you become Hilton member you get free internet access and unlike other Embassies parking at this location is totally free. Breakfast is great as well as... More 

Helpful?
Thank catedratico02
Management response:

We appreciate your comments regarding staying at the Embassy Suites Jacksonville. Our new renovated rooms are beautifully decorated, checkin was super fast, free internet access and breakfast/manager reception were great. We thank you for these comments. Thanks More 

Jacksonville, United States
1 review
Reviewed 1 week ago

Our stay was calm and relaxing. The breakfast could not have been any better. I felt the place was very clean and well-maintained. The pool is beautiful and the fitness center was just right. I will be staying here again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank victoriaf34
Management response:

We thank you for mentioning how clean the hotel was, breakfast couldn't have been better, and the pool/fitness center were great. The Embassy Suites Jacksonville thanks you for staying with us. Thanks More 

Saint Augustine Florida
1 review
Reviewed 1 week ago

Old hotel stay away run for your life. The light for service rooms not made up extra bag of chips open have a great place to stay. Water in the morning runs all of the scene and the air-conditioner doesn't cool off the room if you like extreme case it's a great place to stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank ronaldbQ6972WE
Management response:

We apologize that you didn't enjoy your stay with us. The hotel is older, however the owners have just renovated the entire hotel for $13M and we have received awesome reviews from our guests. I feel bad that you felt otherwise, but we thank you for your comments. Thanks More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Jacksonville - Baymeadows

Address: 9300 Baymeadows Rd, Jacksonville, FL 32256
Region: United States > Florida > Jacksonville
Price Range: $190 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Jacksonville - Baymeadows 3.5*
Number of rooms: 277
Reservation Options:
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Also Known As:
Embassy Suites Hotel Jacksonville
Embassy Suites Jacksonville
Jacksonville Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Jacksonville - Baymeadows staff and other travellers.
7 questions
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Questions? Get answers from Embassy Suites by Hilton Jacksonville - Baymeadows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from the elevators”
 of 5 bubbles dewilson2, 27 Nov 2016 | Read review
“avoid first floor.”
 of 5 bubbles catedratico02, 26 Nov 2016 | Read review
“The best room is in another hotel.”
 of 5 bubbles Mike_South_Florida, 18 Nov 2016 | Read review
“Room with a balcony next time”
 of 5 bubbles 575karens575, 27 Oct 2016 | Read review
“Great look, soft clean calming atmosphere, doors are really thick so no noise gets in. There are balconies on the 7th floor”
 of 5 bubbles jerseygirllivesinfl, 22 Sep 2016 | Read review
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