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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,685 Reviews from our TripAdvisor Community

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Showing 1,676: English reviews
Tallahassee, Florida
Reviewed 5 July 2016

From check in to check out and beyond I had several problems each day only to come home and find that I have been overcharged by near $390. I was told I was being compensated with discount after discount and free meal for 3 only to find out I was charged for nearly all of it. I would not stay...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank doniamarym
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering a review of your time with us. We are disappointed to read about the biling challenges you experienced during your stay with us. We apologize for the fact that your stay fell short of your expectations and our standards. We thank you for your feedback and for this opportunity to improve our guest experience.

Louisville, Kentucky
Reviewed 4 July 2016

This is an outstanding hotel that does everything right. Best value for the money in Downtown Jacksonville. THe entire staff goes out of their way to help make your stay exceptional. Very good kitchen as well.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Rob B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Rob! Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes. We look forward to welcoming you back to the Omni Jacksonville next time you are in town.

A TripAdvisor Member
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5 reviews
3 hotel reviews
5 helpful votes
Reviewed 4 July 2016 via mobile

I like the hotel but not impressed after paying $250. Room was clean .. Good location in downtown but do not walk on streets as you will see lot if sketchy people. Jacksonville Landing is ground for upcoming rap artist as they perform with foul language while families with kids are trying to enjoy. Stay away from from Jacksonville all...

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Thank A TripAdvisor Member
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback regarding your recent stay at The Omni Jacksonville on TripAdvisor. We appreciate hearing your insight and are committed to continuously making improvements to our property. We hope for the opportunity to serve you again in the future.

Orlando, Florida
Reviewed 4 July 2016

i stayed in this hotel for 2 nights for a business trip. service was not up to par. rooms are great and clean. very comfortable and quiet. there is a great burito place for late night eats since everything else is closed. make sure if you stay you dont need any help from staff, room worth it though, check out...

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Helpful?
Thank Daniyal I
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Daniyal. We apologize for that your stay fell short of your expectations and our standards. Please give us the opportunity to provide you with a stay that exceeds your expectations.

Greenville, SC
Reviewed 2 July 2016

Wonderful room overlooking the St. John River in Jacksonville. In town for a wedding and Omni was well situated for all events. Easy drive to St. Augustine, which is not to be missed! Whether you love history and sightseeing or shopping, it has it all!!

Review collected in partnership with Omni Hotels & Resorts
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2Thank designingwomen
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

The Omni Jacksonville team greatly appreciates your review on your recent stay. We are pleased to see that we could offer a relaxing and convenient location for your travels. We look forward to welcoming you back on your next trip to Jacksonville.

St. Petersburg, Florida
Reviewed 2 July 2016

Review collected in partnership with Amoma.com
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Thank 935kathrynk
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Panama City Beach, Florida
Reviewed 2 July 2016 via mobile

Our brief stay was quite pleasant thanks to the attentive staff. Romi, who checked us in, went above and beyond good service. As we entered our room at check in there was a housekeeper and her cart in the hall. I asked for a few extra coffee creamers and she obliged. A few mins later she knocked on the door...

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Helpful?
Thank Tina F
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate you taking the time to write this glowing review of our property Tina! We would like to thank you for mentioning Romi by name, I will be sure to pass along the compliment to her. We are also glad that you were able to take advantage of our location in the heart of downtown. We work diligently to...

Savannah, Georgia
Reviewed 1 July 2016 via mobile

The Omni Jacksonville was very nice. Check in was a breeze. Of course you must pay to park (valet or self). It's all full service hotel so someone parks your car, helps with your bags, etc so get ready to feel like you need to tip everyone (LOL). The room was nice and clean with a great view of the...

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Helpful?
Thank Akeya S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our property Akeya. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back.

Dallas, United States
Reviewed 1 July 2016

Over all I thought the hotel and staff was good. The toilet ran slow athe sink was stoped up. Staff did address it I woud have like to have the staff introduce ;inform you of the surrounding events.On the last day i notice there was food trucks, which I visted and enjoyed the added attractions

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Rl L
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on Trip Advisor. We work diligently to honor all guest requests, so we are excited that your recent experience was heightened by our accommodating staff members. Weekly events for the hotel and surrounding areas are provided at the front desk and also on channel 2 in the hotel rooms. We...

Reviewed 30 June 2016 via mobile

We came to Jacksonville to go to the Justin Bieber Purpose Tour. The hotel is minutes from the airport and 1 mile from the arena. It is the perfect location (my rental car gas is still full). The hotel is beautiful! It has a pool, restaurant(s), and 24 hr room service. It I even has snack in the fridge. I...

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Helpful?
Thank Leslie C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Leslie. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests, so we are pleased to see we have been successful. We are also pleased that we could offer a convenient and enjoyable location for your getaway....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St., Jacksonville, FL 32202
Region: United States > Florida > Jacksonville
Price Range: $193 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Omni Hotels & Resorts, Hotels.com, Expedia and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
6 months ago
Miami, Florida
Flagler Beach, Florida, United States
10 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
“Make sure they haven't overbooked the hotel before counting on having a room there.”
 of 5 bubbles Megohome, 1 Feb 2017 | Read review
“The River view is the best”
 of 5 bubbles johnnycc2016, 1 Feb 2017 | Read review
“Room near elevators is loud”
 of 5 bubbles 147triciaf, 22 Jan 2017 | Read review
“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
5 of 5