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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,691 Reviews from our TripAdvisor Community

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Showing 1,682: English reviews
Greenville, SC
Reviewed 2 July 2016

Wonderful room overlooking the St. John River in Jacksonville. In town for a wedding and Omni was well situated for all events. Easy drive to St. Augustine, which is not to be missed! Whether you love history and sightseeing or shopping, it has it all!!

Review collected in partnership with Omni Hotels & Resorts
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2Thank designingwomen
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

The Omni Jacksonville team greatly appreciates your review on your recent stay. We are pleased to see that we could offer a relaxing and convenient location for your travels. We look forward to welcoming you back on your next trip to Jacksonville.

St. Petersburg, Florida
Reviewed 2 July 2016

Review collected in partnership with Amoma.com
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Thank 935kathrynk
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Panama City Beach, Florida
Reviewed 2 July 2016 via mobile

Our brief stay was quite pleasant thanks to the attentive staff. Romi, who checked us in, went above and beyond good service. As we entered our room at check in there was a housekeeper and her cart in the hall. I asked for a few extra coffee creamers and she obliged. A few mins later she knocked on the door...

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Thank Tina F
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate you taking the time to write this glowing review of our property Tina! We would like to thank you for mentioning Romi by name, I will be sure to pass along the compliment to her. We are also glad that you were able to take advantage of our location in the heart of downtown. We work diligently to...

Savannah, Georgia
Reviewed 1 July 2016 via mobile

The Omni Jacksonville was very nice. Check in was a breeze. Of course you must pay to park (valet or self). It's all full service hotel so someone parks your car, helps with your bags, etc so get ready to feel like you need to tip everyone (LOL). The room was nice and clean with a great view of the...

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Thank Akeya S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our property Akeya. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back.

Dallas, United States
Reviewed 1 July 2016

Over all I thought the hotel and staff was good. The toilet ran slow athe sink was stoped up. Staff did address it I woud have like to have the staff introduce ;inform you of the surrounding events.On the last day i notice there was food trucks, which I visted and enjoyed the added attractions

Review collected in partnership with Omni Hotels & Resorts
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Thank Rl L
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on Trip Advisor. We work diligently to honor all guest requests, so we are excited that your recent experience was heightened by our accommodating staff members. Weekly events for the hotel and surrounding areas are provided at the front desk and also on channel 2 in the hotel rooms. We...

Reviewed 30 June 2016 via mobile

We came to Jacksonville to go to the Justin Bieber Purpose Tour. The hotel is minutes from the airport and 1 mile from the arena. It is the perfect location (my rental car gas is still full). The hotel is beautiful! It has a pool, restaurant(s), and 24 hr room service. It I even has snack in the fridge. I...

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Helpful?
Thank Leslie C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Leslie. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests, so we are pleased to see we have been successful. We are also pleased that we could offer a convenient and enjoyable location for your getaway....

Augusta, Georgia
Reviewed 30 June 2016

The service at the hotel was outstanding. The staff was very professional. We were greeting by the staff as soon as we entered the door and our room was ready. The room was comfortable. Very nice hotel overall.

Review collected in partnership with Omni Hotels & Resorts
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Thank 37Dottie
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville. We are pleased to see that you enjoyed your stay with us. We will look forward to welcoming you back on your next trip to Jacksonville.

Johnstown, Pennsylvania
Reviewed 30 June 2016

While the beds were comfortable and the staff welcoming, the rooms were small and there wasn't good communication about the hotel amenities. For instance, club level was closed at times it should have been open. Good location at one end of the river walk.

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Thank Cj C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback and please accept our sincerest apologies that your room was not up to your expectations or our own. We do our best to accurately portray what our guests can expect and would welcome your feedback on how we can improve. Thank you for giving us the chance to read about your stay and we...

Bristol, United Kingdom
Reviewed 29 June 2016

Located downtown and fine for a short stay. Probably excellent for business travellers. Nothing to dislike and an easy walk to the Jacksonville Landing with its food and bars and such. Other than that you need a car I'd say.

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Thank Mark201105
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Mark, thank you for taking time to write this review on the Omni Jacksonville. We are pleased to see that you enjoyed your stay with us and hope to welcome you back on your next visit to the Bold City.

Port St Lucie, United States
Reviewed 29 June 2016

Very good service, friendly staff, and nice room. I was very happy with my stay at the hotel and would definitely enjoy staying there again. Just a couple minor complaints: the restaurant is pretty expensive and you have to sign up for the loyalty (free) program to receive free Internet service. You shouldn't have to go through any additional steps...

Review collected in partnership with Omni Hotels & Resorts
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Thank Timothy S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback regarding your recent stay at The Omni Jacksonville on TripAdvisor Timothy. We appreciate hearing your insight and are committed to continuously making improvements to our property. We hope for the opportunity to serve you again in the future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St., Jacksonville, FL 32202
Region: United States > Florida > Jacksonville
Price Range: $194 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Omni Hotels & Resorts, Expedia and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
6 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
“Make sure they haven't overbooked the hotel before counting on having a room there.”
 of 5 bubbles Megohome, 1 Feb 2017 | Read review
“The River view is the best”
 of 5 bubbles johnnycc2016, 1 Feb 2017 | Read review
“Room near elevators is loud”
 of 5 bubbles 147triciaf, 22 Jan 2017 | Read review
“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
5 of 5